酒店回复: Dear Guest,Thank you for your feedback. We’re sorry to hear that the bed, pillow, and air conditioning impacted your comfort during your stay. Your comments are important, and we’ll share them with our team to see how we can improve the sleeping experience for our guests. We appreciate you bringing this to our attention and hope to provide a better stay in the future.Sincerely, Hotel Manager
1.0分
家庭亲子
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Liked restaurant. Everything else poor. Balcony door no handle to get back in. Spider webs all over ceiling. No wifi. Locked door to room hard time to unlock. Bugs yes bugs. One in bathroom but when one was on bed thank god was last night. Tv wouldnt work 1st night 2nd night we had to call 2x before someone would come up.We reported everything before we went out for day and NOONE came up to fix anything. Never never again stay away room 223
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酒店回复: Dear Guest,We appreciate you staying with us and are glad that you enjoyed the restaurant. We also note your detailed feedback regarding the room condition, maintenance issues, bugs, and service response. Your input is very valuable and will help us review and improve our housekeeping, maintenance, and guest services to ensure a better experience for future visitors.Sincerely,Hotel Manager
1.0分
其他
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The property had abandoned vehicles in the parking lot, the lobby smelled like cigarette smoke, the room was dirty smoke oder in the leaning. Management issed me a refund then charged my credit card twice. ******* gave me the run around had to let the credit card company handle it . Please request current pictures of the facility before booking, the photos of the room was very misleading.
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酒店回复: Dear Kevin,We appreciate you taking the time to share your feedback. While we are concerned to hear about the issues you experienced with the condition of the property, cleanliness, and odor, your comments are taken very seriously. Ensuring a clean and welcoming environment for our guests is a top priority, and we will review these areas to make necessary improvements. Your feedback is valuable in helping us enhance the guest experience, and we hope future visits will better reflect our standards.Sincerely,Hotel Manager
1.0分
家庭亲子
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This hotel was NOT at all as advertised in the pictures. The entire hotel, sheets, and room smelled of cigarette smoke despite being a non-smoking hotel with signs EVERYWHERE. The sink shot out everywhere and soaked the bathroom. The entire room was dirty in places. And the staff at the front desk had no idea what they were doing. Terrible.
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酒店回复: Dear Guest,We’re very sorry to hear about your experience. The issues you described with cleanliness, smoke, and front desk service are unacceptable and not the standard we aim to provide. Your feedback will be shared with our management team so we can take immediate action to address these concerns and improve the guest experience.Sincerely, Hotel Manager
5.0分
家庭亲子
Hotel staff was welcoming and very nice. Room was clean, free wifi worked, parking convient. Close to the beach would stay again
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酒店回复: Dear Guest,Thank you for your kind words! We’re glad you enjoyed our staff, clean rooms, and convenient location. We look forward to welcoming you back near the beach!Sincerely, Hotel Manager
2.0分
其他
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Typical formerly corporate owned motel sold to immigrant owners who then run it with minimal maintenance. Safety doors taped open because the locks don't work, amateur paint jobs done without first masking it off, and even spraying wall texture over electrical outlets. Wyndham should be ashamed to put their name on this motel. Plus one star for no bedbugs, thankfully.
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酒店回复: Dear Guest,We’re very sorry to hear about your disappointing experience. The issues you described with safety, maintenance, and overall upkeep are not acceptable, and we regret that your stay did not meet expectations. Your feedback will be shared with our management team so we can address these concerns and improve the quality of our property.Sincerely, Hotel Manager
1.0分
情侣出游
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This place should be considered a homeless shelter instead of hotel. The pictures online look NOTHING like the hotel. It's a trap! They don't refund you becuase they know you'll have no choice but to stay. Filthy, trash outside, cigarette butts and needles. GROSS!!
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酒店回复: Dear John,We appreciate you taking the time to share your experience. While we are glad you chose to stay with us, we understand that the cleanliness and overall condition of the property did not meet your expectations. Your comments about the exterior cleanliness and overall presentation are concerning and will be reviewed immediately with our maintenance and housekeeping teams. We value your feedback as it helps us identify areas that need attention and improvement to provide a safer and more pleasant environment for our guests.Sincerely,Hotel Manager
房间不错，前台服务也很好早餐稍差
我很抱歉，但这家酒店一直在占用我的信用卡预授权额度。我退房那天早上，前台工作人员告诉我她已经立即解除了预授权，但现在已经过了10天，我的钱还没有回到我的卡上。他们告诉我，是我的银行还没有解除预授权，但这不是真的。我已经和我的银行谈过好几次了，他们没有看到有任何解除预授权的记录。我本应该收到一封解除预授权的邮件证明，但我也没有收到。我今天早上打给他们行政办公室的电话将记录在案。我非常非常失望。
本可以更好！
床很硬，枕头也不好，更糟糕的是，空调离床很近，冷风吹到头上，床单也盖不住，我们睡得非常不好
Liked restaurant. Everything else poor. Balcony door no handle to get back in. Spider webs all over ceiling. No wifi. Locked door to room hard time to unlock. Bugs yes bugs. One in bathroom but when one was on bed thank god was last night. Tv wouldnt work 1st night 2nd night we had to call 2x before someone would come up.We reported everything before we went out for day and NOONE came up to fix anything. Never never again stay away room 223
The property had abandoned vehicles in the parking lot, the lobby smelled like cigarette smoke, the room was dirty smoke oder in the leaning. Management issed me a refund then charged my credit card twice. ******* gave me the run around had to let the credit card company handle it . Please request current pictures of the facility before booking, the photos of the room was very misleading.
This hotel was NOT at all as advertised in the pictures. The entire hotel, sheets, and room smelled of cigarette smoke despite being a non-smoking hotel with signs EVERYWHERE. The sink shot out everywhere and soaked the bathroom. The entire room was dirty in places. And the staff at the front desk had no idea what they were doing. Terrible.
Hotel staff was welcoming and very nice. Room was clean, free wifi worked, parking convient. Close to the beach would stay again
Typical formerly corporate owned motel sold to immigrant owners who then run it with minimal maintenance. Safety doors taped open because the locks don't work, amateur paint jobs done without first masking it off, and even spraying wall texture over electrical outlets. Wyndham should be ashamed to put their name on this motel. Plus one star for no bedbugs, thankfully.
This place should be considered a homeless shelter instead of hotel. The pictures online look NOTHING like the hotel. It's a trap! They don't refund you becuase they know you'll have no choice but to stay. Filthy, trash outside, cigarette butts and needles. GROSS!!