酒店回复: Dear Esdra, thank you for sharing your experience. We are truly sorry to hear about the unfortunate incident with your vehicle and understand how distressing this must have been. While we always encourage guests to exercise caution in parking and maintain safety protocols, we also continuously review our security measures and guest policies to minimize such risks. Your feedback is invaluable, and we are committed to exploring ways to enhance guest safety and peace of mind in the future. We sincerely hope you will give us another opportunity to host you.Warm regards,Customer Care Team

酒店回复: Dear guest, thank you for your thoughtful feedback—it really helps us improve. We’re glad the room met your expectations for the price. We’re actively looking into improving accessibility for all guests, and your note about the entrance and door springs is especially helpful. We’ll review the door tension and see about better signage or alternative check-in solutions for guests with mobility needs. Your insight is truly appreciated!Warm regards,Customer Care Team

酒店回复: Dear guest, thank you for sharing your feedback. We're sorry to hear about the issues with broken lamps and switches not working. That’s certainly not the experience we want to provide. We take maintenance seriously and will address these items immediately to ensure they are functioning properly. We also appreciate your comment about cleanliness and will continue to ensure all areas are thoroughly checked. Your input is valuable, and we hope to improve your experience during your next stay.Warm regards,Customer Care Team

酒店回复: Dear Melifsa, thank you for your kind words! We're thrilled to hear that our front desk team was attentive and accommodating. We always strive to provide excellent service and it's great to know they made a positive impact on your stay. We look forward to welcoming you back soon!Warm regards,Customer Care Team

酒店回复: Dear Loran, thank you for your feedback, and we’re truly sorry to hear about your experience. We take reports of pests very seriously and have already contacted professional pest control to thoroughly inspect and treat the affected areas. Your comfort and safety are top priorities, and we’re working to ensure this issue is fully resolved so future guests don’t encounter the same concern.Warm regards,Customer Care Team

酒店回复: Dear Sherie, thank you for taking the time to share your experience. We sincerely apologize for the unacceptable condition of the parking area and the impact it had on your impression of the property. Cleanliness and upkeep of all guest spaces, including outdoor areas, are top priorities, and we’re addressing this with our maintenance and housekeeping teams to ensure regular patrols and faster response to debris. We’re also reviewing staffing and service standards to better meet guest expectations. Your feedback is important, and we’re using it as a guide for immediate improvements.Warm regards,Customer Care Team