酒店回复: Dear Guest,Thank you for sharing your review. We apologise for the inconvenience you faced regarding cleanliness. We will surely forward your valuable feedback to our team for improvements. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
4.0分
家庭亲子
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Air conditioning was good - room was clean & neat - thrown off a little by the :’virtual’ check in/ out. Condition of exterior a little worn - good stay & overall value
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酒店回复: Dear Guest,Thank you for your feedback! We’re glad to hear you had a good stay and appreciated the clean room and air conditioning. We understand that the virtual check-in/check-out process might feel a bit different, and we appreciate your understanding. Your comments about the exterior will be shared with our team for consideration. We hope to welcome you back soon!
3.0分
其他
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The check in process which was virtual person which connected you to a real person on a Zoom like meeting. While I understand the need, this just didn't work for me. I have partial hearing loss and I simply could not understand his directions. The room they initially provided had water under the desk which apparently was from a burst pipe in the room above. They quickly moved me to another room and assisted me with my luggage, which was greatly appreciated being handicapped
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酒店回复: Dear Guest,Thank you for sharing your feedback. We sincerely apologise for the challenges you faced during the check-in process and with the initial room condition. We understand how important clear communication is, especially when dealing with hearing loss, and we will review our procedures to make them more accessible. We’re glad our team was able to assist with the room change and luggage. Your experience is valuable, and we will work to improve based on your feedback.
2.0分
其他
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the staff was very good and helpful the hallway/lobby entrance was filthy there was confusion with my room i had to wait for them to find me another room so I didnt feel real safe being by myself when I noticed there was no staff at the desk just a robot ??? or someone over the intercom??? very strange
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酒店回复: Dear Guest,Thank you for your feedback. We’re glad to hear that our staff was helpful, but we sincerely apologise for the issues you encountered with the cleanliness of the hallway/lobby and the confusion regarding your room. We understand how important it is to feel safe and comfortable, and your concerns about the lack of staff presence are noted. We will work to address these issues and ensure a more seamless experience in the future. Thank you for bringing this to our attention.
1.0分
其他
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Stay anywhere else....trust me.
The key to my room wouldn't work, so I was told that I would have to find another hotel. It was late at night and everything else was booked. Motel 6 refused to try to find another solution and just said "sorry, there's nothing we can do". The motel appeared very dirty anyway.
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酒店回复: Dear Guest,We sincerely apologize for the frustrating experience you had during your stay. This is not the level of service we aim to provide, and we regret that we were unable to resolve the issue with your room key. Your feedback is important to us, and we will be reviewing this situation with the team to ensure better solutions are available in the future. Thank you for bringing this to our attention.
3.0分
其他
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Room was clean, staff was attentive. Air conditioning was working well. The lobby, hallways, and elevator were a bit filthy. No continental breakfast, just coffee.
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酒店回复: Dear Guest,Thank you for your feedback! We're glad to hear you found the room clean, the staff attentive, and the air conditioning working well. We apologise for the condition of the lobby, hallways, and elevator and will address these areas with our team. We also appreciate your input about breakfast and will consider it for future improvements. We hope to welcome you back soon!
3.0分
其他
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Got to hotel late and used a kiosk to get checked into our rooms. Honestly took longer than if someone was there. Check out was just as bad. No one at the front desk and the kiosk person had an empty chair for 15minutes before we just left the key on the desk. Rooms were ok, could have been cleaner. Hotel door lock did not work.
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酒店回复: Hello Nicole,Thank you for your feedback, and please accept our sincere apologies for the inconvenience during your stay.We understand that the check-in process took longer than expected, especially with multiple rooms, and we’re sorry it wasn’t as smooth as it should have been. We also regret that no one was available at the front desk during check-out—this has been addressed with our team to ensure better service moving forward.We're also sorry the room cleanliness and door lock didn’t meet expectations. Your comments have been shared with our housekeeping and maintenance teams for immediate attention.We truly appreciate your patience and hope to provide you with a much more comfortable and seamless experience on your next visit.Thanks & regards,Motel 6 Buffalo
酒店很好找，房间很棒，干净整洁，维护得也很好。
我对这家酒店没什么意见，但它可能不适合所有人。
酒店有点旧了。房间相当简单，但床很舒服，房间也很干净，电视节目选择也很多。不过，有些地方确实需要深度清洁，因为暖气口的灰尘非常多（见图片）。淋浴热水充足，水压也很好。毛巾对我来说还行，但它们确实有点薄和小。办理入住时，我注意到前台有洗发水小包装，但房间里只提供了洗手液小包装。房间里没有提供饮用水，也没有饮水机可以灌水瓶。酒店或许可以考虑在大堂放置一台饮水机。酒店描述给人的印象是不能停车，但实际上有充足的停车位。它靠近一个发展成熟的区域，附近有很多餐馆。不过，它位于一个有点偏僻的地方，所以最适合有车的旅客。下午4点半（入住时间是下午3点）我的房间还没准备好，这让我有点失望，但那天酒店人手不足。我接触到的工作人员都很有礼貌，并且尽力提供帮助。
人们最主要的担忧可能是安全问题。酒店位于一条安静街道的尽头，酒店外灯火通明。然而，很多房间都是朝向室外的，酒店里也没有看到保安人员。这确实是一家经济型酒店，很多住客看起来也比较粗犷。我个人觉得还好，但有些人可能会觉得不舒服，特别是独自旅行的女性。
我会考虑再次预订，但仅限于短期且经济实惠的住宿。
住得还可以，选择这家酒店主要是因为地理位置、宠物政策和价格。整体还行。
床不舒服，而且很吵，浴室又小又脏，毛巾很脏
Air conditioning was good - room was clean & neat - thrown off a little by the :’virtual’ check in/ out. Condition of exterior a little worn - good stay & overall value
The check in process which was virtual person which connected you to a real person on a Zoom like meeting. While I understand the need, this just didn't work for me. I have partial hearing loss and I simply could not understand his directions. The room they initially provided had water under the desk which apparently was from a burst pipe in the room above. They quickly moved me to another room and assisted me with my luggage, which was greatly appreciated being handicapped
the staff was very good and helpful the hallway/lobby entrance was filthy there was confusion with my room i had to wait for them to find me another room so I didnt feel real safe being by myself when I noticed there was no staff at the desk just a robot ??? or someone over the intercom??? very strange
Stay anywhere else....trust me.
The key to my room wouldn't work, so I was told that I would have to find another hotel. It was late at night and everything else was booked. Motel 6 refused to try to find another solution and just said "sorry, there's nothing we can do". The motel appeared very dirty anyway.
Room was clean, staff was attentive. Air conditioning was working well. The lobby, hallways, and elevator were a bit filthy. No continental breakfast, just coffee.
Got to hotel late and used a kiosk to get checked into our rooms. Honestly took longer than if someone was there. Check out was just as bad. No one at the front desk and the kiosk person had an empty chair for 15minutes before we just left the key on the desk. Rooms were ok, could have been cleaner. Hotel door lock did not work.