酒店回复: Hi Martha,Thank you for your kind words. We're thrilled to hear you enjoyed your stay and that the spacious and clean room met your expectations. It’s great to know the breakfast was rich and substantial—we aim to offer a variety that satisfies every guest and gives a strong start to the day. We're especially pleased that the warmth and hospitality of our staff stood out during your visit. Providing a welcoming and comfortable atmosphere is at the heart of what we do, and it’s wonderful to know our team helped make your stay memorable. We appreciate you choosing to stay at Comfort Suites Lombard and hope to welcome you back in the future for another great experience!
5.0分
家庭亲子
原文
翻译提供方：Google
我们喜欢轮椅使用者的便利性
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酒店回复: Hi Jose,Thank you for your wonderful feedback regarding your stay with us at Comfort Suites Lombard! We are delighted to hear that you appreciated the accessibility features we have in place for our guests with mobility needs. Our team is committed to ensuring that all our guests have a comfortable and enjoyable experience, and it’s great to know that our efforts made a positive impact during your stay. We hope to welcome you back soon for another enjoyable visit!
1.0分
其他
原文
翻译提供方：Google
蚂蚁太多了，
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酒店回复: Hi Reyna,Thank you for sharing your feedback. Your comment regarding the presence of ants has been noted and referred to our pest control team for immediate review.Guest input is important to us as we continue to monitor and maintain our property. We look forward to welcoming you back soon.
3.0分
其他
Bed was too hard. Refrigerator made noise all the time.
The breakfast was not as good has been in the past. They were out of bananas by 9:00
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酒店回复: Hello Lori,Thank you for sharing your feedback. We appreciate your comments regarding the bed comfort and refrigerator noise, as well as your experience with breakfast. Your input is valuable and will be taken into consideration as we strive to enhance our offerings. We hope you will choose to stay with us again in the future and experience the improvements firsthand.
3.0分
家庭亲子
The room was not cleaned during the stay. The behaviour of the lady at the reception was very rude and aggressive.
Terrible customer service experience
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酒店回复: Hello Mojassam,Thank you for sharing your feedback about your recent stay. We strive to provide excellent service and your comments have been noted for our team to review. Your experience regarding the cleanliness and reception staff behavior is important to us, and we will use this input to enhance our guest services in the future. We appreciate your insights and hope to welcome you back to provide a better experience.
5.0分
其他
Nice room, clean. Very helpful desk clerk. She helped with changing the length of my reservation.
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酒店回复: Hello Jerry,Thank you for your feedback! We're glad to hear you enjoyed your room and found our desk clerk helpful in adjusting your reservation. Your satisfaction is important to us, and we appreciate you taking the time to share your experience. We hope to welcome you back on your next visit.
1.0分
其他
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Water pressure was horrible, kids running up and down the hallways early in the morning. Then going in the elevators with no adults pushing all the button. Closet door would not shut in our room. The pull out bed was gross
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酒店回复: Hello Heather,Thank you for sharing your experience with us. Water pressure and noise disturbances can certainly impact your stay, and we appreciate your feedback regarding the closet door and the pull-out bed. We take all guest comments seriously, and your insights will be shared with the appropriate team. We hope to provide a more enjoyable experience in the future.
1.0分
其他
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I definitely would not recommend anyone stay at this hotel. I have massive bedbug bites all over my body!! (Nape of my neck; on my thighs; ankles and hands!) Housekeeping never came to my room! I'm still trying to make certain I didn't bring any bedbugs with me! I had to dump a suitcase full of clothes, put clothes in the cleaners, toss my comforter and throws! It was a horrible experience!!! Never going there again!!!
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酒店回复: Hello Sharon,Thank you for sharing your experience. We're sorry to hear about the discomfort you encountered during your stay. Your feedback regarding housekeeping will be addressed with our team to ensure we are meeting our guests' expectations. We take cleanliness very seriously and will continue to monitor and maintain our standards. Please rest assured that your concerns have been noted for future improvements.
酒店非常干净
本来最后一晚酒店，之前有这个品牌不错体验。但是这次非常失望，床中间塌陷，电梯坏了，前台扫雪工具也不舍得给住客用，还有早餐服务，卫生，都不理想
员工服务非常好。
房间非常宽敞干净。早餐美味又丰盛，员工热情友好。我给他们10000分。
我们喜欢轮椅使用者的便利性
蚂蚁太多了，
Bed was too hard. Refrigerator made noise all the time.
The breakfast was not as good has been in the past. They were out of bananas by 9:00
The room was not cleaned during the stay. The behaviour of the lady at the reception was very rude and aggressive.
Terrible customer service experience
Nice room, clean. Very helpful desk clerk. She helped with changing the length of my reservation.
Water pressure was horrible, kids running up and down the hallways early in the morning. Then going in the elevators with no adults pushing all the button. Closet door would not shut in our room. The pull out bed was gross
I definitely would not recommend anyone stay at this hotel. I have massive bedbug bites all over my body!! (Nape of my neck; on my thighs; ankles and hands!) Housekeeping never came to my room! I'm still trying to make certain I didn't bring any bedbugs with me! I had to dump a suitcase full of clothes, put clothes in the cleaners, toss my comforter and throws! It was a horrible experience!!! Never going there again!!!