酒店回复: Dear Erik, Thank you for bringing this to our attention. Your experience does not reflect the standards we strive to maintain. We take cleanliness and pest control very seriously and will thoroughly investigate the situation to ensure it is addressed promptly. Your feedback is crucial in helping improve our services, and we sincerely apologize for the inconvenience caused during your stay.Sincerely,Hotel Management
1.0分
其他
原文
翻译提供方：Google
床很脏
展开
酒店回复: Dear Saraí, Thank you for your feedback. We sincerely regret that the sleeping arrangements did not meet acceptable standards during your visit. Cleanliness is an integral part of the experience we strive to provide, and it’s clear we fell short in your case. This matter will be reviewed with our housekeeping team to ensure proper protocols are reinforced. Your comments are vital in helping us maintain a consistently high level of care. Should you consider returning, we would be grateful for the opportunity to offer a more refined and restful experience that better reflects our commitment to guest comfort.Sincerely,Hotel Management
1.0分
情侣出游
展开
The room was filty and very unsanitary. From razors being left behind, hair ledt in the tube, and pee on the seat of the toilet to name a few. The staff we not present durring after hrs and was not able to assist. I will never stay there again
展开
酒店回复: Dear Guest, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention, as we are continually growing and improving from our guests' feedback. We hope to have another occasion to host you in the future and provide you with the seamless stay you deserve!Sincerely, Hotel Management
1.0分
其他
展开
This was overall a horrible experience. My wife and I chose this hotel because it was close to where we moved. After moving for 2 days and not getting any sleep, my wife and I just wanted to take a shower and rest. We packed our bag and headed up the street and was met with the dirtiest room I have ever experienced. The bathroom had not been cleaned (the trash can was not emptied and the tissue had been rolled around in a bunch), there was mold on the tub and there were blankets of dust on appliances such as the heater and smoke detector. We did not feel comfortable using the bathroom and showering so we just laid in the bed fell asleep with our clothes on. We left the hotel sooner than checkout but the office was closed so we just came back when the office opened to check out. I took pictures of the room as proof. Honestly if I could rate this a zero, I would. I would like a full refund due to this experience.
展开
酒店回复: Dear Guest, We would like to extend our sincere apologies for the concerns that you outlined about your room. This incident does not align with the high standards we set for ourselves in terms of our hospitality and accommodations, and we genuinely regret that this was your experience. Please know that we are fully committed to ensuring that such issues do not recur in the future. Our team will get in touch with you shortly to discuss this matter further and offer a resolution that satisfies both parties. Your patience is much valued in the meantime. Thank you once again for bringing this to our attention. We hope to have the opportunity to welcome you back and provide you with an exceptional stay that truly reflects the quality of service we always strive to deliver.Sincerely,Hotel Management
4.0分
其他
The room was decent. Staff were courteous. If needed help staff was there the help out with anything required. Had a nice stay.
1.0分
其他
There were no towels in the room. There was no shower curtain for the shower. The bed was lumpy.
展开
酒店回复: Dear Guest, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if your suite was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them to improve our guest experience. Considering this a rare incident, we hope you will revisit the next time you are in the area to show you our commitment to exceptional hospitality. Sincerely, Hotel Management
3.0分
家庭亲子
展开
Note at desk stating: on break be back in 30 minutes attic 8:00. No bathroom in lobby. Had to drive to a restaurant down the street to use theirs and then come back to check in.
展开
酒店回复: Dear Marcia, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management
2.0分
其他
展开
FRONT DESK SHUTS DOWN @10pm, NO ONE AVAIL TO HELP!
My Key card did not work when I returned after 10pm. The front desk was shut down, no one available to assist me. I called a hotel number, the lady put me on hold for 10+ minutes, she never came back, I hung up. I called an again, the man said it would be 10+ min before someone would arrive to redo my key card. It took more than 30 min to resolve the issue. There were 2 other guests that also had issues but no one ON SITE, to handle them. Running a hotel with NO FRINT DESK PERSON AFTER 10pm means BAD SERVICE for guests. A REALLY BAD IDEA!!!
展开
酒店回复: Dear Irene, We are sorry to hear about the inconvenience you experienced with your room key during your stay. Your comfort and convenience are important to us, and we apologize for any disruption this may have caused. We will review this issue with our team to ensure smoother key card operations in the future; we are very grateful for your patience. As a select suite hotel, our front desk operates during the day, with assistance available on call for after-hours. We keep our guests posted about our services through our updated websites. Thank you for taking the time to leave this valuable feedback and for choosing us for your visit to the city. We hope you will revisit and give us another chance to provide you with the seamless stay you deserve.Sincerely,Hotel Management
3.0分
其他
Checking in was easy when someone was available. I waited 25 minutes for someone to arrive
展开
酒店回复: Dear Ronnie, Thank you for choosing us. Timely and impeccable service is a must; therefore, we are very sorry for the delay in your check-in process. We hope the remainder of your stay makes up for this, and you will choose to stay with us again in the future.Sincerely,Hotel Management
2.0分
其他
展开
Don’t get me wrong the staff was very kind, but the state of the place was really gross. Lots of trash in hallways the room itself felt so unclean. Not to mention we were missing half our closet door and the other half was broken mirror. Don’t even want to mention the laundry room.
展开
酒店回复: Dear Guest, Thank you for your feedback. We are glad to hear our staff treated you kindly. However, we are sorry that the condition of the property did not meet your expectations. Cleanliness and safety are top priorities for us, and we regret that your room and the common areas fell short. We have shared your comments with our housekeeping and maintenance teams, and we are taking immediate steps to address the issues you raised. Your feedback is invaluable, and we appreciate you bringing these concerns to our attention. We hope you will consider giving us another chance in the future to provide a much better experience.Sincerely, Hotel Management
他们给我们换了3次房间，因为房间很脏，甚至还被臭虫入侵，他们咬了全家人，甚至我们的行李箱也被这些昆虫入侵了。
床很脏
The room was filty and very unsanitary. From razors being left behind, hair ledt in the tube, and pee on the seat of the toilet to name a few. The staff we not present durring after hrs and was not able to assist. I will never stay there again
This was overall a horrible experience. My wife and I chose this hotel because it was close to where we moved. After moving for 2 days and not getting any sleep, my wife and I just wanted to take a shower and rest. We packed our bag and headed up the street and was met with the dirtiest room I have ever experienced. The bathroom had not been cleaned (the trash can was not emptied and the tissue had been rolled around in a bunch), there was mold on the tub and there were blankets of dust on appliances such as the heater and smoke detector. We did not feel comfortable using the bathroom and showering so we just laid in the bed fell asleep with our clothes on. We left the hotel sooner than checkout but the office was closed so we just came back when the office opened to check out. I took pictures of the room as proof. Honestly if I could rate this a zero, I would. I would like a full refund due to this experience.
The room was decent. Staff were courteous. If needed help staff was there the help out with anything required. Had a nice stay.
There were no towels in the room. There was no shower curtain for the shower. The bed was lumpy.
Note at desk stating: on break be back in 30 minutes attic 8:00. No bathroom in lobby. Had to drive to a restaurant down the street to use theirs and then come back to check in.
FRONT DESK SHUTS DOWN @10pm, NO ONE AVAIL TO HELP!
My Key card did not work when I returned after 10pm. The front desk was shut down, no one available to assist me. I called a hotel number, the lady put me on hold for 10+ minutes, she never came back, I hung up. I called an again, the man said it would be 10+ min before someone would arrive to redo my key card. It took more than 30 min to resolve the issue. There were 2 other guests that also had issues but no one ON SITE, to handle them. Running a hotel with NO FRINT DESK PERSON AFTER 10pm means BAD SERVICE for guests. A REALLY BAD IDEA!!!
Checking in was easy when someone was available. I waited 25 minutes for someone to arrive
Don’t get me wrong the staff was very kind, but the state of the place was really gross. Lots of trash in hallways the room itself felt so unclean. Not to mention we were missing half our closet door and the other half was broken mirror. Don’t even want to mention the laundry room.