酒店回复: Dear Thomas, Thank you for bringing your experience to our attention. We regret that your accommodations did not meet our cleanliness standards and that you encountered multiple issues during your stay. Your feedback is invaluable as it highlights areas needing improvement. We are dedicated to ensuring a high level of comfort and hygiene for all guests, and we will address these concerns with our housekeeping team immediately. We understand your disappointment and appreciate your understanding as we work towards enhancing our services. We hope to provide you with a much better experience in the future.Sincerely,Hotel Management
酒店回复: Dear Erik, Thank you for bringing this to our attention. Your experience does not reflect the standards we strive to maintain. We take cleanliness and pest control very seriously and will thoroughly investigate the situation to ensure it is addressed promptly. Your feedback is crucial in helping improve our services, and we sincerely apologize for the inconvenience caused during your stay.Sincerely,Hotel Management
1.0分
其他
原文
翻译提供方：Google
床很脏
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酒店回复: Dear Saraí, Thank you for your feedback. We sincerely regret that the sleeping arrangements did not meet acceptable standards during your visit. Cleanliness is an integral part of the experience we strive to provide, and it’s clear we fell short in your case. This matter will be reviewed with our housekeeping team to ensure proper protocols are reinforced. Your comments are vital in helping us maintain a consistently high level of care. Should you consider returning, we would be grateful for the opportunity to offer a more refined and restful experience that better reflects our commitment to guest comfort.Sincerely,Hotel Management
3.0分
家庭亲子
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Note at desk stating: on break be back in 30 minutes attic 8:00. No bathroom in lobby. Had to drive to a restaurant down the street to use theirs and then come back to check in.
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酒店回复: Dear Marcia, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management
2.0分
其他
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FRONT DESK SHUTS DOWN @10pm, NO ONE AVAIL TO HELP!
My Key card did not work when I returned after 10pm. The front desk was shut down, no one available to assist me. I called a hotel number, the lady put me on hold for 10+ minutes, she never came back, I hung up. I called an again, the man said it would be 10+ min before someone would arrive to redo my key card. It took more than 30 min to resolve the issue. There were 2 other guests that also had issues but no one ON SITE, to handle them. Running a hotel with NO FRINT DESK PERSON AFTER 10pm means BAD SERVICE for guests. A REALLY BAD IDEA!!!
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酒店回复: Dear Irene, We are sorry to hear about the inconvenience you experienced with your room key during your stay. Your comfort and convenience are important to us, and we apologize for any disruption this may have caused. We will review this issue with our team to ensure smoother key card operations in the future; we are very grateful for your patience. As a select suite hotel, our front desk operates during the day, with assistance available on call for after-hours. We keep our guests posted about our services through our updated websites. Thank you for taking the time to leave this valuable feedback and for choosing us for your visit to the city. We hope you will revisit and give us another chance to provide you with the seamless stay you deserve.Sincerely,Hotel Management
3.0分
其他
Checking in was easy when someone was available. I waited 25 minutes for someone to arrive
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酒店回复: Dear Ronnie, Thank you for choosing us. Timely and impeccable service is a must; therefore, we are very sorry for the delay in your check-in process. We hope the remainder of your stay makes up for this, and you will choose to stay with us again in the future.Sincerely,Hotel Management
2.0分
其他
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Don’t get me wrong the staff was very kind, but the state of the place was really gross. Lots of trash in hallways the room itself felt so unclean. Not to mention we were missing half our closet door and the other half was broken mirror. Don’t even want to mention the laundry room.
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酒店回复: Dear Guest, Thank you for your feedback. We are glad to hear our staff treated you kindly. However, we are sorry that the condition of the property did not meet your expectations. Cleanliness and safety are top priorities for us, and we regret that your room and the common areas fell short. We have shared your comments with our housekeeping and maintenance teams, and we are taking immediate steps to address the issues you raised. Your feedback is invaluable, and we appreciate you bringing these concerns to our attention. We hope you will consider giving us another chance in the future to provide a much better experience.Sincerely, Hotel Management
2.0分
情侣出游
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The fridge didnt work at all. I told the front desk staff and they said they would have someone replace it and never did. The stove didnt work either. We only had one pillow for the entire room and my girlfriend and I were forced to share one pillow because the front desk said they had no more lol. Never again.
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酒店回复: Dear Carter, Thank you for your feedback. We're sorry to hear about the inconveniences you experienced during your stay. Having issues with the fridge and stove in your suite is not the standard we aim to provide. Your experience does not reflect the level of service we strive to offer, and we’re actively addressing these issues with our staff to ensure they don’t happen again. We appreciate you bringing it to our attention. Thank you for your patience while traveling with your girlfriend. We’re committed to improving and hope you’ll consider giving us another chance in the future.Sincerely,Hotel Management
1.0分
其他
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Chicago trip
This hotel had no service people after 10 pm to check in. We had to wait for the night attendant. Then we got a room #154 that had mold and mildew on the wall in the bathroom above the shower. Smelled of mildew and mold. Not clean at all. There was no shelves in the fridge, none in the freezer, and a broken cabinet. We requested another room and they said they were overbooked and could not give us a room. So they refunded my money for the other days and charged me for 1 day. THE HEALTH DEPARTMENT NEEDS TO BE CALLED ON THIS PLACE.
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酒店回复: Dear Cathy, Thank you for taking the time to share your feedback. We apologize that your experience didn’t reflect the care and standards we work hard to uphold. The concerns you raised regarding cleanliness and overall maintenance are being taken seriously and shared with our team. Your comments help us focus on areas where improvement is needed, and we appreciate you bringing them to our attention. We hope to have the opportunity to provide a much better stay in the future.Sincerely,Hotel Management
1.0分
情侣出游
This spot is well deserving a 4.5/10 review. Decor needs an upgrade and there’s a stench of cigarette smokes. They didn’t even have clean towels upon request.
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酒店回复: Dear Guest, Thank you for staying with us. We sincerely apologize for not meeting your expectations. The concerns you raised regarding the room condition, lingering smoke, and towel availability are not reflective of the standards we strive to maintain. We understand your disappointment and have shared your comments with the appropriate teams to help prevent similar issues moving forward. We appreciate you bringing this to our attention and hope to provide a more reliable and welcoming stay in the future.Sincerely,Hotel Management
我们的房间很恶心。地上躺着一张纸巾。当我们打开沙发床时，看到肮脏的黄色床单，上面布满了头发和碎屑。冰箱里装满了去角质液体。我们只睡了一晚，第二天又找了一家酒店
他们给我们换了3次房间，因为房间很脏，甚至还被臭虫入侵，他们咬了全家人，甚至我们的行李箱也被这些昆虫入侵了。
床很脏
Note at desk stating: on break be back in 30 minutes attic 8:00. No bathroom in lobby. Had to drive to a restaurant down the street to use theirs and then come back to check in.
FRONT DESK SHUTS DOWN @10pm, NO ONE AVAIL TO HELP!
My Key card did not work when I returned after 10pm. The front desk was shut down, no one available to assist me. I called a hotel number, the lady put me on hold for 10+ minutes, she never came back, I hung up. I called an again, the man said it would be 10+ min before someone would arrive to redo my key card. It took more than 30 min to resolve the issue. There were 2 other guests that also had issues but no one ON SITE, to handle them. Running a hotel with NO FRINT DESK PERSON AFTER 10pm means BAD SERVICE for guests. A REALLY BAD IDEA!!!
Checking in was easy when someone was available. I waited 25 minutes for someone to arrive
Don’t get me wrong the staff was very kind, but the state of the place was really gross. Lots of trash in hallways the room itself felt so unclean. Not to mention we were missing half our closet door and the other half was broken mirror. Don’t even want to mention the laundry room.
The fridge didnt work at all. I told the front desk staff and they said they would have someone replace it and never did. The stove didnt work either. We only had one pillow for the entire room and my girlfriend and I were forced to share one pillow because the front desk said they had no more lol. Never again.
Chicago trip
This hotel had no service people after 10 pm to check in. We had to wait for the night attendant. Then we got a room #154 that had mold and mildew on the wall in the bathroom above the shower. Smelled of mildew and mold. Not clean at all. There was no shelves in the fridge, none in the freezer, and a broken cabinet. We requested another room and they said they were overbooked and could not give us a room. So they refunded my money for the other days and charged me for 1 day. THE HEALTH DEPARTMENT NEEDS TO BE CALLED ON THIS PLACE.
This spot is well deserving a 4.5/10 review. Decor needs an upgrade and there’s a stench of cigarette smokes. They didn’t even have clean towels upon request.