酒店回复: Dear Yesenia, Thank you for taking the time to share your feedback. We sincerely apologize for the issues you experienced during your stay. We understand your concerns regarding the reservation process and service charges, and we regret any frustration this may have caused. Additionally, we are truly sorry to hear about the cleanliness and safety issues you encountered, as they do not align with our commitment to providing a welcoming environment. Please know that we are actively addressing these matters with our team to enhance our services and ensure a better experience for all our guests. We appreciate your input and hope you will consider giving us another chance to provide you with the quality stay you deserve in the future.Sincerely,Hotel Management
2.0分
商务出差
原文
翻译提供方：Google
没有热水
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酒店回复: Dear Kevin, Please accept our sincere apologies for the issues you experienced while staying with us. We strive to provide well-maintained suites for all our guests, and we certainly understand how frustrating it can be when maintenance issues arise. The hot water issue is no excuse, and we assure you that we have been working on restoring everything to our guests' satisfaction. Thank you again for your candid feedback, and we hope you will allow us to redeem ourselves in the future. Sincerely, Hotel Management
1.0分
其他
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The room smells horrible I let the door open for an hour to get some air circulation the fridge was so loud the only way to make it stop was to leave it open I want a refund please the gentleman up front was dismissive and not helpful
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酒店回复: Dear Joshua,We appreciate you taking the time to share your comments about your recent stay with us, and we sincerely apologize for not meeting your expectations. We strive to provide a clean and comfortable environment for all our guests, and we regret that your room did not reflect these standards. We truly appreciate your feedback, as it helps us improve and ensure future guests do not experience similar issues. We hope to welcome you back on your next visit and provide a stay that meets the high standards we aim for. Sincerely,Hotel Management
2.0分
其他
Bed was comfy and fridge/freezer worked well. Shower barely warm. Carpet with many stains. The first room they gave me smelled like urine.
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酒店回复: Dear Timothy, Thank you for taking the time to share your feedback. We’re glad to hear that you found the bed comfortable and the freezer in good working order, which is a positive remark. However, we’re sorry to learn about the issues you encountered with the shower temperature and the carpet condition. Your comments have been noted and will be shared with our team to ensure we address these concerns and improve the overall guest experience. We appreciate your visit and hope to have the opportunity to provide a more seamless and comfortable stay in the future.Sincerely,Hotel Management
3.0分
其他
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Room had a kitchenette but there were no pots or pans, plates or silverware. The room was moderately clean and very rundown. We did not have hand towels in the bathroom.
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酒店回复: Dear Carla, Thank you for taking the time to share your feedback. We’re glad to hear that you appreciated the convenience of the in-room kitchenette, and we’re sorry to learn that certain amenities and aspects of your room did not meet expectations. The kitchenware of your suite is kept at the front desk to ensure cleanliness and delivered on request. We regret that you were not aware of this policy. We’re committed to providing a comfortable and well-equipped environment, and your insights help us identify areas for improvement. We appreciate your stay and hope to have the opportunity to offer a more seamless experience in the future.Sincerely,Hotel Management
4.0分
其他
Linens looked liked they hadn't been changed. Room dirty. No soap in bathroom.
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酒店回复: Dear Guest, Thank you for sharing your experience. We sincerely apologize that your stay did not meet expectations and for the concerns you encountered regarding cleanliness and supplies. Your feedback is important, and we will share it with our team to ensure that these details receive attention and improve the overall guest experience. We hope to have the opportunity to provide you with a more comfortable and refreshed stay in the future.Sincerely,Hotel Management
1.0分
家庭亲子
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Looks decent on the outside, should be condemned on the inside. Absolutely filthy!! Smelled terrible, food inside the A/C unit. Worst experience in a motel I’ve ever had. I slept on my son’s couch after the first night of my 3 night reservation. Disgusting!!
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酒店回复: Dear Wanda,We’re sorry to learn that your stay was such a disappointing experience. Cleanliness is something we take seriously, and the concerns you mentioned, including the condition of the unit and overall upkeep, will be addressed with our team to prevent a repeat. We understand how unsettling it must have been and we appreciate the chance to learn from your feedback. Our commitment remains focused on improving both the quality of our rooms and the comfort of every guest who chooses us. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience.Sincerely,Hotel Management
1.0分
商务出差
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Bed was terrible
Check in went great, friendly staff. Room was clean and well maintained. BED WAS SO HARD IT WAS ALMOST IMPOSSIBLE TO GET ANY SLEEP. You rent a hotel room to sleep, when you can't do much of that, it defeats the purpose of getting a room. Terrible stay.
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酒店回复: Dear Jim,Thank you for your feedback. While we are glad to hear that you had a smooth check-in and found the room clean and well-maintained, we sincerely apologize that the bed did not provide the comfort you needed. We understand the importance of restful sleep, and we apologize that this impacted your stay. Your comments have been shared with our team as we work to improve the guest experience. We hope to welcome you back for a more comfortable visit.Sincerely,Hotel Management
3.0分
家庭亲子
The property was very old and run down. The rooms were clean and the staff was nice. It was a convenient locations.
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酒店回复: Dear Cathy,Thank you for taking the time to share your experience. We truly appreciate your kind words about our team and are glad the room met your expectations in cleanliness. We regret that other aspects of your stay did not meet the same standard, and we apologize for any disappointment this may have caused. Your feedback is valuable as we work to improve. We hope to welcome you back for a better experience.Sincerely,Hotel Management
非常干净，服务也很好。离哪里都近，出行方便。
我根本不喜欢他们的服务，如果你不预订，他们会收取你双倍的酒店费用，如果你预订了，你必须离开酒店，等到下午三点才能回来这是一种向你收取双倍费用的方式，厨房服务是额外的，他们不打扫房间，而且有点不安全，酒店里有很多动物，而且很脏。
没有热水
The room smells horrible I let the door open for an hour to get some air circulation the fridge was so loud the only way to make it stop was to leave it open I want a refund please the gentleman up front was dismissive and not helpful
Bed was comfy and fridge/freezer worked well. Shower barely warm. Carpet with many stains. The first room they gave me smelled like urine.
Room had a kitchenette but there were no pots or pans, plates or silverware. The room was moderately clean and very rundown. We did not have hand towels in the bathroom.
Linens looked liked they hadn't been changed. Room dirty. No soap in bathroom.
Looks decent on the outside, should be condemned on the inside. Absolutely filthy!! Smelled terrible, food inside the A/C unit. Worst experience in a motel I’ve ever had. I slept on my son’s couch after the first night of my 3 night reservation. Disgusting!!
Bed was terrible
Check in went great, friendly staff. Room was clean and well maintained. BED WAS SO HARD IT WAS ALMOST IMPOSSIBLE TO GET ANY SLEEP. You rent a hotel room to sleep, when you can't do much of that, it defeats the purpose of getting a room. Terrible stay.
The property was very old and run down. The rooms were clean and the staff was nice. It was a convenient locations.