酒店回复: Dear Ariel, Thank you for sharing your experience, and we’re sorry to hear about the inconvenience you faced during check-in. We understand how frustrating and uncomfortable that must have been when travelling with your little one. That’s not the level of care we aim to provide, and we’ll be addressing this situation directly with our team to ensure it doesn’t happen again. Your feedback is incredibly valuable, and we appreciate you bringing it to our attention. We hope you’ll give us another opportunity to offer the warm, welcoming service you and your family deserve.Sincerely, Hotel Management
酒店回复: Dear Guto, Thank you for sharing your experience. We’re truly sorry to hear that you arrived to find no one available to assist you. This falls short of the dependable service we strive to provide, and we understand how upsetting and inconvenient this must have been for you. Your comments have been shared with the appropriate team to address these concerns. We hope you’ll consider giving us another chance to offer a more reliable stay in the future.Sincerely, Hotel Management
5.0分
其他
原文
翻译提供方：Google
酒店很好，离一切都很近
4.0分
情侣出游
原文
翻译提供方：Google
非常安静²&同意
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酒店回复: Dear Erin, Thank you for sharing your experience! We're pleased to hear you found your stay peaceful and convenient at Extended Stay America. Our goal is to provide a relaxing and comfortable environment for all guests, and we're glad we could meet your expectations. We look forward to welcoming you back for another enjoyable visit.Sincerely,Hotel Management
3.0分
家庭亲子
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It was a very nice and affordable hotel, but they definitely advertise like they are better than what they are. The rooms don’t look much like the ones on the pictures. The room smelled like curry which is not a bad smell, it just smelt like curry the whole time. The breakfast is only muffins and breakfast bars. It was a very nice stay tho! Comfortable beds, spacious rooms, pretty clean rooms & friendly service!
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酒店回复: Dear Sabrina, Thank you for your thoughtful review. We are glad to hear that you enjoyed a comfortable and affordable stay, with spacious rooms and friendly service. However, we are sorry for the lingering smell that affected your comfort, and we will explore ways to improve room freshness. Thank you again for staying with us, and we hope to welcome you back soon!Sincerely, Hotel Management
4.0分
家庭亲子
The staff was very helpful and accommodating. The property shows its age a bit, but is a great place to stay for a few days. Breakfast is very underwhelming.
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酒店回复: Dear Dionne, Thank you for sharing your experience with us. We’re delighted to hear that our staff made a positive impression with their helpfulness and accommodating service. Your kind words mean a lot to the team. However, we are sorry for not meeting all your expectations. While some areas may reflect the building’s age, we’re continually working on updates to ensure comfort and quality for all our guests. We’re also sorry to hear that breakfast didn’t meet your expectations. Your feedback is valuable and will be shared with our concerned team as we explore ways to enhance the morning experience. We hope to welcome you back again soon and provide an even better experience at an Extended Stay America.Sincerely,Hotel Management
2.0分
其他
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Dirty inside and out the hotel… Room desk and tables had dried sticky coffee/soda stains…. Carpet dirty and room didnt smell clean…. Walls specially the bathrooms were dirty and had patches including bathroom door….
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酒店回复: Dear LUIS, We sincerely apologize for the cleanliness issues you experienced both inside your room and throughout the property. The concerns regarding sticky surfaces, dirty carpets, bathroom walls, and general odor are not reflective of the standards we strive to maintain. Please be assured that your comments have been shared with our housekeeping and maintenance teams for immediate corrective action. Guest comfort and satisfaction are very important to us, and your input helps us improve our services. We hope to provide a much better experience in the future.Sincerely,Hotel Management
1.0分
其他
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My room could not connect to the WiFi. They couldn’t give me another room. When I called the inter provider they told me someone had the exact problem in my exact room. I spent 300 dollars to have a room to eat in. So soooo petty like 2 days 2 nights and no WiFi. Could not do no work. Like idk I planned to get away but I just got more stressed being there. Refund would be nice but doubt it. Ima just leave 1 star reviews again and again. So bogusa
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酒店回复: Dear Tatyana, It is disappointing to read your comments about your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is unacceptable by our standards, and we will address each of your concerns. We are committed to providing every guest with a wonderful experience. Thank you again for your feedback, as this helps us to improve for future guests. Please return for another seamless and better experience whenever you are in the area.Sincerely,Hotel Management
3.0分
朋友出游
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I had several disappointing experiences during my stay. The elevator was out of service the entire time, and being on the third floor made it very inconvenient—especially with luggage and pets. On top of that, my room key stopped working multiple times, which required me to go back down to the front desk repeatedly to have it reset or retrieve a backup key from the car.
Breakfast was also underwhelming. Options were very limited, and there was no coffee available around 8:50 AM, which meant I had to wait just to get a cup.
Another issue was the pet fee. The listing stated a flat $50 per stay, but I was charged $111 for two nights with two dogs, which was not made clear upfront and felt misleading.
Overall, I wouldn’t return based on this experience.
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酒店回复: Dear Sara, Thank you for taking the time to share your experience with us. We’re sorry to hear that your stay fell short of expectations, and we appreciate your feedback. We understand how frustrating it must have been to deal with an out-of-service elevator. That’s certainly not the level of service we aim to provide, and we apologize for the inconvenience it caused. We also regret the repeated issues with your room key and the limited breakfast options. Regarding the pet fee, we sincerely apologize for the confusion. We strive to be transparent in our pricing, and we keep our guests informed through our updated website. Your feedback is incredibly valuable, and we’re taking it seriously as we work to improve our services and guest experience. We hope you’ll consider giving us another opportunity in the future.Sincerely,Hotel Management
5.0分
其他
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Friendly staff anf great price
Great staff and was super helpful providing additional pillows and toiletries. Would recommend it based on condition, location, and great price.
我不喜欢的是办理入住手续的过程，因为我们是晚上 11 点以后到的，所以那个工作人员看到我们在入口处等了 10 多分钟，那个女人看到我们在外面等着却没有开门，然后她花了 40 多分钟为我们办理入住手续。我试着问她是否有卫生间，因为我的小男孩想去卫生间，但她只是让我等着，并没有回答我。
世界上最差的服务
我不推荐任何人入住这家酒店……他们竟然两次让我露宿街头……我们刚到那里，竟然没有人接待我们……赶紧逃走吧！！！
酒店很好，离一切都很近
非常安静²&同意
It was a very nice and affordable hotel, but they definitely advertise like they are better than what they are. The rooms don’t look much like the ones on the pictures. The room smelled like curry which is not a bad smell, it just smelt like curry the whole time. The breakfast is only muffins and breakfast bars. It was a very nice stay tho! Comfortable beds, spacious rooms, pretty clean rooms & friendly service!
The staff was very helpful and accommodating. The property shows its age a bit, but is a great place to stay for a few days. Breakfast is very underwhelming.
Dirty inside and out the hotel… Room desk and tables had dried sticky coffee/soda stains…. Carpet dirty and room didnt smell clean…. Walls specially the bathrooms were dirty and had patches including bathroom door….
My room could not connect to the WiFi. They couldn’t give me another room. When I called the inter provider they told me someone had the exact problem in my exact room. I spent 300 dollars to have a room to eat in. So soooo petty like 2 days 2 nights and no WiFi. Could not do no work. Like idk I planned to get away but I just got more stressed being there. Refund would be nice but doubt it. Ima just leave 1 star reviews again and again. So bogusa
I had several disappointing experiences during my stay. The elevator was out of service the entire time, and being on the third floor made it very inconvenient—especially with luggage and pets. On top of that, my room key stopped working multiple times, which required me to go back down to the front desk repeatedly to have it reset or retrieve a backup key from the car.
Breakfast was also underwhelming. Options were very limited, and there was no coffee available around 8:50 AM, which meant I had to wait just to get a cup.
Another issue was the pet fee. The listing stated a flat $50 per stay, but I was charged $111 for two nights with two dogs, which was not made clear upfront and felt misleading.
Overall, I wouldn’t return based on this experience.
Friendly staff anf great price
Great staff and was super helpful providing additional pillows and toiletries. Would recommend it based on condition, location, and great price.