Room was clean.Staff friendly and helpful.Breakast menu was good.Air conditioner kept room comfortable.
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酒店回复: Dear Richard,Thank you for sharing your experience with us. We are glad to know that your clean room, friendly and helpful staff, and a good breakfast menu added comfort to your stay. It is great to hear that the air conditioner kept the room comfortable as well. Our team works hard to maintain a welcoming and well cared for environment, and your feedback reflects that effort. We have noted your comments and look forward to welcoming you again for another pleasant visit.Sincerely, Brandy Front Desk
5.0分
情侣出游
Room clean, it was that front desk oersons 1st night. He was extremely professional and helpful.. did not stay to tru breakfast. Beds were comfy.
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酒店回复: Dear Angela,Thank you for sharing your experience. We are glad to know the room was clean and that the front desk team member made a positive impression during his first night. It is wonderful to hear that you found him professional and helpful. We are also pleased that the beds provided a comfortable rest. Your feedback encourages our team to keep delivering warm and attentive service. We look forward to welcoming you again for an equally pleasant stay.Sincerely, Brandy Front Desk Quality Inn Murfreesboro-University Area
3.0分
商务出差
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The lady at the front desk was initially very rude. However, when my husband responded kindly, she warmed up. The elevator broke while we were there and we had to carry our things up 4 flights. I know it couldn’t be helped but the person at the desk couldn’t have cared less as she watched us struggling. The room was hot. On the plus side, it was relatively cheap, the beds were pretty comfy, the water pressure in the shower was great, it was clean, and there is a Cracker Barrel right beside it.
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酒店回复: Dear Sarah,Thank you for sharing your experience. We are glad to know you found the beds comfortable, the room clean, and the shower pressure refreshing, and we appreciate your mention of the convenient location near Cracker Barrel. We regret the inconvenience caused by the elevator issue, the warm room, and the interaction at the desk. Your concerns have been noted and will be addressed with our team to enhance comfort and support for future stays.Sincerely, Brandy Front Desk
3.0分
其他
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Bathroom light was out and even though I reported it, I was told the maintenance person would not be available until the next day, which is when we were checking out. The fire/smoke alarm went off early one morning even though we were told there was no danger. Deafening sound and they had difficulty turning it off.
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酒店回复: Dear Dale,We regret the inconvenience caused during your stay. Your comments regarding the bathroom light and the fire alarm issue have been shared with our maintenance and safety teams for immediate review. We take guest comfort and safety seriously and will ensure better response procedures in such situations. Your feedback is valuable in helping us improve maintenance readiness and communication to provide a smoother and more comfortable experience for future guests.Sincerely, Brandy Front Desk
1.0分
商务出差
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COCKROACHES!
Checked in around 9:15pm, as soon as we excited the elevator we were greeted by an awful musty smell that was attempted to be covered up with a cleaner smell. This smell was overwhelming in the room as well. As soon as we turned on the light in the entry, a cockroach ran up the wall. I was able to get a photo of it running up the cord of the blow dryer, which is right by the entry door. Between the nauseating smell and the cockroach, we went straight downstairs and let the girl at the front desk we wanted to leave. I showed her the photo and she said she understood and would address the issue. After over 72hrs, I am still being denied a refund.
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酒店回复: Dear Kenneth,We took note of your remark about roaches during your stay, which is very unusual. We take pest control measures regularly on our property, but we will investigate further. Anyway, please accept our apologies for the inconvenience. The problem will be completely resolved. You'll have a great time the next time you visit. I hope to see you again soon.Sincerely, Brandy Front Desk
3.0分
其他
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everything was fine except the strong odor of the cleaner used in prepping the room. That said, the room was very clean…but the smell of the cleaner was very strong. I like Quality Inns in general because the basic services are there and well kept up. Quality Inn Murfreesboro was no exception.
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酒店回复: Dear Guest,Thank you for sharing your experience. We are glad to know you appreciated the cleanliness of the room and the well-maintained services that reflect the Quality Inn standard. We regret the inconvenience caused by the strong cleaning product odor and will review this with our housekeeping team to ensure a more balanced scent in the future. It is great to hear you value our consistency and care, and we look forward to welcoming you back to Murfreesboro.Sincerely, Brandy Front Desk
5.0分
朋友出游
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The staff was so nice and friendly especially the sweet lady that checked me in. The room was so clean, I was very impressed. The only thing I had a problem with was the ice machine was a little difficult to find. Would definitely stay here again.
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酒店回复: Dear Anita,Thank you for sharing your wonderful feedback. We are delighted to know that you were impressed with the cleanliness of your room and the friendly service from our front desk team. It is great to hear that you plan to stay with us again. Your note about the ice machine location has been noted and will be reviewed for better guest convenience. We truly appreciate your kind words and look forward to welcoming you back soon.Sincerely, Brandy Front Desk Quality Inn Murfreesboro-University Area
4.0分
家庭亲子
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The sink was not emptying and toilet was not flushing properly. The staff was kind enough to change the room right away but the second room was smaller and it smelled like wet towels. No amount of Febreze or air sanitizer eliminated the smell but the sink emptied out and the toilet flushed properly. Oh and there was hair on the pillows of one of the beds.
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酒店回复: Dear Nicholette,We appreciate you taking the time to share your experience. We are glad our staff responded promptly to assist with the room change. We regret the concerns regarding the odor, room size, and housekeeping details in the second room. Your comments have been noted and shared with our maintenance and housekeeping teams to ensure better room inspection and comfort for future guests. Your feedback helps us make meaningful improvements to enhance overall guest satisfaction.Sincerely, Brandy Front Desk Quality Inn Murfreesboro-University Area
4.0分
商务出差
overall clean however the room had the 'unused musty damp' smell to it. We were able to open the window & turn on the air unit & cleared it out in an hour.
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酒店回复: Dear Michael,We appreciate your feedback and are glad to know you found the room overall clean and comfortable. We regret the initial musty odor and appreciate your patience in airing it out. Your comments have been shared with our housekeeping and maintenance teams to ensure rooms are better ventilated before arrival. We value your input and look forward to providing you with an even fresher and more pleasant stay next time.Sincerely, Brandy Front Desk
赞，一直住着！！
Room was clean.Staff friendly and helpful.Breakast menu was good.Air conditioner kept room comfortable.
Room clean, it was that front desk oersons 1st night. He was extremely professional and helpful.. did not stay to tru breakfast. Beds were comfy.
The lady at the front desk was initially very rude. However, when my husband responded kindly, she warmed up. The elevator broke while we were there and we had to carry our things up 4 flights. I know it couldn’t be helped but the person at the desk couldn’t have cared less as she watched us struggling. The room was hot. On the plus side, it was relatively cheap, the beds were pretty comfy, the water pressure in the shower was great, it was clean, and there is a Cracker Barrel right beside it.
Bathroom light was out and even though I reported it, I was told the maintenance person would not be available until the next day, which is when we were checking out. The fire/smoke alarm went off early one morning even though we were told there was no danger. Deafening sound and they had difficulty turning it off.
COCKROACHES!
Checked in around 9:15pm, as soon as we excited the elevator we were greeted by an awful musty smell that was attempted to be covered up with a cleaner smell. This smell was overwhelming in the room as well. As soon as we turned on the light in the entry, a cockroach ran up the wall. I was able to get a photo of it running up the cord of the blow dryer, which is right by the entry door. Between the nauseating smell and the cockroach, we went straight downstairs and let the girl at the front desk we wanted to leave. I showed her the photo and she said she understood and would address the issue. After over 72hrs, I am still being denied a refund.
everything was fine except the strong odor of the cleaner used in prepping the room. That said, the room was very clean…but the smell of the cleaner was very strong. I like Quality Inns in general because the basic services are there and well kept up. Quality Inn Murfreesboro was no exception.
The staff was so nice and friendly especially the sweet lady that checked me in. The room was so clean, I was very impressed. The only thing I had a problem with was the ice machine was a little difficult to find. Would definitely stay here again.
The sink was not emptying and toilet was not flushing properly. The staff was kind enough to change the room right away but the second room was smaller and it smelled like wet towels. No amount of Febreze or air sanitizer eliminated the smell but the sink emptied out and the toilet flushed properly. Oh and there was hair on the pillows of one of the beds.
overall clean however the room had the 'unused musty damp' smell to it. We were able to open the window & turn on the air unit & cleared it out in an hour.