There was no breakfast the pool was under construction the ice machine didn’t work and there was hardly any hot water. I asked to be accommodated for this but ******* wouldn’t allow for that. I feel as much as I paid I should have gotten more for my money. I’d like some type of compensation for this stay
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酒店回复: Dear Guest,Thank you for sharing your concerns, and we sincerely apologise for the inconveniences you encountered during your stay. We understand your frustration regarding the lack of breakfast, the pool being under construction, and the issues with the ice machine and hot water. We take your feedback seriously and will discuss it with the team. For compensation requests, please contact our customer service team directly so we can assist you further. We truly appreciate your feedback and hope to resolve this for you.
2.0分
其他
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Pool is empty. No hair dryer. Generally run down and understaffed. Poor security. Oddly propped open rooms. No obvious front desk stafff at 11:30 pm My room was clean and it was quiet so I gave it two stars.
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酒店回复: Dear Guest,Thank you for your feedback. We sincerely apologise for the issues you experienced with the pool, amenities, staffing, and security. We’re glad your room was clean and quiet, and we’ll share your concerns with our team to improve the overall guest experience.
2.0分
家庭亲子
They gave my wife and kids keys to a room that a couple where in and that could have been really bad. It was late at night.
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酒店回复: Dear Guest,We sincerely apologise for the serious mistake with the room keys. This is not acceptable, and we understand how concerning it must have been for you and your family. We will share your feedback with our team to ensure stricter procedures are followed to prevent this from happening again.
2.0分
其他
Looks nicer online, hotels seems like it’s under construction or something smells funky and not very clean.
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酒店回复: Dear Guest,We are sorry to hear that your experience did not meet expectations. We apologise for the odour and cleanliness issues, as well as any inconvenience caused by ongoing construction. We will share your feedback with our team to address these concerns and improve the guest experience. Thank you for bringing this to our attention.
5.0分
情侣出游
Advertised breakfast and they didn’t have it, apparently they haven’t for a couple years. They should take it off the hotel description.
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酒店回复: Dear Guest,Thank you for your feedback. We apologise for the confusion regarding the breakfast offering. We will certainly consider your suggestion and update our descriptions accordingly to ensure future guests have accurate information. We appreciate you bringing this to our attention.
3.0分
家庭亲子
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The second bed had a stain on the comforter and the sheets were stained. I asked the front desk in the morning to have the cleaning lady replace the sheets as I was staying a second night. Also there was someone else’s dirty sock in the room. Instead the bed was just remade, not changed. The place was quiet, but the door was not very safe. Lots of wiggle room when it was closed. The tub faucet dripped the entire time, which I tried to shut off but to no avail. Overall the place could use a remodel.
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酒店回复: Dear Guest,Thank you for sharing your feedback. We sincerely apologise for the issues you encountered during your stay, including the cleanliness concerns and maintenance issues with the door and faucet. This is certainly not the experience we want to provide. Your comments will be shared with the team to address these areas for improvement. We appreciate your input and hope to provide a better experience on your next visit.
1.0分
家庭亲子
No breakfast or gym despite advertising it had them. Door keys stopped working. Not enough towels in bathroom. Cost was more than accommodations.
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酒店回复: Dear Guest,We are very sorry to hear about the issues you experienced during your stay. It’s unacceptable that the advertised amenities were unavailable, and that the door keys and towels caused inconvenience. Your feedback will be shared with the team to address these concerns and ensure better accuracy and service in the future. We apologise for the disappointment and inconvenience.
2.0分
其他
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The hotel had no gym no sir no breakfast. The pool was empty. Loaded the area around the hotel was overgrown with brush. It was just not a very pleasant stay. I’ve never wanted to leave the hotel and go back home more than I did this weekend the 27th through the 30th.
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酒店回复: Dear Guest,We are very sorry to hear about your disappointing experience. The lack of advertised amenities, empty pool, and overgrown areas is unacceptable, and we sincerely apologise for the inconvenience. Your feedback will be shared with the team to address these issues and improve the overall guest experience. We appreciate you bringing this to our attention.
1.0分
情侣出游
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Pool drained and not working. No ice machine. No water to purchase. Bathtub cracked and faucets leaked in both tub and sink. Carpet was dirty. No overhead light. Air conditioner barely worked. Nothing disclosed on website not on ******* or Days site.
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酒店回复: Dear Guest,We are sorry to hear about the condition of your stay and the number of issues you experienced. This is not the standard we want to provide, and we will share your concerns with the team to ensure they are addressed. Thank you for bringing these matters to our attention.
房间干净。不好的是没有早餐
There was no breakfast the pool was under construction the ice machine didn’t work and there was hardly any hot water. I asked to be accommodated for this but ******* wouldn’t allow for that. I feel as much as I paid I should have gotten more for my money. I’d like some type of compensation for this stay
Pool is empty. No hair dryer. Generally run down and understaffed. Poor security. Oddly propped open rooms. No obvious front desk stafff at 11:30 pm My room was clean and it was quiet so I gave it two stars.
They gave my wife and kids keys to a room that a couple where in and that could have been really bad. It was late at night.
Looks nicer online, hotels seems like it’s under construction or something smells funky and not very clean.
Advertised breakfast and they didn’t have it, apparently they haven’t for a couple years. They should take it off the hotel description.
The second bed had a stain on the comforter and the sheets were stained. I asked the front desk in the morning to have the cleaning lady replace the sheets as I was staying a second night. Also there was someone else’s dirty sock in the room. Instead the bed was just remade, not changed. The place was quiet, but the door was not very safe. Lots of wiggle room when it was closed. The tub faucet dripped the entire time, which I tried to shut off but to no avail. Overall the place could use a remodel.
No breakfast or gym despite advertising it had them. Door keys stopped working. Not enough towels in bathroom. Cost was more than accommodations.
The hotel had no gym no sir no breakfast. The pool was empty. Loaded the area around the hotel was overgrown with brush. It was just not a very pleasant stay. I’ve never wanted to leave the hotel and go back home more than I did this weekend the 27th through the 30th.
Pool drained and not working. No ice machine. No water to purchase. Bathtub cracked and faucets leaked in both tub and sink. Carpet was dirty. No overhead light. Air conditioner barely worked. Nothing disclosed on website not on ******* or Days site.