酒店回复: Hello Jorge,Agradecemos su comentario sobre la amabilidad y eficiencia de nuestro personal. Nos enorgullece saber que nuestro equipo brindó un buen servicio durante su estancia. Siempre nos esforzamos por ofrecer una experiencia memorable a nuestros huéspedes. Sus palabras serán compartidas con nuestro equipo para motivarlos a seguir haciendo un excelente trabajo. Esperamos que considere regresar en el futuro para disfrutar de otra estancia agradable.
1.0分
其他
Had no shampoo and conditioner front desk never sent any I had to go look for it myself . Also the bacon undecooaked and egg tasted nasty
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酒店回复: Hello Hector,Thank you for taking the time to share your feedback. We're sorry to hear about your experience regarding the amenities and the breakfast quality. Your comments are valuable, and we will share them with the appropriate teams to help improve our services. We appreciate your insights and hope your future travels are more enjoyable.
3.0分
其他
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It was ok. If you need a ok place to stay for a couple of nights without breaking the bank
. I would not not recommend this place. Clerk was not courteous, slightly rude at times maybe.
Definitely not welcoming. Black man gets no respect even from foreigners as they gladly take my hard earned American dollar. Smh!😒
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酒店回复: Hello Jermaine,Thank you for sharing your feedback. We strive to create a welcoming atmosphere for all our guests and appreciate your insights. Our staff is trained to provide courteous service, and your experience will be shared with management for review. We regret that your stay did not meet your expectations and hope you might consider giving us another chance in the future.
5.0分
其他
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Nice Hotel
Had a pleasant experience from check in to check out. Room was clean, bed was comfortable and bedding looked to be recently updated. Breakfast wasn’t fantastic but ok. If in this area I wouldn’t hesitate to stay again
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酒店回复: Hello Jennifer,Thank you for sharing your feedback! We’re delighted to hear that you enjoyed your stay, particularly the cleanliness and comfort of your room. We appreciate your comments regarding breakfast and will take them into consideration for future improvements. We look forward to welcoming you back on your next visit to the area.
1.0分
其他
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Staff was pleasant although he didn’t mention broken elevator until after checking in. Looked dated but was neat with a pleasant scent. I did not like being on the 3rd floor with a disabled veteran and then the room had big and small roaches. A few crawled on the bed, bathroom and were in the refrigerator. We did not stay, we checked out immediately.
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酒店回复: Hello Jeramie,Thank you for your feedback regarding your stay. We strive to create a comfortable environment for our guests, and we appreciate your comments about the room's cleanliness and the staff's demeanor. Your concerns about the pest issue have been noted, and we take such matters seriously. Guest feedback is essential for us to improve, and we will review your comments with our management team to ensure a better experience for future guests.
1.0分
商务出差
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Bugs crawling on walls in room, mold in shower, floors weren’t vacuumed, carpet felt damp. Grease stains on headboard. Shower water smelled like mildew. Person who checked me in barely said a word, said my room number out loud. Water all over lobby hallway floor to elevator/in elevator. Parking lot not well lit- didn’t feel safe. Totally aware that I got what I paid for. Won’t be cheaping-out next time— that’s on me!
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酒店回复: We are sorry for your experience, but bringing these issues to our attention as they occur gives as an opportunity to fix the problem.
1.0分
其他
Arjun, who was at reception did not behave well, we asked for the tour of the room first before check in, and he simply refused. the behaviour was rude.
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酒店回复: That is not typical of his, But I assure you I will speak with him to find out what went on and we'll get this straightened out
4.0分
其他
Requested for pillows and new sheets on the second I did not receive them
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酒店回复: Hello Lazhiae,Thank you for sharing your experience. We strive to ensure that all guest requests are addressed promptly, and we regret that we fell short during your stay. Your feedback is important to us, and we will share it with the appropriate team to improve our services in the future. We appreciate your understanding and hope that you'll consider staying with us again.
1.0分
其他
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The beds and floor were clean but in first room there was old pee on the couch, when we let them know, they moved us to another room which was smaller. In that room we bought sandwich fixings and the refrigerator froze everything. We checked the dial and turned it down but it still froze everything. We let them know and the maintenance woman checked it and said she adjusted it but it froze our food again. Also in both rooms the complimentary coffee pot was located in the bathroom, it could have been placed in the room considering there was a desk. Twice after the room was cleaned, they didn't leave us toilet paper or enough towels for 4 people. When they offered the previous room due to issues with the fridge, they said the couch was cleaned but the couch still smelled like old urine. The pool smelled off and looked like it hadn't been swept or cleaned and the bottom of it felt "slimy", the hot tub and the pool were the same temperature. The breakfast was not good. It was either runny scrambled eggs and thin bacon or small cheese omelette with tiny greasy sausages. Half the week the lady didn't put out yogurt or fruit. There was only plain bagels or English muffin, till the weekend they had both. My son spotted a roach in the bathroom one night. If we had the hotel insurance or hadn't paid for the room in advance we would have left. It was just the worst place.
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酒店回复: Hello Oscar, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.
服务和餐饮都很出色。位置很好，虽然临近高速公路，但却非常安静。
非常高效的工作人员的友善
Had no shampoo and conditioner front desk never sent any I had to go look for it myself . Also the bacon undecooaked and egg tasted nasty
It was ok. If you need a ok place to stay for a couple of nights without breaking the bank
. I would not not recommend this place. Clerk was not courteous, slightly rude at times maybe.
Definitely not welcoming. Black man gets no respect even from foreigners as they gladly take my hard earned American dollar. Smh!😒
Nice Hotel
Had a pleasant experience from check in to check out. Room was clean, bed was comfortable and bedding looked to be recently updated. Breakfast wasn’t fantastic but ok. If in this area I wouldn’t hesitate to stay again
Staff was pleasant although he didn’t mention broken elevator until after checking in. Looked dated but was neat with a pleasant scent. I did not like being on the 3rd floor with a disabled veteran and then the room had big and small roaches. A few crawled on the bed, bathroom and were in the refrigerator. We did not stay, we checked out immediately.
Bugs crawling on walls in room, mold in shower, floors weren’t vacuumed, carpet felt damp. Grease stains on headboard. Shower water smelled like mildew. Person who checked me in barely said a word, said my room number out loud. Water all over lobby hallway floor to elevator/in elevator. Parking lot not well lit- didn’t feel safe. Totally aware that I got what I paid for. Won’t be cheaping-out next time— that’s on me!
Arjun, who was at reception did not behave well, we asked for the tour of the room first before check in, and he simply refused. the behaviour was rude.
Requested for pillows and new sheets on the second I did not receive them
The beds and floor were clean but in first room there was old pee on the couch, when we let them know, they moved us to another room which was smaller. In that room we bought sandwich fixings and the refrigerator froze everything. We checked the dial and turned it down but it still froze everything. We let them know and the maintenance woman checked it and said she adjusted it but it froze our food again. Also in both rooms the complimentary coffee pot was located in the bathroom, it could have been placed in the room considering there was a desk. Twice after the room was cleaned, they didn't leave us toilet paper or enough towels for 4 people. When they offered the previous room due to issues with the fridge, they said the couch was cleaned but the couch still smelled like old urine. The pool smelled off and looked like it hadn't been swept or cleaned and the bottom of it felt "slimy", the hot tub and the pool were the same temperature. The breakfast was not good. It was either runny scrambled eggs and thin bacon or small cheese omelette with tiny greasy sausages. Half the week the lady didn't put out yogurt or fruit. There was only plain bagels or English muffin, till the weekend they had both. My son spotted a roach in the bathroom one night. If we had the hotel insurance or hadn't paid for the room in advance we would have left. It was just the worst place.