酒店回复: Sorry for the shortcomings, and we appreciate your feedback and rating. We hope to constructively improve. Thank you again for the chance to serve you.
酒店回复: César, gracias por informarnos sobre esto y no lo recomendamos; sin embargo, puede desenroscar la alarma de humo y luego desactivarla o apagarla en la parte posterior del dispositivo para una solución rápida, pero tenga en cuenta que no Lo recomiendo y sí, lo correcto es esperar a que el personal de mantenimiento y el personal adecuado resuelvan el problema, pero si tienes prisa siempre puedes desenroscarlo y desactivarlo desde abajo o llevarlo a recepción y nosotros puede encargarse de ello por usted. Perdón nuevamente por las molestias y gracias nuevamente por la oportunidad de servirle.
2.0分
其他
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Staff was friendly, I had to fix a clogged toilet, sink drained slow, light switch didn't work, come back from work and my door was open, didn't find anything missing. Hope next weekend is better
酒店回复: Thanks for your feedback, and apologies for the shortcomings.
2.0分
其他
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It was hot in the room at first. There was trash under the beds. The shower head was unclean. The customer service rep charged me a $12 service fee because I used a 3rd party booking site. So I basically paid full price for the room. They also wouldn't give us enough towels for thw amount of people in the room. There was 3 people and we would've had to use the towels then go down stairs and switch them out
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酒店回复: Thanks for your feedback, and sorry for the shortcomings. We appreciate the chance to serve you.
1.0分
其他
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Very Bad Experience.
Rooms was smelly,
Blankets was dirty/Marks on blanket.
Oven was not working.
TV was not working.
Breakfast.
I saw clearance tags on the donuts boxes.
After all the above things. They Charged extra $30 per night in the name of service charges.
酒店回复: Thank you for your feedback, and sorry for all the shortcomings.
1.0分
其他
I didn't like it room and also they have door to bathroom and every poor service worst I didn't see like this bad motel in my life
酒店回复: Thank you for your feedback, and sorry for the shortcomings.
1.0分
家庭亲子
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I had the absolute worst hotel check-in experience at Super 8 by Wyndham Plano/Dallas Area.I had booked my stay through *******, and the confirmation clearly stated that everything was "all set" and there were no pending payments. However, when I arrived at the hotel around 10:30 PM with my family after a long day of travel, the front desk receptionist tried to charge me almost the same amount as my original booking, claiming it was a "service charge" because I had booked through a third-party website (*******). This was absurd and incredibly frustrating, especially at that hour. I had to spend time contacting both ******* and requesting the hotel manager. After a long, tense discussion, they finally agreed that I owed no additional money, but the whole situation left me feeling stressed and uneasy.
Unfortunately, the problems didn't end there. The room itself was subpar. The AC was so loud it was impossible to sleep, and the bathroom door didn’t even lock. On top of that, the room had a terrible smell, making it even harder to get any rest. I honestly couldn't sleep the entire night.
To make matters worse, there was another couple at the reception counter going through the exact same issue—they were also asked to pay extra because they booked through a third-party site. This seems like a shady practice to me, and it feels like they’re trying to take advantage of people.
I wouldn't recommend this hotel to anyone. The hidden charges, poor customer service, and substandard
酒店回复: Thanks for your feedback and sorry for the shortcomings, Jignesh.
1.0分
商务出差
Bad customer service
Not a good customer service at all , don’t go to this place please
酒店回复: Thanks for your feedback and sorry for the shortcomings.
3.0分
其他
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True to charge unexpected fee
Asked me if I will be willing to pay $10 more for an upgrade to 2 queen beds room even though I placed the order for a 2 queen beds room. When I refused to pay extra they then said that I have to pay $50 for deposit which is unfriendly to me. It took six days for the credit to show up in my credit card.
这次旅行很棒，前台在我入住期间提供了很多帮助 😎
太可怕了，他们向我收取了更多的费用，而且待遇非常糟糕……此外，当我写信给他们时他们也没有回复我。
我们房间的烟雾警报器在早上 5:30 开始响起，我们带着东西害怕地出去到大厅，我告诉接待员，他说他什么也做不了，直到早上 7:30 维修人员到达为止。然后他在周日早上 5 点 45 分检查了我。
Staff was friendly, I had to fix a clogged toilet, sink drained slow, light switch didn't work, come back from work and my door was open, didn't find anything missing. Hope next weekend is better
It was hot in the room at first. There was trash under the beds. The shower head was unclean. The customer service rep charged me a $12 service fee because I used a 3rd party booking site. So I basically paid full price for the room. They also wouldn't give us enough towels for thw amount of people in the room. There was 3 people and we would've had to use the towels then go down stairs and switch them out
Very Bad Experience.
Rooms was smelly,
Blankets was dirty/Marks on blanket.
Oven was not working.
TV was not working.
Breakfast.
I saw clearance tags on the donuts boxes.
After all the above things. They Charged extra $30 per night in the name of service charges.
I didn't like it room and also they have door to bathroom and every poor service worst I didn't see like this bad motel in my life
I had the absolute worst hotel check-in experience at Super 8 by Wyndham Plano/Dallas Area.I had booked my stay through *******, and the confirmation clearly stated that everything was "all set" and there were no pending payments. However, when I arrived at the hotel around 10:30 PM with my family after a long day of travel, the front desk receptionist tried to charge me almost the same amount as my original booking, claiming it was a "service charge" because I had booked through a third-party website (*******). This was absurd and incredibly frustrating, especially at that hour. I had to spend time contacting both ******* and requesting the hotel manager. After a long, tense discussion, they finally agreed that I owed no additional money, but the whole situation left me feeling stressed and uneasy.
Unfortunately, the problems didn't end there. The room itself was subpar. The AC was so loud it was impossible to sleep, and the bathroom door didn’t even lock. On top of that, the room had a terrible smell, making it even harder to get any rest. I honestly couldn't sleep the entire night.
To make matters worse, there was another couple at the reception counter going through the exact same issue—they were also asked to pay extra because they booked through a third-party site. This seems like a shady practice to me, and it feels like they’re trying to take advantage of people.
I wouldn't recommend this hotel to anyone. The hidden charges, poor customer service, and substandard
Bad customer service
Not a good customer service at all , don’t go to this place please
True to charge unexpected fee
Asked me if I will be willing to pay $10 more for an upgrade to 2 queen beds room even though I placed the order for a 2 queen beds room. When I refused to pay extra they then said that I have to pay $50 for deposit which is unfriendly to me. It took six days for the credit to show up in my credit card.