My room had a bad odor that seemed to be masked with a very overwhelming cleaner. The carpet was frayed, the dresser had a big chunk broken out of it and the caulk in the shower was brown. The tile was greasy, which means to me the floor was mopped and not rinsed properly. The bed was very comfortable and clean. There were a lot of options on tv. There were many options nearby for meals. Parking was convenient and free. The place just needs to be detailed as it’s showing its age. I’m from that town, so I remember when it opened.
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酒店回复: Thank you for taking the time to share your feedback. We're glad to hear you found the bed comfortable, enjoyed the TV options, and appreciated the convenient parking and nearby dining choices.However, we're very sorry to hear about the condition of the room and cleanliness concerns. Your comments about the odor, carpet, furniture, and bathroom have been noted, and we’ll be addressing them with our housekeeping and maintenance teams to ensure improvements are made.We truly value your perspective, especially as someone familiar with the property’s history. Your feedback helps us identify areas where we can improve and better serve our guests. We hope you'll consider giving us another chance in the future.
5.0分
家庭亲子
Really noisy air conditioner and paper thin rooms....but great customer service and great breakfast.
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酒店回复: Thank you so much for the 10/10 review! We’re thrilled to hear that your experience was nothing short of perfect. It means the world to us that you took the time to share your feedback, and we're so glad we could deliver exactly what you were hoping for (and maybe even a little more!). Looking forward to welcoming you back again soon!
3.0分
情侣出游
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I liked the area. The lady at front desk, she worked till 11 pm, was the Best. I did not like the condition of our room needed work. Late at night someone down the hall sounded like they broke down the door??
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酒店回复: Thank you for sharing your experience with us. We're glad to hear you enjoyed the area and that our front desk associate made such a positive impression she’ll be happy to hear your kind words! We’re truly sorry to learn that the condition of your room did not meet expectations, and we take your concerns seriously. Additionally, we understand how unsettling the late night disturbance must have been, and we’re actively looking into it to ensure a safe and comfortable environment for all our guests. Your feedback is important, and we hope to have the opportunity to welcome you back for a much improved stay.
5.0分
其他
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Hotel was clean and the staff very friendly. The complimentary breakfast was disappointing in that most hot items were all but gone at 9 AM. (Hours 6-9:30 AM). People were still arriving after us.
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酒店回复: Thank you so much for your 10/10 rating. we truly appreciate your kind words about our clean facilities and friendly staff. We're especially grateful that you rated us so highly despite your disappointment with the breakfast experience. We understand how important a satisfying start to the day is, and we sincerely apologize that the hot items were not sufficiently stocked during your visit. Your feedback is invaluable, and we’re addressing this with our team to ensure better consistency throughout breakfast hours. We hope to welcome you back soon for an even better stay!
4.0分
其他
Team was great… Staff was wonderful and they even guided me to receiving a package (for free) at their hotel that I required during my stay.
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酒店回复: Thank you so much for your kind words! We're thrilled to hear that our team was able to assist you and that you had a positive experience during your stay especially with the package delivery. Next time, we’ll aim to make your visit a perfect 10/10! Looking forward to welcoming you back soon.
1.0分
家庭亲子
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We stayed in a 4-person room and were only given 2 towels on the first night. When we asked for more, we were told none were available — very frustrating. The laundry room only had one washer, and even that didn’t work properly. Our bathroom had cracked tiles in the shower, and the room smelled like humidity the entire stay, which made it uncomfortable.
The only positive experience was the breakfast — it was decent.
Would not recommend this hotel until some serious updates and improvements are made.
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酒店回复: Thank you for your feedback. we’re truly sorry to hear that your experience didn’t meet expectations.We always strive to provide the best possible service/product, and it’s clear we fell short this time. We'd appreciate the opportunity to learn more about what went wrong and how we can make it right. Please feel free to contact us directly so we can address your concerns personally.
5.0分
商务出差
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Staff was friendly and helpful. Room was very clean. Free breakfast was amazing and well stocked Room was a little beat up. Carpet frayed at transition, some grout missing. But so nice to have fridge and microwave. I wish there was a suitcase rack in closet so I didn't have to have my open case on the desk. I also wish there was a hair dryer in the room.
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酒店回复: Thank you so much for your feedback! We're thrilled to hear you enjoyed the clean room, our friendly and helpful staff, and the well-stocked complimentary breakfast.We do apologize for the condition of the carpet and missing grout, your comments have been shared with our maintenance team for review. As for the missing suitcase rack and hair dryer, we’re sorry for the inconvenience. These items are standard in all our rooms, so it sounds like there may have been an oversight during housekeeping. Had this been brought to our attention, the front desk would have been happy to provide them right away.We truly appreciate you bringing this to our attention and hope to have the opportunity to welcome you back for an even better stay.
4.0分
商务出差
Quite and clean. Stayed in room 107. There was no hot water in the shower...sink did just fine. But could not use shower. Breakfast was great too.
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酒店回复: Hi Jack,thank you for your feedback and for staying with us. We're very sorry to hear about the issue with the shower. It turns out the hot and cold water lines in that room were installed in reverse, which can definitely cause confusion, hot water may come from the cold side and vice versa.In the future, please don’t hesitate to stop by the front desk, we would’ve been happy to either assist with the issue or offer a room change to ensure your comfort. We're glad to hear you enjoyed the breakfast, and we appreciate you bringing this to our attention so we can continue improving.
4.0分
其他
The staff was very nice and helpful. Overall it was a good stay, the facility could use a good cleaning and maintenance.
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酒店回复: Dear Richard,Thank you for taking the time to share your feedback. We're so glad to hear that you found our staff to be nice and helpful, providing warm, attentive service is something we truly take pride in.We also appreciate your honest comments regarding the facility’s cleanliness and maintenance. Please know that your observations have been shared with our team, and we’re taking them seriously as we work to improve the guest experience.It was a pleasure having you with us, and we hope to welcome you back again for an even better stay.
工作去的,还不错
My room had a bad odor that seemed to be masked with a very overwhelming cleaner. The carpet was frayed, the dresser had a big chunk broken out of it and the caulk in the shower was brown. The tile was greasy, which means to me the floor was mopped and not rinsed properly. The bed was very comfortable and clean. There were a lot of options on tv. There were many options nearby for meals. Parking was convenient and free. The place just needs to be detailed as it’s showing its age. I’m from that town, so I remember when it opened.
Really noisy air conditioner and paper thin rooms....but great customer service and great breakfast.
I liked the area. The lady at front desk, she worked till 11 pm, was the Best. I did not like the condition of our room needed work. Late at night someone down the hall sounded like they broke down the door??
Hotel was clean and the staff very friendly. The complimentary breakfast was disappointing in that most hot items were all but gone at 9 AM. (Hours 6-9:30 AM). People were still arriving after us.
Team was great… Staff was wonderful and they even guided me to receiving a package (for free) at their hotel that I required during my stay.
We stayed in a 4-person room and were only given 2 towels on the first night. When we asked for more, we were told none were available — very frustrating. The laundry room only had one washer, and even that didn’t work properly. Our bathroom had cracked tiles in the shower, and the room smelled like humidity the entire stay, which made it uncomfortable.
The only positive experience was the breakfast — it was decent.
Would not recommend this hotel until some serious updates and improvements are made.
Staff was friendly and helpful. Room was very clean. Free breakfast was amazing and well stocked Room was a little beat up. Carpet frayed at transition, some grout missing. But so nice to have fridge and microwave. I wish there was a suitcase rack in closet so I didn't have to have my open case on the desk. I also wish there was a hair dryer in the room.
Quite and clean. Stayed in room 107. There was no hot water in the shower...sink did just fine. But could not use shower. Breakfast was great too.
The staff was very nice and helpful. Overall it was a good stay, the facility could use a good cleaning and maintenance.