酒店回复: Hello Diane,Thank you for sharing your feedback regarding your recent stay. We're glad to hear you found the rooms clean and enjoyed the quiet atmosphere. We appreciate your input on the breakfast options, as it helps us consider ways to enhance our offerings in the future. We understand that the lack of an elevator can pose challenges, and your comments will be noted for further consideration. Thank you for taking the time to share your experiences!
酒店回复: Hello Krystal,Thank you for sharing your feedback regarding your stay. We take all comments seriously as they help us understand our guests' experiences. We appreciate your observations about the room condition and surrounding environment, as they provide us with valuable insight. We encourage potential guests to reach out directly with specific questions or concerns before their stay to ensure their expectations are met. Thank you again for your input.
3.0分
其他
原文
翻译提供方：Google
没有电梯
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酒店回复: Hello Michael, We apologize for any inconvenience experienced due to the lack of an elevator during your stay. We appreciate your feedback and will take it into consideration for future improvements. Should you have any other concerns, please do not hesitate to contact us directly.
5.0分
情侣出游
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This hotel was wonderful. We came down for a wedding and stayed for a 5 day vacation. The rooms were nice, extremely clean and well appointed. It was very nice and served the purpose of a clean room which is more than I can say for other hotels. The staff were friendly, professional and helpful and granted our requests. The breakfast was nice but is a typical Continental breakfast of yogurt, muffins, fruit cups and waffles so as someone low carb the options were few. Only critique is no coffee pot in the room. We will definitely return. deaclean.
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酒店回复: Hello Jave,Thank you for your feedback and for choosing our hotel for your stay. We're thrilled to hear that you enjoyed the cleanliness of your room and found our staff to be friendly and professional. We appreciate your comments regarding the breakfast options and the absence of a coffee pot in your room, as we continuously strive to enhance our guests' experiences. We're glad to know you'll be returning, and we look forward to welcoming you back for another enjoyable stay in the future.
2.0分
其他
Most TV stations did not work and internet didn’t work either. Told owner 1st morning and is wasn’t fixed in 2 days and nights.
Won’t go back!
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酒店回复: Hello Jeffrey,Thank you for sharing your feedback. We regret to hear that you faced challenges with the TV and internet during your stay. While we strive to provide excellent connectivity, we understand that your experience did not meet your expectations. Your concerns are important to us and will be communicated to the appropriate team for further review, as we aim to enhance our guest experience in the future. Thank you for your comments.
2.0分
其他
Never again.
Room smelled like a musty room it also had cockroaches. Sheets and covers felt wet.
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酒店回复: Hello Joshua, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.
5.0分
其他
Fast and friendly check-in. Room was clean, bed very comfortable.
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酒店回复: Hello Cheryl, Thank you for your feedback! We're delighted to hear that you enjoyed a fast and friendly check-in experience, as well as a clean room and comfortable bed. Your satisfaction is important to us, and we appreciate your positive remarks on these aspects of your stay. We hope to welcome you back in the future for another great experience.
3.0分
其他
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We booked this hotel last minute on a longer family trip. I had booked a non smoking room but the hallway leading to our room smelled strong of cigarette smoke. Our room was clean, staff was nice , so for our last minute one night stay it served it purpose
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酒店回复: Hello Alisha,Thank you for taking the time to share your experience. We're glad to hear that you found our staff friendly and your room clean. We appreciate your feedback regarding the hallway odor, as it helps us improve. We hope that the remainder of your family trip was enjoyable and that you consider staying with us again in the future for another visit.
2.0分
其他
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Reserving room on ******* site was awkward which resulted in me reserving 2 roms when I only needed 1. I suspected that I had done this and tried to find a phone #to call to clarify but could find no way to inquire. Apparently I was charged for 2 rooms. Room had unpleasant odors and there was nearly constant noise from the room above me until 2 or 3 in the morning
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酒店回复: Hello David, Thank you for sharing your feedback regarding your recent stay. We understand that navigating reservations can sometimes be challenging and regret any confusion that occurred during your booking process. It's also unfortunate to hear about the issues with room odors and noise disruptions. Your comments have been noted, and we appreciate you bringing these concerns to our attention, as they help us to improve the guest experience in the future. We hope you consider visiting us again so we can provide you with a more enjoyable stay.
脏乱差，无服务
房间很干净，早餐很丰盛，我不喜欢那里的东西，但是那里有松饼或酸奶，年纪大了要爬三层楼梯才能到房间，没有电梯，很难到达
房间太脏了！墙上有洞，插座坏了，冰箱门打不开，卫生间脏兮兮的，楼梯顶上堆满了一元店里卖的布袋，还有露宿街头的流浪汉。
没有电梯
This hotel was wonderful. We came down for a wedding and stayed for a 5 day vacation. The rooms were nice, extremely clean and well appointed. It was very nice and served the purpose of a clean room which is more than I can say for other hotels. The staff were friendly, professional and helpful and granted our requests. The breakfast was nice but is a typical Continental breakfast of yogurt, muffins, fruit cups and waffles so as someone low carb the options were few. Only critique is no coffee pot in the room. We will definitely return. deaclean.
Most TV stations did not work and internet didn’t work either. Told owner 1st morning and is wasn’t fixed in 2 days and nights.
Won’t go back!
Never again.
Room smelled like a musty room it also had cockroaches. Sheets and covers felt wet.
Fast and friendly check-in. Room was clean, bed very comfortable.
We booked this hotel last minute on a longer family trip. I had booked a non smoking room but the hallway leading to our room smelled strong of cigarette smoke. Our room was clean, staff was nice , so for our last minute one night stay it served it purpose
Reserving room on ******* site was awkward which resulted in me reserving 2 roms when I only needed 1. I suspected that I had done this and tried to find a phone #to call to clarify but could find no way to inquire. Apparently I was charged for 2 rooms. Room had unpleasant odors and there was nearly constant noise from the room above me until 2 or 3 in the morning