酒店回复: Dear Fabien, Thank you for your feedback. We sincerely apologize for the inconvenience you experienced during your stay, particularly regarding the lack of towels and toiletries, as well as the limited breakfast options. This is not the standard we strive to maintain, and we understand your frustration. Your comments are invaluable in helping us address these issues with our team to ensure a more comfortable experience for our guests in the future. We genuinely appreciate your insights and hope you might consider giving us another opportunity to provide you with a better stay next time.Sincerely,Hotel Management
5.0分
其他
原文
翻译提供方：Google
这个地方非常好而且干净，
很棒的地方。
不过前台办理入住的服务
这个男人非常好斗，脾气暴躁，这是这个地方唯一的缺点
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酒店回复: Dear Diego, Thank you for your feedback! We are glad you found Extended Stay America clean and excellent overall. We appreciate your comments regarding the check-in experience and will address this with our team. Your satisfaction is important to us, and we hope to provide an even better experience during your next visit!Sincerely,Hotel Management
1.0分
商务出差
原文
翻译提供方：Google
我们住了 4 晚。我们要求他们每天早上打扫我的房间。
但他们没有这样做。我们必须去前台换毛巾。
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酒店回复: Dear MICHIKO, We apologize for the inconvenience you experienced during your stay. Although we provide housekeeping service once a week, this can always be availed upon request at a nominal fee. Your feedback regarding the lack of daily room cleaning is concerning, and we will address this issue with our housekeeping team to ensure that our guests receive the level of service they expect. We regret any inconvenience caused by the need to request fresh towels, and we will work to improve our communication and service standards. Your satisfaction is important to us, and we appreciate your understanding. If there is anything else we can assist you with, please don't hesitate to reach out to our front desk staff. Thank you for bringing this to our attention.Sincerely,Hotel Management
5.0分
其他
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This isn't the most convenient location. It took me a couple of days to feel comfortable coming and going. The area surrounding the property was very commercial, and freeway access is limited. The hallways required a good vacuuming, as did the floor in my room. The staff was the best, especially Jackson, who checked me in and remembered my name. I found it most convenient to take Uber.
2.0分
其他
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Dirty rooms and poor customer service
First arrived to check-in, desk personnel was nice, we checked in and was directed how to get to room. We got to room just to enter a dirty room, room attendants did not clean. Beds were not made. Towels all on the floor in room and bathroom. We went downstairs and told desk clerk clerk she immediately switched us to a new room apologetic. Next room was clean. However we needed a roll away bed and they wanted to charge us $30. I told them to just take it out of the inconvenience of first room not meeting hotel and our standards. Hotel attendant said they couldn’t do it. Even to accommodate our bad experience? They said no new owners won’t allow it. I said this won’t be a good review then. She didn’t like that.
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酒店回复: Dear Ruben,We’re glad the front desk team responded quickly and provided a new room after the first room was not prepared. However, we’re sorry the initial condition of the room and the handling of your request afterward left you disappointed. Your feedback will be shared with the relevant team so they can review how situations like this are handled going forward. We appreciate you bringing it to our attention. We continually strive to deliver service that goes above and beyond, and we hope you will consider a return visit so we can provide you with the exceptional hospitality you deserve.Sincerely,Hotel Management
1.0分
商务出差
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Bad Experience
At check in I was not greeted. He only asked for my ID. When I got to the room I wanted to call because he did not give the WiFi password or tell me what time breakfast was or anything. When I called and asked what time it opened for breakfast he said 7am and then hung up immediately. I had to call back and ask him how long it was and he answered and then hung up. I finally decided to go to the office because i wanted more blankets and pillows and when I got there and told him that he keeps hanging up way to fast, he said well if your on your way here then you can ask. The beds were rock hard and all the pillows were so lumpy that I felt like I could have slept better on the ground. The place was older and not too bad of a set up but I don’t think we would ever recommend this place to anyone. The continental breakfast was ok, not horrible but there was no juice options at all.
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酒店回复: Dear Felicia,Thank you for sharing your experience. We sincerely apologize for the lack of courtesy at check-in and the poor communication you encountered throughout your stay. Your experience does not reflect the level of service we aim to provide, and we’re truly sorry for the discomfort and frustration it caused. While we recognize some aspects of the property need improvement, we are actively working to enhance our service and facilities. Your feedback is important and will be shared with the team to help prevent similar situations in the future. We appreciate you giving us a try and hope you might consider staying with us again so we can provide a more welcoming and comfortable visit.Sincerely,Hotel Management
5.0分
情侣出游
The staff was friendly, courteous and genuinely concerned about my satisfaction.
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酒店回复: Dear John,Thank you for taking time to leave such wonderful feedback about Extended Stay America. We’re delighted to know our team made such a positive impression during your stay. Having staff who are attentive, courteous, and genuinely committed to guest satisfaction is something we take great pride in and your kind words reaffirm the efforts our team puts into making every stay a pleasant one. We appreciate the opportunity to host you and hope to continue providing the same thoughtful service on future visits.Sincerely,Hotel Management
1.0分
商务出差
One of the worst places I’ve ever stayed at cockroaches in the room eight to $10,000 worth of tools stolen out of my truck never again
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酒店回复: Dear Daniel,We are genuinely sorry for the distressing experience you encountered during your stay. We understand how serious and upsetting both the pest issue and the loss of your property must have been. While certain circumstances are beyond our direct control, we regret that we fell short of providing a secure and comfortable environment. Your feedback is being taken seriously as we work to enhance our safety measures and overall guest experience. We hope you’ll consider giving us another chance in the future to make things right.Sincerely,Hotel Management
1.0分
家庭亲子
We did not stay even the 1st night at this property! The room was filthy! The shower was so dirty, i was disgusted.
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酒店回复: Dear Gregory,Thank you for bringing this matter to our attention. We’re truly sorry to hear that your arrival experience was so disappointing. We remain committed to maintaining a high standard of cleanliness, and your feedback will be reviewed closely with the appropriate teams to help prevent similar situations. We understand how important it is to feel comfortable and at ease, and we regret that we fell short of our goal. Your comments are valued and will guide our ongoing improvement efforts. We look forward to welcoming you back for a much-improved stay in the future.Sincerely,Hotel Management
这家酒店所谓的“早餐”根本不配叫早餐……简直糟糕透顶。
前台员工很懒散……而且门卡根本没用，我们几乎每天都得去重新激活！
没有毛巾、沐浴露或洗发水。被迫在接待处乞讨。
标明“含早餐”，但不含早餐：早上 6:30 至 9:00 入口处有咖啡或热水饮水机和几袋麦片。
请删除该主机
这个地方非常好而且干净，
很棒的地方。
不过前台办理入住的服务
这个男人非常好斗，脾气暴躁，这是这个地方唯一的缺点
我们住了 4 晚。我们要求他们每天早上打扫我的房间。
但他们没有这样做。我们必须去前台换毛巾。
This isn't the most convenient location. It took me a couple of days to feel comfortable coming and going. The area surrounding the property was very commercial, and freeway access is limited. The hallways required a good vacuuming, as did the floor in my room. The staff was the best, especially Jackson, who checked me in and remembered my name. I found it most convenient to take Uber.
Dirty rooms and poor customer service
First arrived to check-in, desk personnel was nice, we checked in and was directed how to get to room. We got to room just to enter a dirty room, room attendants did not clean. Beds were not made. Towels all on the floor in room and bathroom. We went downstairs and told desk clerk clerk she immediately switched us to a new room apologetic. Next room was clean. However we needed a roll away bed and they wanted to charge us $30. I told them to just take it out of the inconvenience of first room not meeting hotel and our standards. Hotel attendant said they couldn’t do it. Even to accommodate our bad experience? They said no new owners won’t allow it. I said this won’t be a good review then. She didn’t like that.
Bad Experience
At check in I was not greeted. He only asked for my ID. When I got to the room I wanted to call because he did not give the WiFi password or tell me what time breakfast was or anything. When I called and asked what time it opened for breakfast he said 7am and then hung up immediately. I had to call back and ask him how long it was and he answered and then hung up. I finally decided to go to the office because i wanted more blankets and pillows and when I got there and told him that he keeps hanging up way to fast, he said well if your on your way here then you can ask. The beds were rock hard and all the pillows were so lumpy that I felt like I could have slept better on the ground. The place was older and not too bad of a set up but I don’t think we would ever recommend this place to anyone. The continental breakfast was ok, not horrible but there was no juice options at all.
The staff was friendly, courteous and genuinely concerned about my satisfaction.
One of the worst places I’ve ever stayed at cockroaches in the room eight to $10,000 worth of tools stolen out of my truck never again
We did not stay even the 1st night at this property! The room was filthy! The shower was so dirty, i was disgusted.