酒店回复: Dear guest, thank you for your thoughtful feedback—it really helps us improve. We’re glad the room met your expectations for the price. We’re actively looking into improving accessibility for all guests, and your note about the entrance and door springs is especially helpful. We’ll review the door tension and see about better signage or alternative check-in solutions for guests with mobility needs. Your insight is truly appreciated!Warm regards,Customer Care Team
酒店回复: Dear Luis, we sincerely apologize for the issues you encountered during your stay. It’s disappointing to hear that the cleanliness and room maintenance did not meet your expectations. This is certainly not the standard we aim for, and we will be addressing these concerns with our housekeeping team to ensure improvements are made. We appreciate you bringing these matters to our attention, as it helps us improve our services. We hope you will consider giving us another chance to provide you with a better experience in the future. Thank you for your feedback.Warm regards,Customer Care Team
3.0分
其他
原文
翻译提供方：Google
CLM 住宿
很多东西都坏了，从灯到开关都坏了。
房间还算干净。
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酒店回复: Dear guest, thank you for sharing your feedback. We're sorry to hear about the issues with broken lamps and switches not working. That’s certainly not the experience we want to provide. We take maintenance seriously and will address these items immediately to ensure they are functioning properly. We also appreciate your comment about cleanliness and will continue to ensure all areas are thoroughly checked. Your input is valuable, and we hope to improve your experience during your next stay.Warm regards,Customer Care Team
5.0分
其他
原文
翻译提供方：Google
入住体验很棒
前台服务很棒，他们乐于配合，认真倾听你的意见
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酒店回复: Dear Melifsa, thank you for your kind words! We're thrilled to hear that our front desk team was attentive and accommodating. We always strive to provide excellent service and it's great to know they made a positive impact on your stay. We look forward to welcoming you back soon!Warm regards,Customer Care Team
2.0分
商务出差
原文
翻译提供方：Google
蟑螂！！！！祈祷我没有把蟑螂带回家。
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酒店回复: Dear Loran, thank you for your feedback, and we’re truly sorry to hear about your experience. We take reports of pests very seriously and have already contacted professional pest control to thoroughly inspect and treat the affected areas. Your comfort and safety are top priorities, and we’re working to ensure this issue is fully resolved so future guests don’t encounter the same concern.Warm regards,Customer Care Team
没什么需要改进的。一家四层楼的酒店居然没有行李车。门禁常常把客人锁在外面，还得绕到大楼前面才能进去。我不明白为什么收取150美元押金是合法的，因为如果有什么东西损坏了，他们扣下押金却不用这笔钱来更换！
酒店还行，但押金太离谱了！150美元。我不明白为什么酒店可以收押金，反正他们也不会修缮或更换损坏的东西！他们只是把钱揣进自己口袋。
亟需大修，卫生状况糟糕透顶。
一切都很好
住宿体验不错，但有一些小麻烦。
总的来说，房间价格还算合理。请注意，虽然酒店设有无障碍通道，但您需要绕一圈才能在前台登记。此外，房门的弹簧很重，使用助行器或体型较小的人可能会难以打开房门。
非常满意
清洁度还不错，房间里有你需要的一切。没什么花哨的。情侣或独自旅行，并且只是为了节省旅行费用，这是非常好的。
而且距离购物很近，有一个奥特莱斯，这是完美的。
体验不好，连接手机的触点不再插上插头，房间太脏，家具上有灰尘，家具背面很脏，甚至有脏纸，而且他们没有打扫房间，他们只更换毛巾，如果他们把毛巾留在外面，最后我们留在那里。
CLM 住宿
很多东西都坏了，从灯到开关都坏了。
房间还算干净。
入住体验很棒
前台服务很棒，他们乐于配合，认真倾听你的意见
蟑螂！！！！祈祷我没有把蟑螂带回家。