酒店回复: Dear Brisa, Thank you for reviewing your recent stay and for highlighting some of the outstanding features of our hotel. We’re delighted to know you enjoyed the convenient location near the mall and the overall cleanliness during your visit. It’s also wonderful to hear that you felt comfortable and well looked after throughout your time with us. Your kind feedback is greatly appreciated, and we look forward to welcoming you back to Extended Stay America soon.Sincerely,Hotel Management
酒店回复: Dear Guest, Thank you for staying with Extended Stay America and for taking the time to post your review. We strive to create a calm and relaxing environment for our guests, and it’s wonderful to know your experience reflected that effort. Your feedback means a lot to us, and we look forward to welcoming you back for another pleasant and restful visit soon.Sincerely,Hotel Management
5.0分
家庭亲子
原文
翻译提供方：Google
友善，早餐很差
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酒店回复: Dear Teresa, It’s great to hear that the kindness of our team stood out during your stay; that means a lot to us. We’re always aiming to provide warm, helpful service that makes guests feel welcome. We also appreciate your feedback about the breakfast, and we’re continuously looking for ways to enhance the overall experience. Thank you for choosing Extended Stay America, and we hope to have the chance to welcome you back for an even better visit next time.Sincerely,Hotel Management
1.0分
其他
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I would not recommend and would never stay at this hotel again. I got in at 1:00am, and there were people hanging around the entrance of the hotel, I did not feel safe.
The hotel hallways were nasty, dingy and
stinky. When I got to the room it was disgusting and smelled musty.
I had no choice but to stay the night because of how late I got in but the next day I checked out.
Absolutely nasty, go elsewhere, save yourself the trouble.
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酒店回复: Dear Guest, We’re very sorry to hear about the discomfort you experienced during your visit, especially arriving late at night and not feeling fully at ease. We also regret that the condition of the hallways and rooms did not reflect our usual standards. What you described is far from the welcoming and comfortable environment we strive to uphold, and we understand how frustrating and uncomfortable it must have been. Your feedback helps us identify areas that may require closer attention, and we’re reviewing these concerns with our team. While we realize this cannot change your experience, we hope you will consider giving us another opportunity to provide you with a much-improved stay.Sincerely,Hotel Management
5.0分
其他
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Everything from checking in to checking out was an excellent representation of professionalism as well as friendliness the only thing I wished was different was that they did have the TV channels that the popular NFL games were on which was it was ABC
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酒店回复: Dear Guest, We are delighted to hear that your arrival and departure were such smooth moments. Thank you for sharing your thoughtful feedback about your stay at Extended Stay America. It is great to know that the team's warm approach added to your comfort. We also understand your interest in watching specific sports programming, and we will keep this in mind. We look forward to welcoming you back for another enjoyable visit.Sincerely,Hotel Management
3.0分
商务出差
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Ok room/hotel but needs an update.. i’ve also never seen a hotel that shuts the Coffee off right at 9 o’clock. I think it was that time, plus no breakfast items as in the picture when you book. I asked if he can brew another pot he says that’s it, we cut it off! Most hotels leave Coffee during the late morning for you, or usually all day.. besides that average hotel great location overall people were nice.
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酒店回复: Dear Guest, Thank you for sharing your thoughts with us. We value your perspective and appreciate the chance to understand your experience in greater detail. Your remarks regarding the overall environment and morning offerings are taken seriously, as they help guide future improvements. It is encouraging to hear that the setting and interactions with the team left a favorable impression. We remain committed to enhancing comfort and convenience and hope to welcome you back for a stay that feels even more seamless.Sincerely,Hotel Management
1.0分
家庭亲子
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I paid in full when I checked in but immediately regretted it when I saw the room. I did not stay there. I requested a full, immediate refund, which was received the following day. Thought it was going to be a fight getting refunded but it was not, which was the best part of my experience. I've stayed in several Extended Stay Hotels in the past but this was the worst. It's bordering on being a 'dump'! The building is very old and in desperate need of repairs and updates.
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酒店回复: Dear Guest, Thank you for taking the time to share your feedback with us. We sincerely apologize for the disappointment you experienced upon arrival, especially with the condition of the room and the overall state of the building. We understand how discouraging it must have felt to check in and immediately feel uncomfortable with your surroundings. Furthermore, we regret that the maintenance and upkeep did not reflect the standards you expected based on past stays. While we’re glad the refund process was handled promptly, we recognize that this does not make up for the initial frustration. The concerns you described are unusual, and we are reviewing them with the appropriate team to ensure the environment remains better maintained moving forward. Thank you again for sharing your experience, and we hope you will consider giving us another opportunity to provide you with a much-improved stay.Sincerely,Hotel Management
物超所值
酒店位置优越，靠近购物中心、市场、公园、电影院、书店，还有星巴克。唯一的问题是，它不仅仅是一家酒店，那里还有人租来居住，也许是因为这样更方便，而且没有义务。所以那里会有人居住。
我喜欢这里的安全性，酒店距离购物中心仅几步之遥，而且清洁度非常好。
失望
我以前住过这家连锁酒店，但每次都越来越糟糕。我不会再来了，也不推荐。
我对这里的服务质量感到惊讶，而且距离购物中心仅几步之遥。
非常宁静的住宿体验
友善，早餐很差
I would not recommend and would never stay at this hotel again. I got in at 1:00am, and there were people hanging around the entrance of the hotel, I did not feel safe.
The hotel hallways were nasty, dingy and
stinky. When I got to the room it was disgusting and smelled musty.
I had no choice but to stay the night because of how late I got in but the next day I checked out.
Absolutely nasty, go elsewhere, save yourself the trouble.
Everything from checking in to checking out was an excellent representation of professionalism as well as friendliness the only thing I wished was different was that they did have the TV channels that the popular NFL games were on which was it was ABC
Ok room/hotel but needs an update.. i’ve also never seen a hotel that shuts the Coffee off right at 9 o’clock. I think it was that time, plus no breakfast items as in the picture when you book. I asked if he can brew another pot he says that’s it, we cut it off! Most hotels leave Coffee during the late morning for you, or usually all day.. besides that average hotel great location overall people were nice.
I paid in full when I checked in but immediately regretted it when I saw the room. I did not stay there. I requested a full, immediate refund, which was received the following day. Thought it was going to be a fight getting refunded but it was not, which was the best part of my experience. I've stayed in several Extended Stay Hotels in the past but this was the worst. It's bordering on being a 'dump'! The building is very old and in desperate need of repairs and updates.