酒店回复: Hello Timothy, Thank you for taking the time to share your thoughts regarding your stay at Solís Hotel. We value your feedback and are always looking for ways to enhance the guest experience. If you have specific concerns, please reach out to our management team directly so they can address them appropriately. We appreciate your input and hope to welcome you back in the future for a more enjoyable stay.
5.0分
朋友出游
Comfortable bed, homey feel, nice staff, excellent food, and beautiful view out the morning windows! Would definitely stay here again. Thank you so much!
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酒店回复: Hello Lori,We're thrilled to hear that you enjoyed your stay and appreciated our comfortable beds, friendly staff, and delicious food! Thank you for recognizing the beautiful views that make mornings special. We look forward to welcoming you back for another delightful experience. Your feedback truly means a lot to us!
3.0分
其他
The bathroom needs to be renovated. The sheets had a stain. The television was too small. It needs a coffee maker and a microwave.
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酒店回复: Hello Bridgette,Thank you for sharing your feedback regarding your recent stay. We take guest comments seriously and appreciate your insights about the bathroom condition, bedding, and in-room amenities. Your input will be shared with our team as we continuously work to enhance the guest experience and address areas needing attention. We hope you consider staying with us again in the future.
4.0分
家庭亲子
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The powdered eggs were overcooked and rubbery. The sausage very greasy. The fresh fruit could be fresher. The room was nice, staff very pleasant. Room rate very reasonable. Nice stay but will go elsewhere for breakfast.
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酒店回复: Hello Mary,Thank you for your feedback regarding your breakfast experience. We are glad you enjoyed the room and found our staff to be pleasant. We always strive to provide an enjoyable stay for our guests, and your comments about the breakfast will be shared with our culinary team for review. We appreciate your insights and hope to welcome you back for another stay in the future.
3.0分
朋友出游
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Staff were friendly. Bed a bit stiff and seemed old. Bathroom tiles cracked and we had to get our own toilette paper from msid. No hot water/coffee machine in room.
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酒店回复: Hello Susan, Thank you for sharing your feedback on your recent stay. We're glad to hear that you found our staff friendly. Your comments regarding the bed, bathroom amenities, and in-room facilities have been noted and will be shared with the appropriate teams for consideration. We appreciate your insights, as they help us enhance the experience for future guests. Thank you for choosing to stay with us.
3.0分
其他
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Gym was in disrepair. Most of the equipment did not even work.
The few pieces that did work are ancient makes and models.
My room key stopped working on check out day BEFORE I checked out.
Breakfast was embassaring. Fake everything. Weak assortment of items.
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酒店回复: Hello Kirk, Thank you for sharing your feedback regarding your recent stay. We take all guest comments seriously, and your observations about the gym equipment and breakfast quality will be communicated to the appropriate teams for review. Regarding the room key issue, we understand how frustrating that can be. Your experience is valued, and we appreciate your insights as they help us to enhance our services in the future.
5.0分
其他
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I only had contact with the Front Desk personnel, which was pleasant. The only thing I would like to see be better is the parking. I understand there was a wedding happening but it was very hard to find parking. When I found a spot it was pretty narrow. The only thing that I feel needs improvement is the parking.
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酒店回复: Hello Becky, Thank you for sharing your feedback regarding your recent stay. We're pleased to hear that you had a pleasant interaction with our Front Desk team. We understand that parking can be a challenge during busy events, and we appreciate your input on this matter. Your comments will be noted for consideration as we continuously strive to enhance our guests' experience in all aspects of their stay. Thank you once again for your insights.
5.0分
商务出差
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My room was good size, clean, nice amenities, nice small balcony facing trees, fairly quiet. The bed was comfortable but worn/sunken on one side, so I slept in the middle. I liked that the window opened & had a screen for fresh air. Breakfast was decent, nice variety, fresh. This hotel was recently refreshed & the computer system new through Wyndham but not quite in line with the actual hotel yet, as the front desk staff were challenged with overbooking.
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酒店回复: Hello Gabrielle,Thank you for sharing your detailed feedback. We're pleased to hear you enjoyed the size and cleanliness of your room, as well as the breakfast variety. Your comments regarding the mattress and the challenges at the front desk will be noted for future improvements. We appreciate your insights and hope your overall experience was still enjoyable. Thank you for staying with us, and we wish you safe travels ahead.
5.0分
其他
Stay was good. Rooms were nice. Need alittle upgrade. The only problem was the sewer smell in our bathroom. Not sure why but unpleasant smell.
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酒店回复: Hello Teresa,Thank you for your feedback regarding your recent stay. We're glad to hear you enjoyed the rooms but we regret that you experienced an issue with the sewer smell in your bathroom. Your comments about upgrading our facilities are appreciated and will be taken into consideration for future improvements. We hope to welcome you back for an even better experience next time.
4.0分
其他
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I wad disappointed that the elevator did not work all weekend. We were at a long exhausting music festival amd having yo climb stairs eeach day after was not a fin end to yhe day and having to bring luggage down at end was awful too.
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酒店回复: Hello Jodi,Thank you for sharing your experience. We understand that accessibility is important, especially after a long day at a festival. Your feedback regarding the elevator has been noted, and we strive to improve our amenities for future guests. We hope you enjoyed the festival despite the inconvenience and that you'll consider staying with us again in the future.
索利斯酒店。
Comfortable bed, homey feel, nice staff, excellent food, and beautiful view out the morning windows! Would definitely stay here again. Thank you so much!
The bathroom needs to be renovated. The sheets had a stain. The television was too small. It needs a coffee maker and a microwave.
The powdered eggs were overcooked and rubbery. The sausage very greasy. The fresh fruit could be fresher. The room was nice, staff very pleasant. Room rate very reasonable. Nice stay but will go elsewhere for breakfast.
Staff were friendly. Bed a bit stiff and seemed old. Bathroom tiles cracked and we had to get our own toilette paper from msid. No hot water/coffee machine in room.
Gym was in disrepair. Most of the equipment did not even work.
The few pieces that did work are ancient makes and models.
My room key stopped working on check out day BEFORE I checked out.
Breakfast was embassaring. Fake everything. Weak assortment of items.
I only had contact with the Front Desk personnel, which was pleasant. The only thing I would like to see be better is the parking. I understand there was a wedding happening but it was very hard to find parking. When I found a spot it was pretty narrow. The only thing that I feel needs improvement is the parking.
My room was good size, clean, nice amenities, nice small balcony facing trees, fairly quiet. The bed was comfortable but worn/sunken on one side, so I slept in the middle. I liked that the window opened & had a screen for fresh air. Breakfast was decent, nice variety, fresh. This hotel was recently refreshed & the computer system new through Wyndham but not quite in line with the actual hotel yet, as the front desk staff were challenged with overbooking.
Stay was good. Rooms were nice. Need alittle upgrade. The only problem was the sewer smell in our bathroom. Not sure why but unpleasant smell.
I wad disappointed that the elevator did not work all weekend. We were at a long exhausting music festival amd having yo climb stairs eeach day after was not a fin end to yhe day and having to bring luggage down at end was awful too.