The rooms were stink to high heaven. I had to choose between three the beds are full-size. I don’t know how they say. Four people can fit in a room with a full-size bed and a full-size pullout. They were just awful and the smell was just atrocious.
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酒店回复: Dear Brenda, Thank you for sharing your feedback with us. We are genuinely sorry that your stay did not provide the comfort and quality you expected. Your comments regarding room condition and overall experience have been shared with our operations team for immediate attention and improvement. We value your perspective and appreciate the opportunity to learn from your experience. We hope you will consider visiting again so we can deliver a more pleasant and refreshed stay in the future.Sincerely,Hotel Management
5.0分
其他
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Overall the room is nice and all but I hate dirty tub .. that tub was really disgusting to look at.. I took a shower in the sink…. I hate a dirty looking tub..but overall the location and hotel itself is really nice
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酒店回复: Dear Loretta, We are glad to hear you enjoyed the overall comfort and setting during your visit! Your feedback about the bathroom condition is truly appreciated and will be shared with our team to ensure a better experience for future guests. At Extended Stay America, we continually strive to improve, and we hope you’ll return so we can provide you with an even more enjoyable and seamless stay next time.Sincerely,Hotel Management
5.0分
其他
My stay at Extended Stay America was enjoyable, and the customer service was exceptional. The room was immaculate. Overall, I had a delightful experience.
1.0分
其他
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Terrible experience. Dirty room and bed and when asked to move to a different room the staff refused even though there were rooms available. Didn’t have any blankets or pillows for the pullout sofa bed we needed
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酒店回复: Dear Mike, We sincerely regret that your stay was impacted by the condition of the accommodations and the lack of support from some of our team. Providing clean, comfortable spaces and ensuring guests have what they need are priorities for us, and it’s clear we fell short. Your feedback will be shared with management so that necessary steps can be taken to prevent similar issues in the future.We appreciate your patience and hope to accommodate you again with a better impression next time.Sincerely,Hotel Management
1.0分
其他
old, dated and overall room appearance is a zero. it makes it look dirty. There were hairs in the shower on the walls.
did not like this place at all
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酒店回复: Dear Linda,Thank you for taking the time to share your feedback. We are very sorry to hear about the condition of your room and the impression it left. The concerns you mentioned do not align with the standards we strive to maintain, and we sincerely apologize for any discomfort caused. Your comments have been shared with our team for immediate attention. We hope you might consider giving us another chance to provide a far better experience.Sincerely,Hotel Management
1.0分
其他
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King bed, room
people on floor above me running around through 400 am, no one at the front desk to report it to. Will not stay at location in future. Do not recommend for anyone visiting Columbus.
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酒店回复: Dear Julio, Thank you for taking the time to share your experience. We are genuinely sorry for the disturbance you faced during the night and the lack of assistance available when you needed support. We understand how disruptive this must have been, and we apologize for not providing the restful environment you expected. Your comments are being reviewed with our team so we can strengthen both our service and responsiveness. While we regret that your stay fell short, we are committed to improving and would welcome the opportunity to provide you with a much more positive experience in the future.Sincerely,Hotel Management
2.0分
其他
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The room had holes in the carpet, bathroom was disgusting including the tub caulking was missing in areas in and around the tub. The front desk did inform of the shower pull drain being broken however the entire room was very unclean. The room was on the 3rd floor and when you got off the elevator the heat hit you in the face. Terrible stay
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酒店回复: Dear Stephanie,Thank you for taking the time to share your experience. We sincerely appreciate your comments and are grateful for the opportunity to learn from your visit. Please accept our apologies for the condition of your accommodations and the discomfort you encountered during your stay. Your observations are important to us, and we will use them to improve the quality of our services. We hope you will consider returning in the future so we may provide a more comfortable and seamless experience that reflects the high standards we strive to maintain.Sincerely,Hotel Management
3.0分
其他
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Meh
Had to look for a front desk person to check me in. Room could have been cleaner. Couldn’t adjust temp in room. Felt like the floor wasn’t sturdy in some places in the hallway, and felt the same way in bath tub. Shower fixtures were very hard to adjust
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酒店回复: Dear Kristen, We apologize for the inconveniences you encountered during your stay, from the check-in delay to the room cleanliness and maintenance concerns. Your comments about the flooring, temperature control, and shower fixtures have been shared with our maintenance team for prompt inspection and resolution. We strive to ensure every guest has a comfortable and seamless experience, and your input helps us improve. We're committed to addressing these areas and providing better service moving forward. We appreciate you bringing this to our attention and hope to welcome you back for a more enjoyable stay.Sincerely,Hotel Management
5.0分
其他
Stayed for one night. Very friendly, clean, convenient for where we were going.
住着很舒服，但是早餐很差，而且完全没有任何便利设施。所以，请改进这两点。
The rooms were stink to high heaven. I had to choose between three the beds are full-size. I don’t know how they say. Four people can fit in a room with a full-size bed and a full-size pullout. They were just awful and the smell was just atrocious.
Overall the room is nice and all but I hate dirty tub .. that tub was really disgusting to look at.. I took a shower in the sink…. I hate a dirty looking tub..but overall the location and hotel itself is really nice
My stay at Extended Stay America was enjoyable, and the customer service was exceptional. The room was immaculate. Overall, I had a delightful experience.
Terrible experience. Dirty room and bed and when asked to move to a different room the staff refused even though there were rooms available. Didn’t have any blankets or pillows for the pullout sofa bed we needed
old, dated and overall room appearance is a zero. it makes it look dirty. There were hairs in the shower on the walls.
did not like this place at all
King bed, room
people on floor above me running around through 400 am, no one at the front desk to report it to. Will not stay at location in future. Do not recommend for anyone visiting Columbus.
The room had holes in the carpet, bathroom was disgusting including the tub caulking was missing in areas in and around the tub. The front desk did inform of the shower pull drain being broken however the entire room was very unclean. The room was on the 3rd floor and when you got off the elevator the heat hit you in the face. Terrible stay
Meh
Had to look for a front desk person to check me in. Room could have been cleaner. Couldn’t adjust temp in room. Felt like the floor wasn’t sturdy in some places in the hallway, and felt the same way in bath tub. Shower fixtures were very hard to adjust
Stayed for one night. Very friendly, clean, convenient for where we were going.