They do not have free Wi-Fi and they do not clean the rooms everyday or bring towels and toilet paper
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酒店回复: Dear Mindy,We sincerely apologize for the issues you encountered during your stay. We appreciate your feedback regarding Wi-Fi access and housekeeping services. Your comments will be shared with our team so we can work on improving these areas. Thank you for bringing this to our attention, and we hope to have the opportunity to provide a better experience in the future.
1.0分
其他
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I’m 80 years old and accidentally booked the wrong Baymont. We’ve always stayed for eight years at the one in Galveston and when I booked this trip, I did not pay enough tension to see that it was Texas City after trying to contact contact them and cancel and not be charged I was rejected. We’re traveling with four couples and this is gonna go a long ways if they can’t treat an 80 old man decent then we don’t need Baymont chain. When we get home, there will be several posts explaining how we were treated on Facebook. And I will get with PayPal and we’ll get our money back.
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酒店回复: Dear Rick,We sincerely apologize for the inconvenience and confusion regarding your reservation. We understand how frustrating this situation must have been, especially while traveling with your group. Your feedback is important to us, and we will review our cancellation policies and communication procedures to ensure a better experience for all guests in the future. We hope you will consider giving us another chance to provide a more positive stay.
3.0分
其他
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Rooms were soacious and beds very comfortable.
Breakfast was lacking, very few selections.
Pool was good. Had the have management turn on heat for hot tub both days we were there. Very inconvenient.
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酒店回复: Dear Nancy,Thank you for sharing your feedback. We’re glad to hear you enjoyed our spacious rooms, comfortable beds, and the pool. We apologize for the inconvenience with the hot tub heating and for the limited breakfast selections. Your comments will be shared with our team as we work to improve these areas for future stays. We appreciate your input and hope to welcome you back for a more seamless experience.
4.0分
商务出差
Good stay for the price.
The room smelled a little but other than that, it was super clean and very comfortable.
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酒店回复: Dear Harry,Thank you for your 8/10 rating and for sharing your experience. We’re glad to hear you found your room clean, comfortable, and a good value. We also appreciate your note about the room smell and will be looking into this to ensure a fresher experience for future guests.We’re pleased you had an overall good stay and look forward to welcoming you back again soon.
4.0分
其他
Great service
Property was under renovations but they service was excellent. Breakfast was hat and delicious. Definitely will be coming back.
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酒店回复: Dear Porshia,Thank you for your wonderful feedback! We’re delighted to hear that you enjoyed our service and breakfast, even during the renovations. Your kind words mean a lot to our team. We look forward to welcoming you back soon for an even better experience once our updates are complete!
4.0分
其他
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The front desk staff were extremely helpful,and the room was very nice. But the breakfast was not something I would expect from a well known company like Wyndham: no salt or pepper; only one choice of creamer (no hazelnut, or vanilla, etc.); eggs and sausage were of poor quality.
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酒店回复: Dear Gary and Debby,Thank you for your kind words about our helpful front desk team and the comfort of your room. We appreciate your feedback regarding breakfast and will review options to improve variety and quality for future guests.
2.0分
其他
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1st time great. 2nd time bath stunk and no toilet paper. This time checked in but person at desk said room not ready and come back ariund 3. Even though check in is at 2. We sat in parking lot. They called and put us in adifferebt room. This room very little toilet paper and we had to take COLD showers re no HOT water. Completely cold.
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酒店回复: Dear Anjanette,Thank you for sharing your experience with us. We're truly sorry to hear that your recent stay did not meet the expectations set during your first visit. We sincerely apologize for the inconvenience with the check-in delay, lack of toilet paper, and the unacceptable issue with no hot water in your room.This is certainly not the experience we want any of our guests to have. Your feedback has been shared with our housekeeping and maintenance teams to ensure these concerns are addressed immediately and steps are taken to prevent them in the future.We appreciate your past support and hope you’ll consider giving us another chance to provide the level of service you experienced during your first stay.
1.0分
家庭亲子
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It was dirty, pillows had stains. The whole property smelled aweful. The beds were so uncomfortable. Originally booked 2 nights, after the first night we cancelled and they refunded us. Do not recommend
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酒店回复: Dear Brittney,Thank you for taking the time to share your experience. We’re truly sorry to hear that your stay did not meet expectations. Cleanliness and guest comfort are top priorities, and your feedback has been shared with our housekeeping and maintenance teams for immediate review. We're glad we could assist with your refund, and we apologize for the inconvenience caused. We hope you’ll consider giving us another opportunity in the future to provide a better experience.
5.0分
其他
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The room itself was absolutely wonderful, very good decorating. I don't know who did that, but they were right on. Uh, the clouds on the ceiling make it very relaxing. The fact that the windows have a total block out shade on them is perfect, and that's, it's so spacious and and comfy very clean. Very happy with our choice.
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酒店回复: Dear Carrie,Thank you so much for your kind words! We’re thrilled to hear you loved the room’s decor and found it clean, spacious, and relaxing. Our team puts a lot of thought into making each stay as comfortable as possible, so your feedback means a lot to us. We’re glad you were happy with your choice and hope to welcome you back again soon!
这是非常好的优质服务和非常友好的工作人员
They do not have free Wi-Fi and they do not clean the rooms everyday or bring towels and toilet paper
I’m 80 years old and accidentally booked the wrong Baymont. We’ve always stayed for eight years at the one in Galveston and when I booked this trip, I did not pay enough tension to see that it was Texas City after trying to contact contact them and cancel and not be charged I was rejected. We’re traveling with four couples and this is gonna go a long ways if they can’t treat an 80 old man decent then we don’t need Baymont chain. When we get home, there will be several posts explaining how we were treated on Facebook. And I will get with PayPal and we’ll get our money back.
Rooms were soacious and beds very comfortable.
Breakfast was lacking, very few selections.
Pool was good. Had the have management turn on heat for hot tub both days we were there. Very inconvenient.
Good stay for the price.
The room smelled a little but other than that, it was super clean and very comfortable.
Great service
Property was under renovations but they service was excellent. Breakfast was hat and delicious. Definitely will be coming back.
The front desk staff were extremely helpful,and the room was very nice. But the breakfast was not something I would expect from a well known company like Wyndham: no salt or pepper; only one choice of creamer (no hazelnut, or vanilla, etc.); eggs and sausage were of poor quality.
1st time great. 2nd time bath stunk and no toilet paper. This time checked in but person at desk said room not ready and come back ariund 3. Even though check in is at 2. We sat in parking lot. They called and put us in adifferebt room. This room very little toilet paper and we had to take COLD showers re no HOT water. Completely cold.
It was dirty, pillows had stains. The whole property smelled aweful. The beds were so uncomfortable. Originally booked 2 nights, after the first night we cancelled and they refunded us. Do not recommend
The room itself was absolutely wonderful, very good decorating. I don't know who did that, but they were right on. Uh, the clouds on the ceiling make it very relaxing. The fact that the windows have a total block out shade on them is perfect, and that's, it's so spacious and and comfy very clean. Very happy with our choice.