酒店回复: Dear Guest, We sincerely apologize for the condition of your room and the overall experience you encountered. What you described is far below the standards we aim to provide, and it’s unacceptable that the room was not properly cleaned or maintained before your arrival. Your feedback has been shared with the appropriate teams so that these issues are addressed thoroughly. Thank you for bringing this to our attention.Sincerely,Hotel Management
酒店回复: Dear Guest, We sincerely regret to hear about your experience and are truly sorry that your stay did not align with your expectations. We apologize for the lack of attentiveness at check-in and the condition of your room. Thank you for bringing these issues to our attention. We will take immediate action to address these issues and enhance the quality of our guests’ experiences.Sincerely,Hotel Management
酒店回复: Dear Guest, Thank you for taking the time to share your experience. We’re glad to hear that our front desk staff provided friendly service, though we regret that the room arrangement and cleanliness did not meet your expectations. Your feedback about the miscommunication with the third-party booking and the condition of the room is important and will be reviewed internally to help improve accuracy and housekeeping standards. We understand how frustrating this must have been, especially when traveling with family, and we truly appreciate you bringing it to our attention. Our commitment is to ensure a positive experience, and we hope you allow us to provide excellent service on your future travels.Sincerely,Hotel Management
酒店回复: Dear Guest, Thank you for your feedback. We sincerely regret the disappointment you experienced with your reservation. Please know that we are committed to addressing guest concerns and continuously improving the quality of our service.Sincerely,Hotel Management
5.0分
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该物业位置便利，靠近购物场所，步行即可到达餐饮场所
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酒店回复: Dear Guest, We would like to express our gratitude for your outstanding review of Extended Stay America. We are pleased that our hotel’s location perfectly accommodated your preferences during your recent visit. Your patronage is greatly valued, and we eagerly anticipate the opportunity to welcome you back whenever your future travels lead you to our city.Sincerely,Hotel Management
1.0分
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我永远不会再和 Extended Stay 做生意
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酒店回复: Dear Guest, We’re truly sorry to hear about your experience. It’s disappointing to know that we did not meet expectations. Your feedback is important to us and will be reviewed with our team to ensure we’re doing everything possible to improve the overall guest experience.Sincerely,Hotel Management
感谢酒店提供了一个宁静的住宿体验！
他们号称提供免费早餐。但除非你喜欢廉价松饼、零食棒和热水冲泡的燕麦片，否则你根本不会把它叫做早餐……咖啡也很一般。爱彼迎在宣传一些社区时，经常会名不副实。我甚至觉得他们不能把这个叫做欧陆式早餐并蒙混过关。总之，太糟糕了。
我们下午 3 点左右入住，被告知我们不在他们的系统内，但她还是设法让我们进了房间。- 337。地毯上有很多污渍 - 咖啡、鞋印、白点，桌子旁边的一部分洒了大量红色苏打水！厨房里的水龙头漏水，无论你怎么拧紧 - 都没有反应。床单闻起来很难闻，好像有人刚睡在上面！最糟糕的是浴室 - 水槽很脏，也有污渍。浴缸是最糟糕的 - 到处都是黑色污渍！！不仅仅是一个污渍，而是散布在浴缸的各处。我们待了足足 1 个小时，然后出去。我们退房 - 把钥匙交给前台，那里的女士道了歉 - 我们不必告诉她我们为什么要尽快离开。她马上就知道房间有多脏多恶心！
我入住的时候，接待小姐看起来很忙，态度也不热情。我对此很能容忍，毕竟今天心情不好什么的都行。不过，她很快就给了我钥匙，然后就转身去了后面的房间。我不得不拦住她，问她我的房间在哪里，有没有无线网络，早餐在哪里。
然后，酒店有无烟区和房间。但房间里弥漫着一股烟味。第一晚我根本睡不着。所以，第一晚过后，我就退房了，又找了另一家酒店。
我们通过 ******* 预订了一套两室套房。我到了之后，他们问你是否预订了两间房，我说没有。他们说，哦，如果你通过 ******* 预订，并且预订了一间有两张床的房间，而我们没有，我们会给你两间房。这对我来说不行，因为我和女儿在一起。他们还告诉我，房间里有一张带床的沙发，他们可以给我拿毯子和枕头。当我们进入房间时，里面只有一把椅子和一张床，没有折叠沙发。浴室水槽的台面上有某种粘性物质，我不得不把它擦掉。唯一的好事是前台的人真的很好。非常失望，不值我付的钱。
适合短暂过夜，环境不错
前台女士非常友好，办事效率高。房间很干净，酒店外部也很干净。浴室水槽排水不畅，但我们只住了一晚，所以就用了厨房水槽。
我对这次预订非常失望。我到达后被告知我的预订被取消了。我没有收到任何关于此事的消息。
该物业位置便利，靠近购物场所，步行即可到达餐饮场所
我永远不会再和 Extended Stay 做生意
一切都很棒，我喜欢那家酒店。