There was no hot water when I told front desk he said oh I will fix it it’s because you’re farther away and the pool. Seriously what kinda of excuse is that?? I got up Sunday morning still no hot water told front desk again and all they said is I will tell manager!
2.0分
其他
展开
At checking the CSR states there is a deposit and scan my credit card and I get alerts on my phone saying it went through. CSR says it didn’t and reran my card. CSR runs card again successful on my end but also on his. I proceed to my room ready to relax and watch tv. Turn on tv can’t get the default channel to change. I call front desk I’m told he will be up in 25-30 mins we’ll 45 mins later he shows up with about 8 different remotes and finally finds one that could get pass the default channel. Day 2 I check my credit card and sure enough I was pre charged twice for the deposit. I ahead to front desk show them. This CSR proceeds to say he can’t do anything about it right but wrote my name on a piece of paper. I leave for most of the day and go to my room both keys not working. Go to front desk to ask why the CSR takes my cards and reactivate them and simply says “they work now” no explanation to why or not sorry for inconvenience nothing. The next day again leave for most of day to come back to the keys not working. But not only mine but 2 other customers lock out. This time I ask for a manager to get an answer but this CSR said that putting to close or next to phone will deactivate them. I tell him my second card was in my purse in my wallet. Never been at a hotel that keys supposedly deactivated all the time with multiple people. Which if the phone closeness is the true reason then the hotel should tell customers at check-in. Two after stay I’m charged for 1 deposit
1.0分
其他
There were bed bugs in the room!
Changed rooms and offered a refund percentage
5.0分
其他
Clean, comfy, most of staff was very helpful with bad tv. Only 6 channels!! But it was inexpensive and close to my friends! 💕
2.0分
商务出差
展开
I don’t usually write reviews, but I hope this helps someone avoid wasting $100. The TV didn’t work, and when I left my room for the evening the door wouldn’t even latch — you could just push it open, which felt unsafe. In the morning, I was woken up by the loud beeping of the ice machine in the hallway. Overall, this place feels like a $60 motel. For the price, you can definitely find something better just down the street.
3.0分
情侣出游
Had very loud people in the rooms next to ours. Screaming and fighting all night. Staff reluctant to address the issue
5.0分
其他
展开
Worth the stay but rates can get high on some days
Our room had two queens and was very spacious. Bathroom was pretty big with excellent water pressure. Included wall mounted shampoo and conditioner which was nice as well as wall mounted body lotion if you didn't bring your own. Internet was fine and beds were comfortable and clean. The complementary breakfast was surprising good and the staff was friendly. It is a busy area so traffic would impede walking to the many local restaurants or activities. One entry and one exit into/out of the lot can be frustrating as the traffic is fairy heavy as mentioned before. Overall and good stay and would book again.
3.0分
其他
The first night I stayed, the fire alarm went off (sounded) twice after 1:30 a.m., in the morning...
我们等了30分钟才等到一间打扫好的房间。拿到三楼的房间后才发现电梯坏了!我们要求换房,又等了10分钟才拿到二楼的房间。我们从商店买了晚餐和汽水,结果发现制冰机里没冰。于是我未婚夫下楼去问厨房能不能给我们一些冰,结果经理告诉我们整栋楼都没有冰。
我真的很喜欢它,因为步行 5 分钟即可到达尼亚加拉大瀑布。
There was no hot water when I told front desk he said oh I will fix it it’s because you’re farther away and the pool. Seriously what kinda of excuse is that?? I got up Sunday morning still no hot water told front desk again and all they said is I will tell manager!
At checking the CSR states there is a deposit and scan my credit card and I get alerts on my phone saying it went through. CSR says it didn’t and reran my card. CSR runs card again successful on my end but also on his. I proceed to my room ready to relax and watch tv. Turn on tv can’t get the default channel to change. I call front desk I’m told he will be up in 25-30 mins we’ll 45 mins later he shows up with about 8 different remotes and finally finds one that could get pass the default channel. Day 2 I check my credit card and sure enough I was pre charged twice for the deposit. I ahead to front desk show them. This CSR proceeds to say he can’t do anything about it right but wrote my name on a piece of paper. I leave for most of the day and go to my room both keys not working. Go to front desk to ask why the CSR takes my cards and reactivate them and simply says “they work now” no explanation to why or not sorry for inconvenience nothing. The next day again leave for most of day to come back to the keys not working. But not only mine but 2 other customers lock out. This time I ask for a manager to get an answer but this CSR said that putting to close or next to phone will deactivate them. I tell him my second card was in my purse in my wallet. Never been at a hotel that keys supposedly deactivated all the time with multiple people. Which if the phone closeness is the true reason then the hotel should tell customers at check-in. Two after stay I’m charged for 1 deposit
There were bed bugs in the room!
Changed rooms and offered a refund percentage
Clean, comfy, most of staff was very helpful with bad tv. Only 6 channels!! But it was inexpensive and close to my friends! 💕
I don’t usually write reviews, but I hope this helps someone avoid wasting $100. The TV didn’t work, and when I left my room for the evening the door wouldn’t even latch — you could just push it open, which felt unsafe. In the morning, I was woken up by the loud beeping of the ice machine in the hallway. Overall, this place feels like a $60 motel. For the price, you can definitely find something better just down the street.
Had very loud people in the rooms next to ours. Screaming and fighting all night. Staff reluctant to address the issue
Worth the stay but rates can get high on some days
Our room had two queens and was very spacious. Bathroom was pretty big with excellent water pressure. Included wall mounted shampoo and conditioner which was nice as well as wall mounted body lotion if you didn't bring your own. Internet was fine and beds were comfortable and clean. The complementary breakfast was surprising good and the staff was friendly. It is a busy area so traffic would impede walking to the many local restaurants or activities. One entry and one exit into/out of the lot can be frustrating as the traffic is fairy heavy as mentioned before. Overall and good stay and would book again.
The first night I stayed, the fire alarm went off (sounded) twice after 1:30 a.m., in the morning...