Room was clean and nice but, small. Hardly had room to put our suitcases. Bed was hard and pillows were flat. Good price and the location was what we needed.
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酒店回复: Dear Valued Guest,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Johnson City. I'm glad you found the room clean and the price and location suitable for your needs. I understand your disappointment with the room size, bed firmness, and pillow quality.Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you for choosing Red Roof. We hope to see you again soon.Sincerely,ReyRed Roof ManagementRediResponse Specialist
2.0分
家庭亲子
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This location is showing its age. A portion of the hotel was blocked off because the walkway balcony was shored up. It appears it has structural issues. The room's AC unit is really loud. The room's themselves could use a lot of TLC as they are in dire need of a renovation. Won't be staying here again.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Johnson City. I'm sorry to hear about your recent stay. Your observations regarding the ongoing maintenance and the condition of the rooms are concerning. Please accept our sincere apologies for the inconvenience and the impact this had on your experience.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. While we understand your decision, we’d be grateful if you would consider staying at one of our other Red Roof hotels, where we are ready to provide you with a better experience.Sincerely,JoeRed Roof ManagementRediResponse Specialist
2.0分
家庭亲子
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Roaches in room. That is the third time. We went to office and they argued that there were none. We even found a dead smushed one in the fridge. We have since avoided that hotel.
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酒店回复: Dear Valued Guest,We appreciate you taking the time to share your feedback at the Red Roof Inn Johnson City. I am sorry to hear about your repeated experiences with pests in your room. Please accept my sincere apologies for the distress and inconvenience this has caused you and your family. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,JoeRed Roof ManagementRediResponse Specialist
3.0分
家庭亲子
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The building is falling down in the back. Room so humid there was rust on the lamp. No tissues in the rooms, 2 thin pillows on each bed. Thankfully no bugs but I will not stay here again.
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酒店回复: Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Red Roof Inn Johnson City. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the state of the hotel building and the concern you had regarding with the tissues. I will certainly bring this to the property’s attention in an effort to address your concern.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We intend to learn from this experience and hope you'll give Red Roof another opportunity to welcome you to one of our almost 700 locations in the future. Very truly yours,IshiRed Roof Management RediResponse Specialist
3.0分
家庭亲子
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The carpet between beds was disgusting, the chair provided was torn apart and should’ve been discarded. There were also stains on the comforters. The bathroom, however, was clean. The location was convenient but the hotel itself was rundown with caution tape blocking rooms with no explanation as to why.
房间非常干净！前台那位女士是我见过最和蔼的人之一。我的孙女在ETSU上学，我以后还会选择住这里。谢谢！我唯一的意见就是希望房间里能有个咖啡机。
这家酒店虽然有点旧，但设施齐全。房间里有些霉味，不过打扫得很干净。酒店位置也很好，离购物中心和很多餐馆都很近。
感觉还不错，出去吃饭也方便
酒店地理位置便利，是附近最便宜的。不过，别指望有什么服务。不提供早餐。
非常好的酒店。服务一流，地理位置优越。酒店附近有像Whole Foods这样的超市，对于要去购物中心的旅客来说非常方便。
Room was clean and nice but, small. Hardly had room to put our suitcases. Bed was hard and pillows were flat. Good price and the location was what we needed.
This location is showing its age. A portion of the hotel was blocked off because the walkway balcony was shored up. It appears it has structural issues. The room's AC unit is really loud. The room's themselves could use a lot of TLC as they are in dire need of a renovation. Won't be staying here again.
Roaches in room. That is the third time. We went to office and they argued that there were none. We even found a dead smushed one in the fridge. We have since avoided that hotel.
The building is falling down in the back. Room so humid there was rust on the lamp. No tissues in the rooms, 2 thin pillows on each bed. Thankfully no bugs but I will not stay here again.
The carpet between beds was disgusting, the chair provided was torn apart and should’ve been discarded. There were also stains on the comforters. The bathroom, however, was clean. The location was convenient but the hotel itself was rundown with caution tape blocking rooms with no explanation as to why.