酒店回复: Dear Guest,Thank you for being a loyal guest and for sharing your experience! We're glad to hear that our location continues to be convenient for your stops. We look forward to welcoming you back for your next visit!
5.0分
商务出差
原文
翻译提供方:Google
一切正常
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酒店回复: Dear Guest,Thank you for your feedback! We’re glad to hear that everything in your room worked well during your stay. Your satisfaction means a lot to us, and we look forward to welcoming you back in the future.
4.0分
家庭亲子
The room was adequate. The teleservice at the front desk was weird and not very welcoming, though it was adequate. You get what you pay for.
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酒店回复: Dear Guest,Thank you for sharing your feedback. We’re glad to hear your room met your needs, though we regret that your experience with our front desk service was not as welcoming as expected. We will share your comments with our team to help improve future guest interactions. We appreciate your feedback and hope to provide a better experience on your next visit.
2.0分
其他
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The check-in process was very odd, as I had to talk to someone over a computer screen. The person who checked me in made very strange remarks towards me and made me feel very uncomfortable. The building is also very noisy and I could hear everything happening in the rooms around me
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酒店回复: Dear Guest,Thank you for taking the time to share this feedback. We’re sorry to hear that the check-in experience and noise levels made you feel uncomfortable. This is not the experience we want for our guests, and we will share your concern with the team to address these issues. We appreciate you bringing this to our attention.
1.0分
其他
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We were not able to check in. The "virtual" representative wanted to verify with a credit card number, and we used paypal, so it would not accept anything we had to show it was paid for. Went next door to another motel, and had no issues there, and more than likely because we had an actual person at the counter.
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酒店回复: Dear Guest,Thank you for sharing your experience. We apologise for the inconvenience you faced during check-in with the virtual representative and understand your frustration. Your feedback is important, and we will share your concerns with the team to improve the check-in process. We hope to have the opportunity to welcome you in the future for a smoother experience.
4.0分
其他
The front desk employees were very knowable and so nice. There was a problem with our room and the issue was dealt with to my satisfaction.
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酒店回复: Dear Guest,Thank you for sharing your experience. We’re delighted to hear that our front desk team provided knowledgeable and friendly service and promptly resolved the issue with your room. Your satisfaction is very important to us, and we appreciate your kind words. We look forward to welcoming you again soon.
酒店很好找,房间很棒,干净整洁,维护得也很好。
我对这家酒店没什么意见,但它可能不适合所有人。
酒店有点旧了。房间相当简单,但床很舒服,房间也很干净,电视节目选择也很多。不过,有些地方确实需要深度清洁,因为暖气口的灰尘非常多(见图片)。淋浴热水充足,水压也很好。毛巾对我来说还行,但它们确实有点薄和小。办理入住时,我注意到前台有洗发水小包装,但房间里只提供了洗手液小包装。房间里没有提供饮用水,也没有饮水机可以灌水瓶。酒店或许可以考虑在大堂放置一台饮水机。酒店描述给人的印象是不能停车,但实际上有充足的停车位。它靠近一个发展成熟的区域,附近有很多餐馆。不过,它位于一个有点偏僻的地方,所以最适合有车的旅客。下午4点半(入住时间是下午3点)我的房间还没准备好,这让我有点失望,但那天酒店人手不足。我接触到的工作人员都很有礼貌,并且尽力提供帮助。
人们最主要的担忧可能是安全问题。酒店位于一条安静街道的尽头,酒店外灯火通明。然而,很多房间都是朝向室外的,酒店里也没有看到保安人员。这确实是一家经济型酒店,很多住客看起来也比较粗犷。我个人觉得还好,但有些人可能会觉得不舒服,特别是独自旅行的女性。
我会考虑再次预订,但仅限于短期且经济实惠的住宿。
住得还可以,选择这家酒店主要是因为地理位置、宠物政策和价格。整体还行。
停车免费。服务不错。24小时营业。房间和浴室可以更干净一些,但总的来说,我们的住宿体验还可以。
这是我第四次来这里。
地理位置优越,适合短暂停留。
一切正常
The room was adequate. The teleservice at the front desk was weird and not very welcoming, though it was adequate. You get what you pay for.
The check-in process was very odd, as I had to talk to someone over a computer screen. The person who checked me in made very strange remarks towards me and made me feel very uncomfortable. The building is also very noisy and I could hear everything happening in the rooms around me
We were not able to check in. The "virtual" representative wanted to verify with a credit card number, and we used paypal, so it would not accept anything we had to show it was paid for. Went next door to another motel, and had no issues there, and more than likely because we had an actual person at the counter.
The front desk employees were very knowable and so nice. There was a problem with our room and the issue was dealt with to my satisfaction.