The sink was not emptying and toilet was not flushing properly. The staff was kind enough to change the room right away but the second room was smaller and it smelled like wet towels. No amount of Febreze or air sanitizer eliminated the smell but the sink emptied out and the toilet flushed properly. Oh and there was hair on the pillows of one of the beds.
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酒店回复: Dear Nicholette,We appreciate you taking the time to share your experience. We are glad our staff responded promptly to assist with the room change. We regret the concerns regarding the odor, room size, and housekeeping details in the second room. Your comments have been noted and shared with our maintenance and housekeeping teams to ensure better room inspection and comfort for future guests. Your feedback helps us make meaningful improvements to enhance overall guest satisfaction.Sincerely, Brandy Front Desk Quality Inn Murfreesboro-University Area
4.0分
商务出差
overall clean however the room had the 'unused musty damp' smell to it. We were able to open the window & turn on the air unit & cleared it out in an hour.
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酒店回复: Dear Michael,We appreciate your feedback and are glad to know you found the room overall clean and comfortable. We regret the initial musty odor and appreciate your patience in airing it out. Your comments have been shared with our housekeeping and maintenance teams to ensure rooms are better ventilated before arrival. We value your input and look forward to providing you with an even fresher and more pleasant stay next time.Sincerely, Brandy Front Desk
2.0分
家庭亲子
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The staff tried but unfortunately, my bed sheets were dirty and had to be changed in one bed and the other bed had a bug. So kudos to the staff for trying they really did but the sheets and the bug in the bed is a no for me.
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酒店回复: Dear Timika,We have taken note of your remark about the bed bugs issue during your stay which is very unusual. We are regularly taking pest control measures on our property but will check it further. Anyhow, our apologies for the inconvenience. The issue will be perfectly resolved. You will have a pleasant stay next time. Looking forward to seeing you back. Sincerely, Brandy Front Desk
5.0分
其他
Bed was very comfortable, and it was a big bed.
My wife and I had plenty of room. Shower wasn’t to bad either.
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酒店回复: Thank you for staying with us and leaving a great review. We hope to see you again soon.
5.0分
商务出差
Shocked
One of the very few Quality Inn’s that are even close to advertised. This place was impressive.
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酒店回复: Dear Daniel,Thank you for your wonderful feedback. We are thrilled to know that your experience exceeded expectations and that you found our hotel true to its promise. Our team works hard to maintain high standards of comfort, cleanliness, and hospitality, and it is rewarding to see that reflected in your stay. We truly appreciate your kind words and look forward to welcoming you back for another impressive and enjoyable visit in the future.Sincerely, Brandy Front Desk
5.0分
其他
Sparkling clean room. A good value. Quick registration and checkout. Good, free, breakfast!
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酒店回复: Dear Karen,Thank you for your wonderful feedback. We are delighted to know you enjoyed our sparkling clean room, quick registration, and checkout process. It is great to hear that you found the stay a good value and appreciated the complimentary breakfast. Our team works hard to ensure every guest has a smooth and pleasant experience, and we look forward to welcoming you back for another enjoyable stay.Sincerely, Brandy Front Desk
5.0分
其他
Clean room, does seem like they are in the midst of upgrading some things. Best part of breakfast was the waffle maker, they should invest in a 2nd one.
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酒店回复: Dear Courtney,Thank you for sharing your experience. We are glad you enjoyed the clean room and noticed the upgrades taking place around the property. It is wonderful to know the waffle maker was a highlight of breakfast, and your suggestion to add a second one is very helpful as we continue making improvements. We truly value your feedback and look forward to welcoming you back for an even better stay.Sincerely, Brandy Front Desk
4.0分
其他
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Safe parking, clean room, hot breakfast. USB charging ports in room didn’t work. Front desk called us at 4:00pm and 9:45pm to find out when we were arriving which I found very unnecessary. I don’t know if I’d stay again, but it was a clean room at a good price.
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酒店回复: We are glad you enjoyed your stay and thank you for the review. We hope to see you again soon.
赞，一直住着！！
我在这里住过几次了，工作人员非常棒。房间非常干净，地理位置也非常好。
The sink was not emptying and toilet was not flushing properly. The staff was kind enough to change the room right away but the second room was smaller and it smelled like wet towels. No amount of Febreze or air sanitizer eliminated the smell but the sink emptied out and the toilet flushed properly. Oh and there was hair on the pillows of one of the beds.
overall clean however the room had the 'unused musty damp' smell to it. We were able to open the window & turn on the air unit & cleared it out in an hour.
The staff tried but unfortunately, my bed sheets were dirty and had to be changed in one bed and the other bed had a bug. So kudos to the staff for trying they really did but the sheets and the bug in the bed is a no for me.
Bed was very comfortable, and it was a big bed.
My wife and I had plenty of room. Shower wasn’t to bad either.
Shocked
One of the very few Quality Inn’s that are even close to advertised. This place was impressive.
Sparkling clean room. A good value. Quick registration and checkout. Good, free, breakfast!
Clean room, does seem like they are in the midst of upgrading some things. Best part of breakfast was the waffle maker, they should invest in a 2nd one.
Safe parking, clean room, hot breakfast. USB charging ports in room didn’t work. Front desk called us at 4:00pm and 9:45pm to find out when we were arriving which I found very unnecessary. I don’t know if I’d stay again, but it was a clean room at a good price.