There was a weird cherry smell throughout the hotel that made me feel sick. Hair was on the bed, and our room smelled like smoke. We left instead of spending the night because the whole place just felt dirty. Currently in the process of trying to get a refund for our stay.
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酒店回复: Hello Mason,Thank you for taking the time to share your experience. We’re very sorry to hear about the issues you encountered during your visit, and we completely understand your decision to leave given the circumstances.The odor you described, the cleanliness concerns, and the smoke smell in your room are all unacceptable and far below our standards. We sincerely apologize for the discomfort this caused and for the negative impression it left. Your feedback has been shared with our housekeeping and maintenance teams so we can address these problems immediately.Thank you again for bringing this to our attention. We’re truly sorry for your experience.
1.0分
其他
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I was very disappointed, I called the property to verify they had an indoor heated pool and a hot tub however a hot tub was closed because apparently a kid stuck food in
there?! The indoor pool was not heated it was freezing cold. The front desk people were not helpful at all there was definitely a language barrier and I'm not even sure if the people that were working the front desk had graduated high school yet. I was supposed to stay there for 5 days and 4 nights however I checked out after 2:00
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酒店回复: Hello Kari,Thank you for sharing your feedback with us. We’re very sorry to hear about the frustration you experienced during your stay.We apologize that the hot tub was unavailable during your visit. Unfortunately, it had to be closed for safety and sanitation reasons, but we understand how disappointing that can be especially after confirming its availability beforehand. We’re also sorry that the indoor pool was not at a comfortable temperature; this is something we are reviewing with our maintenance team to ensure it’s properly heated for our guests.Regarding your interaction with the front desk, we sincerely apologize if communication was difficult or if you did not feel supported. Our team is expected to provide clear, helpful service, and we will be addressing this internally to improve both communication and guest care.We understand why you chose to check out early, and we regret that we did not meet your expectations for what was meant to be a longer stay. Your feedback is important and will help us make necessary improvements.Thank you again for bringing these concerns to our attention. We’re truly sorry for the inconvenience you experienced.
4.0分
其他
The last room was more comfortable than the handicap room that we previously had the first three nights, but overall, we enjoyed the stay.
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酒店回复: Hello Cynthia,Thank you for taking the time to share your review. We’re glad to hear that your last room was more comfortable and that you enjoyed your overall stay with us.We appreciate your feedback regarding the handicap-accessible room as well. It’s important to us that all our rooms especially those designed for accessibility provide comfort and convenience, and your comments help us identify where improvements may be needed.Thank you again for staying with us, and we hope to welcome you back for an even better experience.
4.0分
家庭亲子
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The room and access areas were clean throughout. I was also pleased with the fresh sent in the room. The bed was a bit too firm for me to get a good uninterrupted nights sleep. Ample pillows were provided for the bed and the towels were clean and changed after they were used. Staff were very willing to be helpful and friendly to speak with. It would be a plus if a snack food vending machine were present to help with the late night munchies.
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酒店回复: Hello Fred,Thank you for sharing such a thoughtful review of your stay. We’re glad to hear that you found the room and common areas clean, enjoyed the fresh scent, and appreciated the friendly, helpful service from our staff. It’s also great to know the linens and towels met your expectations.We’re sorry to hear that the bed was a bit too firm for your comfort your rest is important to us, and we appreciate you letting us know. We’ll also take your suggestion for a snack vending machine into consideration, as we know how helpful that can be for late-night cravings.Thank you again for staying with us. We hope to welcome you back for an even more comfortable experience.
5.0分
其他
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Daytime manager was great. Front desk personnel Drew was courteous and provided instructions on Wi-Fi and helpful as he offered local eatery and places to visit. Room was clean, smelled very nice. Soap and fresh towels were topped off. TV was down but hotel provided notice prior to checking in. Will definitely return.
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酒店回复: Thank you so much, Eugene, for your wonderful review! We’re thrilled to hear that our daytime manager and Drew at the front desk made your stay welcoming and informative. It’s great to know you enjoyed the clean, fresh room and the amenities provided.We appreciate your understanding about the TV situation and are glad the advance notice was helpful. Your kind words mean a lot to our team, and we’re excited to welcome you back on your next visit!
3.0分
其他
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When I walked in and saw the rugs in front of the check in were dirty (filthy), I was skeptical. All the glass doors and windows hadn’t been cleaned in a quite a while. The room was big and the bed was newer, clean and comfy, but the room needed a good dusting. Not sure if they aren’t a really busy hotel so there isn’t a daily cleaning or if the cleaning staff isn’t very good, but it could definitely be cleaner. However, for the price, it okay.
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酒店回复: Thank you, Marcy, for taking the time to share your detailed feedback. We’re glad to hear you found the room spacious and the bed clean and comfortable, but we’re truly sorry for the cleanliness concerns you experienced both in the lobby and in your room.Your comments about the rugs, windows, and dusting have been shared with our housekeeping and maintenance teams so we can address these areas immediately. This is not the impression we want to leave, and we appreciate you bringing it to our attention.We’re grateful for your understanding regarding the value, and we hope to provide you with a noticeably improved experience on your next visit.
1.0分
其他
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The hotel was dusty and had an odor. The elevator is small. The pool was not heated, but my kids wanted to get in. Parking area is small. When I requested more towels, it was a hassle.
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酒店回复: Thank you, Thelma, for sharing your experience. We’re very sorry to hear about the issues you encountered during your stay. The dust, odor, and challenges with amenities and service are not the standards we strive to maintain.Your feedback about the cleanliness, pool temperature, parking, and the difficulty in receiving additional towels has been shared with our team so we can address these concerns promptly and improve our guest experience.We truly appreciate you bringing these matters to our attention, and we apologize for the inconvenience they caused. We hope to have the chance to provide you with a much better stay in the future.
1.0分
家庭亲子
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The hotel has a stale, dusty odor throughout the building. The room was dusty. My husband complained about the smell. They vacuumed the hallway and sprayed some air freshner. We didn't stay the entire time of our reservation due to a family emergency and allergy issues. Communication was also an issue with the staff.
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酒店回复: Thank you, Chardell, for sharing your feedback. We’re very sorry to hear about the stale odor, dust, and communication issues you experienced. This is not the level of comfort or service we aim to provide, and we apologize that your stay was affected—especially under already difficult circumstances with a family emergency and allergy concerns.We appreciate you letting us know that the hallway was vacuumed and freshener was applied, but it’s clear we need to do more to ensure a consistently clean and comfortable environment throughout the building. Your comments have been shared with our housekeeping and front desk teams so we can address these issues more effectively moving forward.Thank you again for bringing this to our attention, and we hope we can earn back your trust in the future.
3.0分
其他
Just seemed a little run down in the hotel and surrounding area. Room was nice though. Nobody at desk when we checked out so just left the keys.
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酒店回复: Thank you, Tracie, for sharing your feedback. We’re glad to hear you found your room nice, but we apologize for the impression of the hotel and surrounding area, as well as the lack of staff at checkout.We’ve shared your comments with our team to address these issues and improve the overall guest experience. We appreciate you taking the time to let us know and hope to provide a smoother stay in the future.
4.0分
其他
We enjoyed our visit and will stay again on our next visit.
Clean room and decent breakfast.
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酒店回复: Thank you, John, for your kind review! We’re glad to hear you enjoyed your stay and that the clean room and breakfast met your expectations. It’s wonderful to know you plan to stay with us again— we look forward to welcoming you back on your next visit!
There was a weird cherry smell throughout the hotel that made me feel sick. Hair was on the bed, and our room smelled like smoke. We left instead of spending the night because the whole place just felt dirty. Currently in the process of trying to get a refund for our stay.
I was very disappointed, I called the property to verify they had an indoor heated pool and a hot tub however a hot tub was closed because apparently a kid stuck food in
there?! The indoor pool was not heated it was freezing cold. The front desk people were not helpful at all there was definitely a language barrier and I'm not even sure if the people that were working the front desk had graduated high school yet. I was supposed to stay there for 5 days and 4 nights however I checked out after 2:00
The last room was more comfortable than the handicap room that we previously had the first three nights, but overall, we enjoyed the stay.
The room and access areas were clean throughout. I was also pleased with the fresh sent in the room. The bed was a bit too firm for me to get a good uninterrupted nights sleep. Ample pillows were provided for the bed and the towels were clean and changed after they were used. Staff were very willing to be helpful and friendly to speak with. It would be a plus if a snack food vending machine were present to help with the late night munchies.
Daytime manager was great. Front desk personnel Drew was courteous and provided instructions on Wi-Fi and helpful as he offered local eatery and places to visit. Room was clean, smelled very nice. Soap and fresh towels were topped off. TV was down but hotel provided notice prior to checking in. Will definitely return.
When I walked in and saw the rugs in front of the check in were dirty (filthy), I was skeptical. All the glass doors and windows hadn’t been cleaned in a quite a while. The room was big and the bed was newer, clean and comfy, but the room needed a good dusting. Not sure if they aren’t a really busy hotel so there isn’t a daily cleaning or if the cleaning staff isn’t very good, but it could definitely be cleaner. However, for the price, it okay.
The hotel was dusty and had an odor. The elevator is small. The pool was not heated, but my kids wanted to get in. Parking area is small. When I requested more towels, it was a hassle.
The hotel has a stale, dusty odor throughout the building. The room was dusty. My husband complained about the smell. They vacuumed the hallway and sprayed some air freshner. We didn't stay the entire time of our reservation due to a family emergency and allergy issues. Communication was also an issue with the staff.
Just seemed a little run down in the hotel and surrounding area. Room was nice though. Nobody at desk when we checked out so just left the keys.
We enjoyed our visit and will stay again on our next visit.
Clean room and decent breakfast.