酒店回复: Dear Alison,We're truly sorry to hear about your experience. What you described is far below our standards, and we sincerely apologize for the condition of the room and the discomfort it caused. Your safety and comfort are our top priorities, and it's clear we fell short. We’re urgently addressing these issues with our team to ensure they are corrected. Sincerely,Travelodge by Wyndham Valleyfair Shakopee Management
酒店回复: Dear Paul,We're glad to hear you found the bed comfortable and appreciated the breakfast availability. We apologize for the inconvenience caused by the limited outlet placement and low showerhead height. Your comments are important and will be shared with our team as we work on improving guest comfort. We hope to have the chance to better serve you in the future.Sincerely,Travelodge by Wyndham Valleyfair Shakopee Management
酒店回复: Dear Tina,We're truly sorry for the cleanliness issues you experienced—this is not the standard we aim to uphold. Your comments have been shared with our housekeeping team to ensure this is addressed immediately. We also appreciate your note about the missing tub plug, and we’ll look into providing this option for future guests. We value your input and hope to provide a much better experience should you choose to stay with us again.Sincerely,Travelodge by Wyndham Valleyfair Shakopee Management
4.0分
其他
原文
翻译提供方：Google
房间漂亮干净，床也很舒服。下次订房前我得先问问有没有电梯，不过即使没有电梯，我还是会再次入住这里。
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酒店回复: Dear Janet,We're glad you enjoyed the clean room and comfortable bed. We understand how important accessibility is and appreciate your feedback about the elevator. We're happy to hear you'd stay with us again, and we look forward to welcoming you back!Thank You,Travelodge by Wyndham Valleyfair Shakopee Management
2.0分
其他
原文
翻译提供方：Google
粗鲁的
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酒店回复: Dear Shane,We’re sorry to hear about your experience with our staff. Providing friendly and professional service is essential to us, and we will address this matter internally. We appreciate your feedback and hope to have the opportunity to offer you a much better experience in the future.Sincerely,Travelodge by Wyndham Valleyfair Shakopee Management
2.0分
其他
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There was mold every where in the bathroom. It appeared as if they tried to paint over it. There was yellow liquid dripping down on the walls in our room as well as the hallway.
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酒店回复: Dear Shane,We sincerely apologize for the condition you described, as this is not the standard we strive to maintain. Cleanliness and comfort are priorities, and we take your comments very seriously. Our team will immediately inspect and address the issues mentioned to ensure they are fully resolved. We truly regret the inconvenience caused and hope you will consider giving us another chance to provide you with a better stay.Sincerely,Travelodge by Wyndham Valleyfair Shakopee Management
2.0分
其他
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Mold on both beds, and in shower. Holes and/or dents in the walls, random stains on bedding and walls.
Lobby was nice in comparison, not good breakfast options.
Burnt outlet near beds, and electrical tape all around the cord of AC unit, though the unit worked well.
Had a smart TV that would not connect to Wifi and couldnt use by itself.
Nice fridge space.
Staff was indifferent towards customers for the most part.
3.0分
家庭亲子
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Rooms were devoid of any normal items. There were no coffee pots, clock, wall art, or even a fire escape plan. We had two beds and a TV. Not even cups to drink from. The breakfast bar consisted of waffles and coffee. There was no milk, juice, or peanut butter/jelly. Very disappointed with the hotel.
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酒店回复: Dear Kevin,We’re sorry to hear we did not meet your expectations during your stay. We understand how important it is to have the right in-room amenities and a satisfying breakfast, and we’ll be reviewing your comments closely with our team. Your feedback helps us identify areas for improvement, and we truly value it. We hope to have the chance to provide you with a much better experience in the future.Thank You,Travelodge by Wyndham Valleyfair Shakopee Management
住在这里是我住过所有酒店中最好的一次体验。
我们晚上8点半就入住了，然后就把行李寄存了。我们去参加一个活动，凌晨2点半才回来，房间简直恶心极了！
床坏了，我们坐上去的时候翻了过来，床单内侧还有人为的污渍和头发！！房间到处都是灰尘和污垢。地毯上有污渍，空调用电工胶带封着，浴室门上有破洞和污渍——其中一个破洞里塞了一团面巾纸……而这还只是开始——我们感到非常不安全，不得不在凌晨2点45分离开。
床很舒服；设施很少
床边和书桌旁没有电源插座，无法连接手机、笔记本电脑或平板电脑等电池供电的设备。我不得不把平板电脑插在空调旁边，给手机充电，用无线耳机充电，还要在浴室里看护。淋浴喷头大约5英尺高，这意味着必须弯腰才能冲洗掉洗发水。床很舒服。早上有早餐，但我没时间去吃。
我住过的最糟糕的地方
这家酒店非常糟糕。杂草丛生，走廊的地板需要更换，房间里的地毯非常脏，整栋楼都有异味，床单上沾满了污渍，淋浴间的瓷砖从墙上脱落，到处都是垃圾。
浴缸太恶心了！排水管里有东西，清洁的时候应该清理掉。地板上到处都是黑头发。另外，如果家里有孩子不洗澡，需要用浴缸，浴缸的排水口应该有个塞子。
房间漂亮干净，床也很舒服。下次订房前我得先问问有没有电梯，不过即使没有电梯，我还是会再次入住这里。
粗鲁的
There was mold every where in the bathroom. It appeared as if they tried to paint over it. There was yellow liquid dripping down on the walls in our room as well as the hallway.
Mold on both beds, and in shower. Holes and/or dents in the walls, random stains on bedding and walls.
Lobby was nice in comparison, not good breakfast options.
Burnt outlet near beds, and electrical tape all around the cord of AC unit, though the unit worked well.
Had a smart TV that would not connect to Wifi and couldnt use by itself.
Nice fridge space.
Staff was indifferent towards customers for the most part.
Rooms were devoid of any normal items. There were no coffee pots, clock, wall art, or even a fire escape plan. We had two beds and a TV. Not even cups to drink from. The breakfast bar consisted of waffles and coffee. There was no milk, juice, or peanut butter/jelly. Very disappointed with the hotel.