酒店回复: Thank you so much for your perfect rating and your kind comment about the cleanliness of your room. We’re delighted that you enjoyed your stay with us! Keeping our rooms spotless and welcoming is a top priority, and your recognition means a great deal to our team.
5.0分
家庭亲子
原文
翻译提供方：Google
这是非常好的优质服务和非常友好的工作人员
酒店回复: Thank you
3.0分
家庭亲子
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The Internet is very slow here, not good when working. The staff made no effort to be friendly or welcoming. The reception was chilly. Breakfast was minimal with few offerings. Pool dirty with debris floating in it.
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酒店回复: Dear Penelope,Thank you for sharing your feedback. We’re truly sorry to hear that several aspects of your stay did not meet expectations. We appreciate you bringing these issues to our attention, including the internet speed, pool cleanliness, and breakfast offerings. Your comments have been shared with our team so we can take corrective action and improve the overall guest experience. We hope you’ll consider giving us another opportunity to provide you with a more comfortable and enjoyable stay in the future.
1.0分
家庭亲子
They do not have free Wi-Fi and they do not clean the rooms everyday or bring towels and toilet paper
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酒店回复: Dear Mindy,We sincerely apologize for the issues you encountered during your stay. We appreciate your feedback regarding Wi-Fi access and housekeeping services. Your comments will be shared with our team so we can work on improving these areas. Thank you for bringing this to our attention, and we hope to have the opportunity to provide a better experience in the future.
1.0分
其他
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I’m 80 years old and accidentally booked the wrong Baymont. We’ve always stayed for eight years at the one in Galveston and when I booked this trip, I did not pay enough tension to see that it was Texas City after trying to contact contact them and cancel and not be charged I was rejected. We’re traveling with four couples and this is gonna go a long ways if they can’t treat an 80 old man decent then we don’t need Baymont chain. When we get home, there will be several posts explaining how we were treated on Facebook. And I will get with PayPal and we’ll get our money back.
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酒店回复: Dear Rick,We sincerely apologize for the inconvenience and confusion regarding your reservation. We understand how frustrating this situation must have been, especially while traveling with your group. Your feedback is important to us, and we will review our cancellation policies and communication procedures to ensure a better experience for all guests in the future. We hope you will consider giving us another chance to provide a more positive stay.
4.0分
家庭亲子
Had issue with my booking but they finally got it figured out. Room was okay, didn’t grab breakfast the morning we was leaving but it was available.
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酒店回复: Dear Tricia,Thank you for taking the time to share your feedback regarding your recent stay. We’re glad our team was able to resolve the booking issue and that you found your room satisfactory.We appreciate your comments about breakfast and hope that on your next visit, you’ll have the chance to enjoy it. Your feedback helps us continue to improve and provide a smooth, comfortable experience for all our guests.We look forward to welcoming you back soon!
3.0分
其他
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Rooms were soacious and beds very comfortable.
Breakfast was lacking, very few selections.
Pool was good. Had the have management turn on heat for hot tub both days we were there. Very inconvenient.
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酒店回复: Dear Nancy,Thank you for sharing your feedback. We’re glad to hear you enjoyed our spacious rooms, comfortable beds, and the pool. We apologize for the inconvenience with the hot tub heating and for the limited breakfast selections. Your comments will be shared with our team as we work to improve these areas for future stays. We appreciate your input and hope to welcome you back for a more seamless experience.
4.0分
商务出差
Good stay for the price.
The room smelled a little but other than that, it was super clean and very comfortable.
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酒店回复: Dear Harry,Thank you for your 8/10 rating and for sharing your experience. We’re glad to hear you found your room clean, comfortable, and a good value. We also appreciate your note about the room smell and will be looking into this to ensure a fresher experience for future guests.We’re pleased you had an overall good stay and look forward to welcoming you back again soon.
4.0分
其他
Great service
Property was under renovations but they service was excellent. Breakfast was hat and delicious. Definitely will be coming back.
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酒店回复: Dear Porshia,Thank you for your wonderful feedback! We’re delighted to hear that you enjoyed our service and breakfast, even during the renovations. Your kind words mean a lot to our team. We look forward to welcoming you back soon for an even better experience once our updates are complete!
4.0分
其他
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The front desk staff were extremely helpful,and the room was very nice. But the breakfast was not something I would expect from a well known company like Wyndham: no salt or pepper; only one choice of creamer (no hazelnut, or vanilla, etc.); eggs and sausage were of poor quality.
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酒店回复: Dear Gary and Debby,Thank you for your kind words about our helpful front desk team and the comfort of your room. We appreciate your feedback regarding breakfast and will review options to improve variety and quality for future guests.
客房清洁
这是非常好的优质服务和非常友好的工作人员
The Internet is very slow here, not good when working. The staff made no effort to be friendly or welcoming. The reception was chilly. Breakfast was minimal with few offerings. Pool dirty with debris floating in it.
They do not have free Wi-Fi and they do not clean the rooms everyday or bring towels and toilet paper
I’m 80 years old and accidentally booked the wrong Baymont. We’ve always stayed for eight years at the one in Galveston and when I booked this trip, I did not pay enough tension to see that it was Texas City after trying to contact contact them and cancel and not be charged I was rejected. We’re traveling with four couples and this is gonna go a long ways if they can’t treat an 80 old man decent then we don’t need Baymont chain. When we get home, there will be several posts explaining how we were treated on Facebook. And I will get with PayPal and we’ll get our money back.
Had issue with my booking but they finally got it figured out. Room was okay, didn’t grab breakfast the morning we was leaving but it was available.
Rooms were soacious and beds very comfortable.
Breakfast was lacking, very few selections.
Pool was good. Had the have management turn on heat for hot tub both days we were there. Very inconvenient.
Good stay for the price.
The room smelled a little but other than that, it was super clean and very comfortable.
Great service
Property was under renovations but they service was excellent. Breakfast was hat and delicious. Definitely will be coming back.
The front desk staff were extremely helpful,and the room was very nice. But the breakfast was not something I would expect from a well known company like Wyndham: no salt or pepper; only one choice of creamer (no hazelnut, or vanilla, etc.); eggs and sausage were of poor quality.