酒店回复: Dear Guest,Thank you for your feedback. We’re sorry to hear that the bed, pillow, and air conditioning impacted your comfort during your stay. Your comments are important, and we’ll share them with our team to see how we can improve the sleeping experience for our guests. We appreciate you bringing this to our attention and hope to provide a better stay in the future.Sincerely, Hotel Manager
2.0分
其他
Hotel isn’t at all what’s depicted on their site. I ended up losing my money once I checked in and saw the condition m
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酒店回复: Dear Guest,Thank you for sharing your experience. We’re truly sorry to hear that the hotel did not meet your expectations and that you felt misled by the online presentation. This is certainly not the impression we want any guest to have. Your feedback is important, and we will be addressing this with the appropriate team to ensure better accuracy and transparency. We sincerely apologize for the inconvenience and disappointment caused.Sincerely, Hotel Manager
5.0分
家庭亲子
Checked in and got a free upgrade to a river view. very thankful for my experience there. if I am ever back in the area I will for sure be back.
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酒店回复: Dear Guest,Thank you for sharing your experience! We're glad you enjoyed the complimentary river-view upgrade and had a great stay. We’d be happy to welcome you back anytime you’re in the area again.Sincerely, Hotel Manager
4.0分
其他
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Tv didnt work, balcony door was missing the outside handle and trying to close was very hard and the screws that were showing were sharp. There were no blankets available in the room. The pillows were ok.
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酒店回复: Dear Jennifer,We appreciate you sharing your feedback and are glad you found parts of your stay comfortable. We understand your concerns regarding the TV, balcony door, exposed screws, and lack of blankets, and we are reviewing these issues with our maintenance and housekeeping teams to ensure they are addressed promptly. Your comments help us improve the overall guest experience and maintain a safe and comfortable environment.Sincerely,Hotel Manager
2.0分
其他
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The staff support lacking with there deposit i still hwbe a pending charge on my account since 10/31/25 when i called they said they released it and said they was going to email me yne details never did called again the receptionist told me the manager was gonna call me never did still waiting
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酒店回复: Dear Guest,We appreciate you sharing your feedback and are sorry for the frustration caused by the pending charge on your account. We understand how important timely communication and resolution are, and we are reviewing this matter to ensure it is addressed promptly. Your comments help us improve our processes and provide better support for all guests.Sincerely, Hotel Manager
2.0分
其他
Room was clean but it stunk tried leaving but I would have gotten charged so had to step out and get air fresheners. Made me uncomfortable the whole stay
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酒店回复: Dear Guest,We’re sorry to hear about the odor issue and that your stay was uncomfortable. This is not the experience we want for our guests. We’ll address this with our housekeeping team to ensure it doesn’t happen again. Thank you for bringing it to our attention.Sincerely, Hotel Manager
4.0分
其他
Room was clean and odor free. Nothing fancy or special, just a basic room for the night.
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酒店回复: Dear Guest,Thank you for your feedback! We’re glad the room was clean and comfortable for your stay. We appreciate your comments and hope to welcome you back.Sincerely, Hotel Manager
1.0分
家庭亲子
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Liked restaurant. Everything else poor. Balcony door no handle to get back in. Spider webs all over ceiling. No wifi. Locked door to room hard time to unlock. Bugs yes bugs. One in bathroom but when one was on bed thank god was last night. Tv wouldnt work 1st night 2nd night we had to call 2x before someone would come up.We reported everything before we went out for day and NOONE came up to fix anything. Never never again stay away room 223
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酒店回复: Dear Guest,We appreciate you staying with us and are glad that you enjoyed the restaurant. We also note your detailed feedback regarding the room condition, maintenance issues, bugs, and service response. Your input is very valuable and will help us review and improve our housekeeping, maintenance, and guest services to ensure a better experience for future visitors.Sincerely,Hotel Manager
房间不错，前台服务也很好早餐稍差
我很抱歉，但这家酒店一直在占用我的信用卡预授权额度。我退房那天早上，前台工作人员告诉我她已经立即解除了预授权，但现在已经过了10天，我的钱还没有回到我的卡上。他们告诉我，是我的银行还没有解除预授权，但这不是真的。我已经和我的银行谈过好几次了，他们没有看到有任何解除预授权的记录。我本应该收到一封解除预授权的邮件证明，但我也没有收到。我今天早上打给他们行政办公室的电话将记录在案。我非常非常失望。
床很硬，枕头也不好，更糟糕的是，空调离床很近，冷风吹到头上，床单也盖不住，我们睡得非常不好
Hotel isn’t at all what’s depicted on their site. I ended up losing my money once I checked in and saw the condition m
Checked in and got a free upgrade to a river view. very thankful for my experience there. if I am ever back in the area I will for sure be back.
Tv didnt work, balcony door was missing the outside handle and trying to close was very hard and the screws that were showing were sharp. There were no blankets available in the room. The pillows were ok.
The staff support lacking with there deposit i still hwbe a pending charge on my account since 10/31/25 when i called they said they released it and said they was going to email me yne details never did called again the receptionist told me the manager was gonna call me never did still waiting
Room was clean but it stunk tried leaving but I would have gotten charged so had to step out and get air fresheners. Made me uncomfortable the whole stay
Room was clean and odor free. Nothing fancy or special, just a basic room for the night.
Liked restaurant. Everything else poor. Balcony door no handle to get back in. Spider webs all over ceiling. No wifi. Locked door to room hard time to unlock. Bugs yes bugs. One in bathroom but when one was on bed thank god was last night. Tv wouldnt work 1st night 2nd night we had to call 2x before someone would come up.We reported everything before we went out for day and NOONE came up to fix anything. Never never again stay away room 223