酒店回复: Dear Ana,Thank you for taking a moment to write this review. We'd like to extend our apologies for the disappointment you felt during your stay. Enduring a long wait to check in and not receiving the room you expected can understandably cause frustration. While we do our best to honor all room type requests, we're working diligently to ensure our accommodations are in top shape by implementing improvements when necessary; we're sorry for any inconvenience. We'll also continue working to maintain a smooth check-in process. We appreciate your candor and will use your feedback to guide our efforts.
酒店回复: Dear Malwine,We're sincerely sorry to hear about any disappointment in the accommodations, amenities, and service that you received during your visit. Our team is dedicated to improving for the future, so we'll be sure to look into all of your comments internally and make changes where necessary. It is our hope that you'll give us another chance soon.
酒店回复: Dear Eufemia,We're sorry to hear that you didn't have a good experience with us overall. Please accept our apologies for any upkeep or cleanliness concerns during your visit, as both of these matters are incredibly important to us. All of your comments are gratefully received and will be discussed internally so that improvements can be made where necessary. Thank you, and we hope to see you again soon.
4.0分
其他
原文
翻译提供方：Google
我是 Best Western Diamond Select 的顾客，我想我会期望更好一点，他们的早餐供应很少：几片水果、几块糕点、麦片和几壶咖啡。房间足够大、足够现代、足够干净，所有设备都运行良好。
酒店回复: Dear Grace,Unfortunately, we did not see your message as the ******* system stopped relaying messages to our email. Did you speak with the front desk agent, what was their response? Normally, if this happens, we offer our guests a different room. Should you wish to discuss your visit further, please do not hesitate to reach out to us offline. Regards,Management
1.0分
其他
原文
翻译提供方：Google
床让我们背痛，淋浴喷头只有一个设置，欧陆式早餐简直是笑话，糟糕的体验
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酒店回复: Dear Miguel,Thank you for reaching out. It is genuinely upsetting to hear this, as we work hard to impress. Nonetheless, thank you for bringing your concerns to our attention. Our team will address them immediately and ensure we always present our property, accommodations, and all we offer in the best light. As your travels continue, we wish you well and hope you consider returning and giving us another chance to change your perceptions with the comfortable stay we are typically known for.
4.0分
商务出差
原文
翻译提供方：Google
不错的地方。遥控器坏了，前台也没人接电话。但住一晚还不错。可能需要找个人阻止人们在前门闲逛
4.0分
其他
原文
翻译提供方：Google
酒店总体干净、安静。不过欧陆式早餐实在令人失望。
2.0分
家庭亲子
原文
翻译提供方：Google
我儿子坐在轮椅上差点摔倒，因为人行道不安全。很少看到室内火警警报周围一直有 USB 警戒线，121 房间
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酒店回复: Dear Blanca,What you have described isn't the experience we want our guests to have. We'll be sure to look into all your comments regarding the sidewalk and the fire alarm further and make improvements where necessary. Please do not hesitate to reach out to us to discuss your comments and experience further. We'd be very grateful for the opportunity to connect with you.
非常干净
服务糟糕又慢。下午3:15左右办理入住，排了好久的队，4:30才办好，真是太糟糕了。我预订的是无烟双床房。他们没有我预订的房间。工作人员说我的房间“正在处理”，结果我住进了一间单人房，他们说是特大床房，结果床竟然是大床房！以后再也不住这里了。
是
一颗星还是太多了！性价比很差！仅有一名友善的服务人员。其他人：不感兴趣。早餐：咖啡和饼干（早上 8:00 就几乎吃完了，没有牛奶了）。房间里有异味。走在地毯上之后袜子变黑了！ 唯一的优点：洗衣机和烘干机可以使用。
我们必须通过窗户登记吗？房间里有烟味，毯子很旧，楼上有人跑动、大笑，没有早餐，食物很旧，面包很旧，没有咖啡。非常糟糕的体验，停车场靠近洒水装置。
我是 Best Western Diamond Select 的顾客，我想我会期望更好一点，他们的早餐供应很少：几片水果、几块糕点、麦片和几壶咖啡。房间足够大、足够现代、足够干净，所有设备都运行良好。
本来应该禁止吸烟，但房间里仍然有烟味。没有礼貌地给我们加毛巾和打扫房间。早餐很少，我以为我预订的是包含在房费中的欧陆式早餐，而不是酒店提供的早餐。您的个人资料上有虚假广告。房间又脏又旧，永远不会向任何人推荐这家酒店。
床让我们背痛，淋浴喷头只有一个设置，欧陆式早餐简直是笑话，糟糕的体验
不错的地方。遥控器坏了，前台也没人接电话。但住一晚还不错。可能需要找个人阻止人们在前门闲逛
酒店总体干净、安静。不过欧陆式早餐实在令人失望。
我儿子坐在轮椅上差点摔倒，因为人行道不安全。很少看到室内火警警报周围一直有 USB 警戒线，121 房间