酒店回复: Dear Mindy, Thank you for your kind feedback. We're happy to hear you found the beds comfortable, our staff friendly, and the in-room amenities like the large fridge convenient. We're also glad we could assist with your forgotten jacket guest care is important to us. Our grab-and-go breakfast is designed for quick convenience, but we appreciate your note and will consider it as we explore ways to enhance our offerings. Thank you again for staying with us. We look forward to welcoming you back.Sincerely,Hotel Management
酒店回复: Dear Guest, We sincerely apologize for the inconvenience you experienced upon arrival with the key issue and appreciate your patience as our team resolved it the next morning. We also appreciate your comments regarding the breakfast setup and your observations about the bedding. Your insights help us identify areas for improvement, and we will review them with our team to enhance our guest experience. We’re grateful you gave us the opportunity to host you and hope you’ll consider staying with us again.Sincerely,Hotel Management
酒店回复: Dear Guest, We’re sorry the TV in your room didn’t work and regret that we couldn’t fully resolve the issue during your stay. While our team tried assisting, we understand the frustration and apologize that a room change or compensation wasn’t offered. We’ll ensure better solutions are provided in similar situations. We appreciate your input and hope to have the chance to welcome you back for a better stay.Sincerely,Hotel Management
2.0分
其他
原文
翻译提供方：Google
房间还可以。地板很粘，马桶盖坏了，浴室没有热水。接待员非常不友好，好像我打扰了她。不会再住这里了
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酒店回复: Dear Guest, We’re sorry to hear about the issues you encountered with the room and the service. Please know that we take cleanliness and maintenance seriously, and we are addressing the concerns you mentioned, including the broken toilet seat and hot water issue. Additionally, we will review the situation with our front desk team to ensure a more welcoming atmosphere for all guests. We hope you will give us another chance to provide a better experience. Sincerely,Hotel Management
5.0分
其他
原文
翻译提供方：Google
伟大的
1.0分
其他
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Front desk lady was nice, and it was thoughtful to have snacks in the room, but there were nail clippings on the floor when i got to the room and included breakfast was coffee and nutrigrain bars.
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酒店回复: Dear Jennifer, Thank you for sharing your thoughts and for recognizing the hospitality you received during your stay. We regret that the cleanliness of your room and the breakfast selection fell short of your expectations, and we sincerely apologize for the inconvenience caused. Your feedback is important to us and will be addressed with our team to prevent recurrence. We hope you will consider visiting again, allowing us the opportunity to provide you with a more pleasant and seamless experience.Sincerely,Hotel Management
5.0分
商务出差
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Nice Extended Stay
The stay wasn't too bad. I was greeted by 2 different workers with great customer service and very helpful. I was happy the coffee and muffins was out a little before 6am, since I had to get up at 5am. The hotel was clean. Since my stay was only for 2 nights, they do not come and clean up or replenish towels unless you ask, but i the room had more than enough for 3 days. The area is nice and quiet. I would definitely stay here again
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酒店回复: Dear Belinda, Thank you for your feedback! We're delighted to hear that you had a pleasant stay and that our team provided great customer service. It’s wonderful that you enjoyed the early coffee and muffins, as well as the clean and quiet environment. We appreciate your understanding of our housekeeping policy and are glad your room was well-stocked. Your kind words mean a lot, and we look forward to welcoming you back for another comfortable stay at Extended Stay America in the future. Sincerely,Hotel Management
1.0分
其他
I did not stay in that property because it was stinking a lot.
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酒店回复: Dear Ankush, We’re truly sorry to hear that your experience was impacted by an unpleasant odor at our property. This is certainly not the impression we aim to provide, and we understand how this affected your decision not to stay. Please know that we are actively addressing these concerns with our housekeeping and maintenance teams to ensure a fresher and more comfortable environment for all our guests. We value your feedback and the opportunity it gives us to improve. We hope to welcome you back under better circumstances in the future.Sincerely,Hotel Management
1.0分
商务出差
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Made a reservation for a colleague at this hotel. He was given a rollaway bed to sleep on and said it was not a hotel but permanent living quarters for those who resided there and it smelled heavily of mold. Very disapopinted, extended stays are usually quite nice.
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酒店回复: can you please call the hotel and ask for me i am the GM and want some more information regarding this stay?
房间还行，但床太糟糕了。我们不会再来了。我住酒店就两个基本要求：干净，还有一张舒服的床。结果这张床完全不合格。
床很舒服，工作人员很友好。我把外套忘在房间里了，他们帮我解决了。冰箱很大。外带早餐有格兰诺拉麦片棒、燕麦片和咖啡。这对我们来说还好，但万一其他人需要更多的话，就另当别论了。
还行，适合住一晚
我午夜前不久到达，按照计划独自入住，但到达时服务员没能给我配钥匙，结果我整晚都没钥匙，所以即使我想离开房间也出不去。那天晚上床上用品让我感觉不舒服，但很可能是因为用的洗涤剂有问题，因为第二天早上我感觉还好。早上，新来的早班服务员给我配了钥匙，这还不错。早餐是在入口处一个5英尺乘2英尺的小柜台上享用的，柜台上有一台低咖啡因/普通咖啡机、热水机、茶包、燕麦片包和一个双层小篮子，上面放着水果谷物棒，下面放着迷你松饼。同样，这些都放在离门口只有几英尺远的一个小台面/柜台上。我觉得这家酒店价格还可以，可以快速入住，但我很可能不会再来，因为我只多花一点钱就得到了更愉快的体验。
我房间里的电视坏了。前台尝试帮忙，但我收不到任何节目。他们没有给我安排换房间，退房时我把电视的问题告诉了前台。也没有提供部分房费退款。
房间还可以。地板很粘，马桶盖坏了，浴室没有热水。接待员非常不友好，好像我打扰了她。不会再住这里了
伟大的
Front desk lady was nice, and it was thoughtful to have snacks in the room, but there were nail clippings on the floor when i got to the room and included breakfast was coffee and nutrigrain bars.
Nice Extended Stay
The stay wasn't too bad. I was greeted by 2 different workers with great customer service and very helpful. I was happy the coffee and muffins was out a little before 6am, since I had to get up at 5am. The hotel was clean. Since my stay was only for 2 nights, they do not come and clean up or replenish towels unless you ask, but i the room had more than enough for 3 days. The area is nice and quiet. I would definitely stay here again
I did not stay in that property because it was stinking a lot.
Made a reservation for a colleague at this hotel. He was given a rollaway bed to sleep on and said it was not a hotel but permanent living quarters for those who resided there and it smelled heavily of mold. Very disapopinted, extended stays are usually quite nice.