酒店回复: Hi Martha,Thank you for your kind words. We're thrilled to hear you enjoyed your stay and that the spacious and clean room met your expectations. It’s great to know the breakfast was rich and substantial—we aim to offer a variety that satisfies every guest and gives a strong start to the day. We're especially pleased that the warmth and hospitality of our staff stood out during your visit. Providing a welcoming and comfortable atmosphere is at the heart of what we do, and it’s wonderful to know our team helped make your stay memorable. We appreciate you choosing to stay at Comfort Suites Lombard and hope to welcome you back in the future for another great experience!
1.0分
其他
原文
翻译提供方：Google
蚂蚁太多了，
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酒店回复: Hi Reyna,Thank you for sharing your feedback. Your comment regarding the presence of ants has been noted and referred to our pest control team for immediate review.Guest input is important to us as we continue to monitor and maintain our property. We look forward to welcoming you back soon.
3.0分
情侣出游
I reserved a king room and they put me in a double queen room, not happy about that
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酒店回复: Hi Tamara,Thank you for sharing your feedback. This is not the experience we want for our guests. Please note that we try our best to ensure that you get the bed you reserved for. We are investigating this with management to ensure proper steps are taken. We appreciate your patience and hope you’ll consider giving us another opportunity to provide the stay you originally expected.
5.0分
商务出差
Only issue was that outside doors did not work key card entry was broken
Very inconvenient
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酒店回复: Hello Christopher,Thank you for your feedback regarding the key card access to the outside doors. We appreciate you bringing this matter to our attention, as guest convenience is important to us. Your comments will be shared with our management team for further review. We hope to provide you with an improved experience should you choose to stay with us again in the future.
3.0分
家庭亲子
Typical for this chain of hotels that they refuse to clean the room for 3 days even upon request. Room with 2 queens and only 3 towels, family of 4.
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酒店回复: Thank you for sharing your feedback. We take pride in maintaining a clean and comfortable environment for all of our guests, and our housekeeping team works diligently to meet guest needs. Towels and amenities are provided according to our standard room setup, and additional items are typically available upon request from our staff. We appreciate your observations, as they help us continue to evaluate our services and ensure our guests enjoy a pleasant stay.
1.0分
其他
No comment, didn't stay because it was the wrong location, and wasn't compromising enough to change reservation location or give refund.
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酒店回复: Hello Tauran,Thank you for your feedback regarding your recent experience. We understand that location is crucial and appreciate you sharing your concerns. While we aim to accommodate our guests' needs, we value your perspective and will be sure to consider it moving forward. We hope you had a pleasant alternative stay and wish you the best in your future travels.
3.0分
其他
Shower had no pressure
No water pressure in the shower and the sink. Like taking a shower in a water fountain.
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酒店回复: Dear Guest,Thank you for sharing your feedback regarding the water pressure during your stay. We understand how important a comfortable shower experience is and appreciate you bringing this to our attention. Your comments will be passed on to the appropriate team for their review. We hope to see you again in the future for a more enjoyable stay.
3.0分
其他
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Zero housekeeping during our stay
Aside from the cockroach in the bathroom, the room was fine. Decent amount of space and the beds were comfortable. It was also quiet throughout our stay. We were there four nights and a note in the bathroom said housekeeping service had to be requested, which I find ridiculous. It also said there would be full housekeeping service after the 3rd night. We came back to our room that evening and there had been no service. We had to empty our own trash and go get more towels and toilet paper. That’s terrible service overall and such an inconvenience. Honestly, it’s a deal breaker for me. I would choose a different hotel in this area in the future. We paid for service we didn’t receive.
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酒店回复: Hello Kristen,Thank you for sharing your feedback. We're glad to hear you found the room comfortable and enjoyed the quiet atmosphere. We understand that the housekeeping policy may have been inconvenient, and we appreciate your input as it helps us reevaluate our procedures. Your experience regarding the cleanliness is noted, and your comments will be shared with our team for consideration. We hope you'll find accommodations that better suit your needs in the future.
酒店非常干净
本来最后一晚酒店，之前有这个品牌不错体验。但是这次非常失望，床中间塌陷，电梯坏了，前台扫雪工具也不舍得给住客用，还有早餐服务，卫生，都不理想
员工服务非常好。
房间非常宽敞干净。早餐美味又丰盛，员工热情友好。我给他们10000分。
蚂蚁太多了，
I reserved a king room and they put me in a double queen room, not happy about that
Only issue was that outside doors did not work key card entry was broken
Very inconvenient
Typical for this chain of hotels that they refuse to clean the room for 3 days even upon request. Room with 2 queens and only 3 towels, family of 4.
No comment, didn't stay because it was the wrong location, and wasn't compromising enough to change reservation location or give refund.
Shower had no pressure
No water pressure in the shower and the sink. Like taking a shower in a water fountain.
Zero housekeeping during our stay
Aside from the cockroach in the bathroom, the room was fine. Decent amount of space and the beds were comfortable. It was also quiet throughout our stay. We were there four nights and a note in the bathroom said housekeeping service had to be requested, which I find ridiculous. It also said there would be full housekeeping service after the 3rd night. We came back to our room that evening and there had been no service. We had to empty our own trash and go get more towels and toilet paper. That’s terrible service overall and such an inconvenience. Honestly, it’s a deal breaker for me. I would choose a different hotel in this area in the future. We paid for service we didn’t receive.