酒店回复: Dear Maria, thank you for the great feedback—we’re glad you found your stay clean and comfortable for a good night’s rest! We appreciate your thumbs-up and look forward to welcoming you back.Best Regards,Customer Care Team
5.0分
其他
The staff was very helpful and courteous. The room was very clean the price was right. The heater worked great and kept the room just right.
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酒店回复: Hi Arlyn,Thank you for your feedback! We’re delighted to hear that our staff were helpful and courteous, the room was clean, and the heater kept you comfortable. We’re glad the stay met your expectations and look forward to welcoming you back.Jeremy Ward #Team6
2.0分
商务出差
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I didn't have any issues with the staff or check-in or out process, that was quite easy. I found a dead cockroach in my room and the bed was not comfortable. I would likely not stay here again, but the location is quite convenient.
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酒店回复: Thank you for sharing your experience, Marisa. We’re glad the check-in and check-out process went smoothly, but we’re very sorry to hear about the cleanliness issue and that the bed wasn’t comfortable. That’s definitely not the standard we aim for, and we’ll be reviewing our housekeeping and room maintenance to prevent this in the future. We appreciate your honest feedback and hope that, despite these issues, you were able to make the most of the convenient location.Best Regards,Customer Care Team
2.0分
其他
Bed caused pain in my back and joints. Heater looked vandalized and not repaired. I felt extremely unsteady standing in the shower tub. It was slippery!
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酒店回复: Thank you for sharing your experience, Jose. We’re sorry to hear that your stay caused discomfort and concern, especially with the bed, heater, and shower safety. Your feedback is important, and we’re reviewing these issues carefully to ensure rooms are better maintained and safe for our guests. We appreciate you letting us know, and we hope future visits will be much more comfortable and secure.Best Regards,Customer Care Team
1.0分
其他
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The room was fine outside of finding a cockroach on the floor. We were kept up all night for 2 out of the 3 nights due to domestic violence issues downstairs. We complained to management, and they didn't care at all. This place is absolutely horrible.
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酒店回复: Dear Jessica, thank you for sharing your experience, and we’re truly sorry for the issues you encountered. Finding a pest in your room and dealing with disruptive noise is absolutely unacceptable. While we can’t change your past stay, we’ve taken your feedback seriously and are reviewing our pest control procedures and guest safety measures to prevent this in the future. If you decide to stay with us again, we’d be happy to personally ensure you’re placed in a quiet, secure room and check that everything is in top condition before you settle in.Best Regards,Customer Care Team
4.0分
其他
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It's a decent Motel 6
The room was pretty clean, the staff was nice. My key card kept having to be reprogrammed, though, which wasnt ideal (even after being reprogrammed and then just sat on the desk for a few minutes).
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酒店回复: Hey Poppy, thank you for your feedback! We’re glad to hear you found the room clean and our staff friendly. We’re sorry for the hassle with your key card—it’s definitely frustrating when that happens, and we appreciate you letting us know so we can keep improving how we handle it. We’d love to have you back and make your next stay completely smooth and hassle-free.Best Regards,Customer Care Team
2.0分
其他
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Upon first look, it looked nice. But then as I took a closer look, and smell, I realized I was dead wrong. Firstly, the rooms all reeked from the toxic cleaning product that they use. All of my clothes stank of it that I had to wash everything and my bag is currently outside airing out the stench. There were hairs in the shower and on the floor, the lock on the door was broken, the button for turning on and off the a/c was broken, and the bed was hard as a rock.
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酒店回复: Hey Kelly, thank you for taking the time to share your experience, and we’re truly sorry to hear that your stay fell short in so many ways. It’s upsetting to learn that the cleaning products caused discomfort and that the room wasn’t up to the standard you expected, from cleanliness issues to broken amenities and an uncomfortable bed. While we can’t undo what happened, we want you to know we take this seriously and will review these concerns closely to prevent them from affecting future guests. We appreciate your honesty, and we hope you’ll consider giving us another chance so we can provide the quality stay you deserve.Best Regards,Customer Care Team
1.0分
商务出差
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Not a good experience
The room was not in good condition, especially what the nightly price was. They were sold out and could not be moved to another room. Had to go to a hotel 40 miles away due to availability
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酒店回复: Dear Jose, thank you for your valuable feedback. We sincerely apologize for the issues you experienced with room condition, cleanliness, and comfort, and regret that availability constraints required you to relocate. Your feedback has been shared with our management and housekeeping teams to address these concerns and improve the property’s standards for future guests. We hope you will give us another chance to restore your faith in our hotel and hospitality.Best Regards,Customer Care Team
1.0分
其他
No refunds
They refused to refund my prepayment, even though I contacted them one day prior.
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酒店回复: Hi Steve, we’re sorry to hear about your experience and understand how frustrating it must have been to not receive a refund after reaching out in advance. While our policies sometimes limit refunds for last-minute changes, we truly regret that the situation left you feeling dissatisfied with the service. We appreciate your feedback and will take it into consideration as we look for ways to better communicate and support our guests in these situations.Best Regards,Customer Care Team
前台工作人员很好，地理位置优越，房间也很干净。虽然有点吵，但总体来说是愉快的两晚住宿！
干净舒适，睡觉舒服👍
The staff was very helpful and courteous. The room was very clean the price was right. The heater worked great and kept the room just right.
I didn't have any issues with the staff or check-in or out process, that was quite easy. I found a dead cockroach in my room and the bed was not comfortable. I would likely not stay here again, but the location is quite convenient.
Bed caused pain in my back and joints. Heater looked vandalized and not repaired. I felt extremely unsteady standing in the shower tub. It was slippery!
The room was fine outside of finding a cockroach on the floor. We were kept up all night for 2 out of the 3 nights due to domestic violence issues downstairs. We complained to management, and they didn't care at all. This place is absolutely horrible.
It's a decent Motel 6
The room was pretty clean, the staff was nice. My key card kept having to be reprogrammed, though, which wasnt ideal (even after being reprogrammed and then just sat on the desk for a few minutes).
Upon first look, it looked nice. But then as I took a closer look, and smell, I realized I was dead wrong. Firstly, the rooms all reeked from the toxic cleaning product that they use. All of my clothes stank of it that I had to wash everything and my bag is currently outside airing out the stench. There were hairs in the shower and on the floor, the lock on the door was broken, the button for turning on and off the a/c was broken, and the bed was hard as a rock.
Not a good experience
The room was not in good condition, especially what the nightly price was. They were sold out and could not be moved to another room. Had to go to a hotel 40 miles away due to availability
No refunds
They refused to refund my prepayment, even though I contacted them one day prior.