酒店回复: Dear Yoji,Thank you for sharing your feedback. We're truly sorry to hear that your experience did not meet your expectations. Providing clean, comfortable rooms and friendly service is very important to us.Please know that your comments have been shared with our team so we can address these issues and make improvements. We value your input and hope you’ll consider giving us another opportunity to provide you with a better experience in the future.
5.0分
其他
Thank you so much to my friend hospitality AP beautiful hotel I had a wonderful time really do not hesitate to park newly remodeled.
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酒店回复: Thank you so much for your kind words! We’re delighted to hear that you enjoyed your stay and appreciated our newly remodeled property. It’s wonderful to know you had a great time and felt welcomed.We truly appreciate your recommendation and hope to have the pleasure of hosting you again soon at Country Inn & Suites!
4.0分
其他
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The Hotel was great. Had an issue with the TV and the pillows were horrible. Also cleaning staff was loud in the morning. Other then that we didnt have any issues.
4.0分
商务出差
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Good stuff: The entrance for the parking lot is on a cul-de-sac, so you're not on a busy road. Very convenient to Highway 169. Clean place mostly, friendly staff.
Bad stuff: Hotel is currently under renovation so it was a little noisy during the day. My room's renovation was not exactly complete (needed some paint). I could not get the bathtub faucet to turn off unless I cranked on it to the point that I thought I might break it. All the carpets could use a good deep cleaning.
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酒店回复: Dear LauerThank you for taking the time to share your detailed feedback. We’re pleased to hear that you found our location convenient, our staff friendly, and your stay mostly comfortable.We sincerely apologize for the inconvenience caused by the ongoing renovations and maintenance issues in your room. Our team is working diligently to complete the upgrades as quickly and quietly as possible to enhance the guest experience. Your comments about the bathtub faucet and carpets have been shared with our maintenance and housekeeping departments for immediate attention.We truly appreciate your patience and understanding during this transition period, and we hope you’ll consider staying with us again so you can enjoy the fully refreshed accommodations.
3.0分
家庭亲子
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Room was old and dirty. Booked a room with whirlpool in it. The whirlpool did not work in the first room.They had to move us to a different room. The overall cleanliness of the room was not good. Bathtub and shower were filthy. Floors where tile was all sticky.
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酒店回复: Dear ShielaThank you for taking the time to share your experience. I’m truly sorry to hear about the issues you encountered during your stay, particularly with the whirlpool and the cleanliness of your room. This is certainly not the level of quality or comfort we aim to provide.Please know that your comments have been shared with our housekeeping and maintenance teams so we can address these concerns immediately and ensure they are not repeated. We appreciate your patience and understanding as we work to improve our facilities and service standards.We hope you’ll consider giving us another opportunity to provide you with the clean, comfortable stay you expected and deserve.
5.0分
朋友出游
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Breakfast was very good, staff very friendly, excellent service hot tub and pool was great it was a lot of fun I enjoyed my stay there definitely will be back when I go traveling again
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酒店回复: Dear JoyThank you so much for your kind words! We’re delighted to hear you enjoyed our breakfast, pool, and hot tub, and that our staff helped make your stay a great one. It means a lot to know you had fun and plan to visit us again. We look forward to welcoming you back on your next trip!
5.0分
其他
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The property is currently being renovated. So, there is normal renovation hurdles. The renovations are needed as carpets in common areas need to be replaced. Rooms are okay.
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酒店回复: Dear HallThank you for sharing your honest feedback. We appreciate your understanding as we work through our renovation process. These updates, including replacing the carpets and refreshing our common areas, are part of our commitment to providing a better guest experience. We’re glad you found the rooms comfortable and hope you’ll return to enjoy our fully renovated property soon.
5.0分
情侣出游
Upgrades are very nice was a bit loud considering I had the studio suite with jacuzzi and it was located right across the employee entrance
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酒店回复: Dear AshleyThank you for your thoughtful review. We’re glad to hear you enjoyed our recent upgrades and the studio suite with the jacuzzi. I apologize for the noise near the employee entrance — we understand how important a quiet, relaxing stay is. Your feedback helps us identify areas where we can improve the guest experience, and we’ll be reviewing this concern with our team.We truly appreciate your understanding and hope to welcome you back for an even more comfortable visit in the future.
3.0分
商务出差
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The hotel is undergoing construction for some badly needed maintenance and upgrades. The cleaning products used left a harsh, chemical, smell which was hard for me to tolerate although I did appreciate the focus on cleaning.
最好
工作人员没有积极性，办理入住大约需要 15 分钟。
房间很脏，早餐也不如我预期，并不比其他酒店好，可能是我住过的最差的酒店。
Thank you so much to my friend hospitality AP beautiful hotel I had a wonderful time really do not hesitate to park newly remodeled.
The Hotel was great. Had an issue with the TV and the pillows were horrible. Also cleaning staff was loud in the morning. Other then that we didnt have any issues.
Good stuff: The entrance for the parking lot is on a cul-de-sac, so you're not on a busy road. Very convenient to Highway 169. Clean place mostly, friendly staff.
Bad stuff: Hotel is currently under renovation so it was a little noisy during the day. My room's renovation was not exactly complete (needed some paint). I could not get the bathtub faucet to turn off unless I cranked on it to the point that I thought I might break it. All the carpets could use a good deep cleaning.
Room was old and dirty. Booked a room with whirlpool in it. The whirlpool did not work in the first room.They had to move us to a different room. The overall cleanliness of the room was not good. Bathtub and shower were filthy. Floors where tile was all sticky.
Breakfast was very good, staff very friendly, excellent service hot tub and pool was great it was a lot of fun I enjoyed my stay there definitely will be back when I go traveling again
The property is currently being renovated. So, there is normal renovation hurdles. The renovations are needed as carpets in common areas need to be replaced. Rooms are okay.
Upgrades are very nice was a bit loud considering I had the studio suite with jacuzzi and it was located right across the employee entrance
The hotel is undergoing construction for some badly needed maintenance and upgrades. The cleaning products used left a harsh, chemical, smell which was hard for me to tolerate although I did appreciate the focus on cleaning.