酒店回复: Querido Viajero Respetado,Gracias por tomarse el tiempo para compartir sus comentarios sobre su experiencia en Red Roof PLUS+ Chicago - Hoffman Estates. Apreciamos que encuentre nuestro alojamiento satisfactorio y la disponibilidad de opciones gastronómicas conveniente. Pedimos disculpas por el retraso en el check-in y nos comprometemos a mejorar el proceso para futuros huéspedes. Apreciamos mucho sus comentarios mientras nos esforzamos por mejorar la experiencia general de los huéspedes.En Red Roof, nos esforzamos por brindarles a nuestros huéspedes una experiencia cómoda y memorable, y sus amables palabras son testimonio de nuestros esfuerzos. Estamos encantados de haber cumplido con sus expectativas y esperamos darle la bienvenida nuevamente para otra estadía placentera.Atentamente,JMGestión del techo rojo Especialista en RediResponse
酒店回复: Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Red Roof Inn PLUS+ Chicago - Hoffman Estates. Please accept our sincerest apologies for the less than ideal stay that you had with us. Please know that at Red Roof we always try to provide all our guest with the best experience.Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for your comments and we hope that you will give us the opportunity to provide you with a better stay the next time you re in the area. Very truly yours, Anthonio Red Roof Management RediResponse Specialist
2.0分
商务出差
原文
翻译提供方：Google
他们通过缩放为您服务，要求您支付当日到期的押金，并且不会退还。
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酒店回复: Hola Huésped del Hotel,Gracias por compartir sus comentarios después de su estadía en Red Roof PLUS+ Chicago - Hoffman Estates. Investigué su reserva y verifiqué que el depósito de seguridad de $75,00 fue reembolsado a su MasterCard el 17 de septiembre de 2025 a las 11:05 a.m. Es importante tener en cuenta que los fondos pueden tardar hasta 10 días hábiles en aparecer en su estado de cuenta. Vuelva a consultar después del tiempo adecuado e informe a Red Roof si tiene alguna inquietud.Gracias, JMGestión del techo rojo Especialista en RediResponse
5.0分
朋友出游
原文
翻译提供方：Google
很干净
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酒店回复: Dear Noe, Thank you for taking the time to share your feedback regarding your experience at the Red Roof PLUS+ Chicago - Hoffman Estates. Thank you for your positive feedback regarding the cleanliness of our hotel. We're delighted to hear that you found it very clean. We strive to maintain high standards of hygiene and appreciate you acknowledging our efforts. It's always encouraging to receive such positive comments. At Red Roof we always try to provide all our guest with the best experience.Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you for leaving your review and we hope to see you again in the future.Sincerely,AnthonioRed Roof Management RediResponse Specialist
4.0分
其他
原文
翻译提供方：Google
美好的
3.0分
情侣出游
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everything was fine checking in and front desk was helpful , even got an upgraded room. the only thing that wasn’t working was the light in the bathroom but overall it was a good experience and a clean room
i stayed in room 319
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酒店回复: Thank you for sharing your feedback. We’re glad to hear that your check-in went smoothly, our team was helpful, and you enjoyed the upgraded room. We appreciate you mentioning the issue with the bathroom light — our maintenance team has been notified and will take care of it right away.We’re happy to know you had an overall good stay and found the room clean and comfortable. We hope to welcome you back again soon!Best regards,[Angel Manuel]Front Desk Agent[Red Roof Plus +]
5.0分
其他
Renovated rooms look really nice, easily the best Red Roof I’ve ever stayed. Great price! Highly recommended!
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酒店回复: Dear Appreciated Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof PLUS+ Chicago - Hoffman Estates. We are delighted you had such a positive experience during your stay with us. It's wonderful to know that you appreciated our renovated rooms and found them to your liking. Hearing that you found our prices great and would recommend us is the best compliment we could receive.The team and I appreciate your positive review. We look forward to the opportunity to welcome you back in the future for another excellent experience at Red Roof.Sincerely,ErikaRed Roof Management RediResponse Specialist
4.0分
其他
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Registration was terrible. There was a person behind the counter but the kiosk was required. It was hard to hear and understand. There was a long time delay between doing things and the reaction of the person on the other end.
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酒店回复: Thank you for taking the time to share your feedback. We sincerely apologize for the difficulties you experienced during the registration process. We regret that the kiosk system and communication delays impacted your check-in experience. Please know that your comments have been shared with our management and front desk teams as we work to improve the efficiency and clarity of our procedures. We appreciate your input, as it helps us enhance the overall guest experience, and we hope to have the opportunity to welcome you back for a smoother and more enjoyable stay in the future.
我去那里是为了参加一个会议。选择这个地点完全是因为会议就在附近。当我办理入住时，他们未经我同意就更改了我的预订，他们说是第三方预订搞错了。但我联系Trip时，他们却不承担任何责任。所以两边都没有负责。我不得不为另一个房间付钱，因为双人床房间都订满了，尽管我明明有预订。
位置还行。挺干净的。房间很舒适。没什么值得一提的设施。床很舒服。
我住的房间非常好，附近有几家餐厅，入住手续是通过电脑办理的，速度有点慢，因为有时文件加载不太好，需要更长的时间，而且入住时他们会收取 3 美元的费用。
这家酒店已经准备好了很多房间，但是他们要到三点才给你，如果你在那之前想要的话，你必须多付给他们 28 美元，我知道如果他们没有，他们就不会。给你，但如果他们有空房间，他们必须免费给你。在那家酒店，他们向你收取额外费用。
他们通过缩放为您服务，要求您支付当日到期的押金，并且不会退还。
很干净
美好的
everything was fine checking in and front desk was helpful , even got an upgraded room. the only thing that wasn’t working was the light in the bathroom but overall it was a good experience and a clean room
i stayed in room 319
Renovated rooms look really nice, easily the best Red Roof I’ve ever stayed. Great price! Highly recommended!
Registration was terrible. There was a person behind the counter but the kiosk was required. It was hard to hear and understand. There was a long time delay between doing things and the reaction of the person on the other end.