酒店回复: Gracias por sus comentarios positivos; espero que se hospede con nosotros nuevamente pronto
5.0分
其他
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The clean room stood out — everything was tidy and comfortable. The staff stood out. Everyone was friendly and easy to deal with.
The room cleanliness and the helpful staff both made the stay great. The amenities were convenient and everything worked smoothly.
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酒店回复: Thank you so much for the perfect score and for sharing such thoughtful feedback. We’re delighted to hear that the cleanliness of your room, the comfort of your stay, and the friendliness of our staff all stood out to you. Our team works hard to ensure everything is tidy, functional, and welcoming, so it’s wonderful to know those efforts made a difference.We truly appreciate you choosing to stay with us and taking the time to highlight what you enjoyed. We hope to have the pleasure of welcoming you back again soon.Warm regards,Colin NickellGeneral ManagerSuper 8 Kingston, NY
2.0分
商务出差
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Room carpet appeared dirty. Dresser and Table edges were very worn showing compressed board interior. Nightstand lamps were not working because they were not plugged in. I found the outlet behind the head of the bed. There was no cover and the outlet was not fully secured. The shower went from hot to cold to hot; not comfortable.
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酒店回复: am very sorry to hear that thank you for fed back have great day be safe
1.0分
家庭亲子
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There water wasn’t hot it took forever just to get warm water. Our room was never cleaned and our beds weren’t made garbage wasn’t emptied we had to go to the front desk ourselves for new towels. The tv couldn’t keep a signal for more than five minutes at a time. It was horrible.
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酒店回复: Thank you for bringing these issues to our attention. I’m very sorry to hear about your experience, as what you’ve described is not acceptable and does not reflect the standards we aim to provide.A lack of hot water, missed housekeeping service, and unreliable television service are all serious concerns. You should not have had to come to the front desk for basic amenities such as clean towels, and I sincerely apologize for that inconvenience and frustration. Your feedback has been shared directly with our maintenance and housekeeping teams so these matters can be addressed and corrected.We appreciate you taking the time to detail your experience, and we regret that your stay was so disappointing. Guest feedback like yours is taken seriously and helps us identify where immediate improvements are needed.Sincerely,Colin NickellGeneral ManagerSuper 8 Kingston, NY
1.0分
其他
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Smelled terrible of mold and cigarettes and every inch was dirty. Even the walls and ceilings were filthy. The staff complained about being understaffed and “nobody wanting to work.” Absolutely disgusting.
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酒店回复: Thank you for bringing these concerns to our attention. I’m very sorry to hear about the condition of your room and the issues you experienced. We are currently under new management and actively working to improve cleanliness standards, address maintenance concerns, and ensure our team provides a professional experience for all guests. Your feedback is greatly appreciated and will help guide our improvements.
1.0分
其他
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The front desk staff were cordial and friendly, however the hotel room and its surroundings were quite an abomination. The room was filthy and smelly and unkept. There were problems with almost every aspect of the room’s condition. The bed was very uncomfortable, all of the furniture, walls carpets were stained and chipped. The shower had no real functional head and the tub mat was old and slippery. It was not a pleasant experience. This hotel needs to be checked for quality control and safety.
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酒店回复: Thank you for sharing your feedback. I’m very sorry to hear about the condition of your room and the issues you encountered. We are now under new management and are actively updating our standards, policies, and maintenance practices to prevent experiences like this moving forward. Your comments are truly appreciated and will help guide our improvements. Please feel free to reach out to the hotel directly and ask to speak with Colin if you’d like to discuss your stay further.
4.0分
商务出差
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It was just a quick business trip... I really only slept there. The room was clean and the bed was comfortable. I don't really eat breakfast, so that wasn't important to me.
1.0分
家庭亲子
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BED BUGS. The room was dirty and when I alerted the night clerk, they told me only a manager could refund the stay. Whenever I called they were evasive and told me different hours that a manager would be on hand.
1.0分
其他
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The room was extremely dirty. There were mice, frequently enough that I could have a video of it (would add it here if it was an option). There were cigarettes holes in the sheet, objects on the floor (a candy and a beer cap). Hotel staff told me I would be fully reimbursed and sent a bill of 0$ to my email. This was sent to ******* who then told me I'd be reimbursed only for the days I didn't stay there. 0 star Super 8 and 0 star *******
不用过高要求，作为快捷酒店已经不错了。隔音较差，晚上楼上随便走动一下楼下听到的动静很大。自驾的话停车场大，非常方便。
洁净室
The clean room stood out — everything was tidy and comfortable. The staff stood out. Everyone was friendly and easy to deal with.
The room cleanliness and the helpful staff both made the stay great. The amenities were convenient and everything worked smoothly.
Room carpet appeared dirty. Dresser and Table edges were very worn showing compressed board interior. Nightstand lamps were not working because they were not plugged in. I found the outlet behind the head of the bed. There was no cover and the outlet was not fully secured. The shower went from hot to cold to hot; not comfortable.
There water wasn’t hot it took forever just to get warm water. Our room was never cleaned and our beds weren’t made garbage wasn’t emptied we had to go to the front desk ourselves for new towels. The tv couldn’t keep a signal for more than five minutes at a time. It was horrible.
Smelled terrible of mold and cigarettes and every inch was dirty. Even the walls and ceilings were filthy. The staff complained about being understaffed and “nobody wanting to work.” Absolutely disgusting.
The front desk staff were cordial and friendly, however the hotel room and its surroundings were quite an abomination. The room was filthy and smelly and unkept. There were problems with almost every aspect of the room’s condition. The bed was very uncomfortable, all of the furniture, walls carpets were stained and chipped. The shower had no real functional head and the tub mat was old and slippery. It was not a pleasant experience. This hotel needs to be checked for quality control and safety.
It was just a quick business trip... I really only slept there. The room was clean and the bed was comfortable. I don't really eat breakfast, so that wasn't important to me.
BED BUGS. The room was dirty and when I alerted the night clerk, they told me only a manager could refund the stay. Whenever I called they were evasive and told me different hours that a manager would be on hand.
The room was extremely dirty. There were mice, frequently enough that I could have a video of it (would add it here if it was an option). There were cigarettes holes in the sheet, objects on the floor (a candy and a beer cap). Hotel staff told me I would be fully reimbursed and sent a bill of 0$ to my email. This was sent to ******* who then told me I'd be reimbursed only for the days I didn't stay there. 0 star Super 8 and 0 star *******