酒店回复: Dear Mary,Thank you for your feedback. While we're disappointed to hear that your experience didn't meet expectations, we appreciate your comments and recognition of the hard work being put into the property. We understand your concerns and sincerely apologize for any discomfort caused. We are a small business, and while we may not have the resources of a large hotel, we care deeply about our guests' experiences and are working continuously to improve. Your feedback has been shared with our team. We assure you that cleanliness and safety are important to us. If any guest feels uncomfortable or has a problem with their room, we encourage them to let us know so we can make it right. Thank you again for your feedback, and we hope to welcome you back soon for a much better experience.
酒店回复: Dear Allan,We're sorry to hear that you didn't have a good time with us. Our team will be sure to look into your concerns regarding our amenities and make any improvements where necessary. Thank you, and we hope you will consider giving us another chance soon.
I’m 50 years old and this is the second worst hotel I have ever stayed at in my life- I’ve traveled to many developing countries. Everything was simply gross and to top it off the tv and internet did not work. One positive- the exterior and staff were fine but this didn’t help with the actual accommodations and was actually misleading.
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酒店回复: Thank you for your feedback. We are sorry to hear that your stay was so disappointing. This is not the experience we want for our guests, and we sincerely apologize for any frustration. While we are glad to hear you found our exterior and staff welcoming, it's clear that the accommodations did not meet expectations. All of your comments have been shared with our team. We appreciate you bringing these matters to our attention.
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While the motel did not look like much of any of the pictures, especially the lobby, the staff was attentive and responsive and the room was spotless, allowing us a pleasant though somewhat overpriced stay, considering the accommodations. There was no ice and the ice machine looked like it hadn't worked in years.
来看朋友，总共住了两晚！
传统的美式motel！床够大，也很舒适！服务也挺好的
虽然很简单的条件，但是晚上很安静，睡的很好！
离Umass开车10-12分钟左右，很方便。
这显然是一家女性经营的酒店，因此我感到很抱歉给出差评。然而，酒店维护得并不好。虽然很明显，酒店的女主人工作非常努力。我不知道她的丈夫是做什么的。有些东西需要粉刷和修理。油漆剥落严重。墙上有一些奇怪的洞。他们似乎不惜一切代价。
床单粗糙得要命。他们在浴室里放了三块肥皂，但没有洗发水和护发素，尽管清单上写着。停车场里几乎全是风滚草。电视每半小时就会超时一次，必须重启。他们给我安排的第一个房间的安全锁坏了，他们给了我另一个有安全锁的房间，但情况也好不到哪里去。
此外，窗户上没有纱窗，所以我根本没法呼吸新鲜空气。整栋楼都感觉闷得像个烘干机的通风口。我真不敢相信我花了144美元，却在一张凹凸不平、床单质量如此低劣的床上过了一夜。房间里还有一股浓重的化学气味，而且我不确定自己有没有带小动物回家。
除非迫不得已，否则任何人都不应该住在这里。
我认为，这家店的老板应该多做点事。那个女人似乎包揽了所有事情。她对我很好，就像我说的，我留下负面评价让她感到很不好意思，但她不可能包揽所有事情。
不算奢华，但干净整洁，设施齐全！
交通便利，没有多余的装饰，比附近其他酒店更实惠！尤其是在最后一刻。我喜欢房间的门在建筑内部……不是那种常见的“汽车旅馆”风格。前台服务热情周到。床单熨烫得很干净。肥皂很好用。热水很足。设施齐全。非常基础。
干净，显然业主正在改进，但设施缺乏，家具破旧不堪。
电视无法正常工作
灯光和插座需要更新。
晚上 8 点，我冒着倾盆大雨抵达酒店，却被告知我的预订不存在。我用信用卡预订了房间，并被告知如果需要取消预订 - 我必须于入住日期前 48 小时内取消 - 但我从未取消过。当我到达酒店时，我被要求站在雨中，并被告知他们不接受信用卡，只接受现金……而且他们已经订满了，没有空房了。这太令人无法接受，我是一个 83 岁的老妇人，晚上带着女儿前往一个新州 - 我们花了一个小时直到晚上 9 点才找到房间 - 在一个陌生的街区 - 在倾盆大雨中 - 在 Knight Inn 黑暗的停车场 - 我们无处可去。这种利用老年人的企业真是可耻。
惊人的
I’m 50 years old and this is the second worst hotel I have ever stayed at in my life- I’ve traveled to many developing countries. Everything was simply gross and to top it off the tv and internet did not work. One positive- the exterior and staff were fine but this didn’t help with the actual accommodations and was actually misleading.
While the motel did not look like much of any of the pictures, especially the lobby, the staff was attentive and responsive and the room was spotless, allowing us a pleasant though somewhat overpriced stay, considering the accommodations. There was no ice and the ice machine looked like it hadn't worked in years.