酒店回复: Thank you for taking the time to leave us a review. I'm sorry your visit was not more favorable. I will share your comments and concerns with my leadership team.
3.0分
其他
原文
翻译提供方：Google
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酒店回复: Roquel, I would love to learn more about your recent stay and the reason for the low score. It is difficult for us to make improvements if we don't know what we did wrong.
5.0分
家庭亲子
We will definitely stay here again. Staff is friendly, breakfast buffet was delicious, beds and pillows are comfortable.
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酒店回复: Thank you for the great review. We look forward to hosting you again soon!
3.0分
商务出差
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I was disappointed by the property. I would not have rated it as "Wonderful," which is how it is ranked. It is dated. There was nothing wrong with the rooms, but the overall feel was just worn and tired.
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酒店回复: Ms. Parks, I hope our services made up for our the age of our hotel. I am sorry we didn't meet your expectations.
3.0分
情侣出游
The hostes that checked us in did not tell us how to get to our room nor the location of the elevators.
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酒店回复: Mr. Teneff, Thank you for staying with us. I'm sorry the check in agent forgot to give you a map and get you in the right direction. Hope you asked for help, and didn't have to wander the halls for very long. We look forward to hosting you again soon!
2.0分
家庭亲子
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The hotel is a bit outdated. Our room was pretty outdated with the carpet, furniture, and bathroom. All of the lamp and headboards were dusty. For the two nights we stayed, there was either some party or large groups of families being very loud in the courtyard and pool area until just after 10pm. We requested a quiet room. When I asked the front desk if there was a quiet time they told me 10pm. The breakfast was pretty chaotic and the two mornings they were very shorted staffed. The food was limited and not amazing. The staff were nice and I could tell were really doing their best. The hotel is right next to an airport so there is a decent amount of noise from that and to be expected. The beds were ok. I would not stay here again. I think it is probably a good option for families with a budget. My kiddo enjoyed the pool and surrounding area.
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酒店回复: Michelle, Thank you for your feedback. I will share your cleanliness comments with my housekeeping team. I'm glad your kiddo enjoyed the pool. We are a very busy city and there are always numerous activities happening, especially on the weekends. We don't get many noise complaints about the airport, but this weekend, there was an airshow in town. So you likely heard some air traffic from that amazing event. We love the thunderbirds! I'm sure breakfast was hopping. Folks really enjoy the extensive options of our complimentary breakfast buffet. Hope you got to feed the koi in our pond while you were here. We look forward to hosting you again soon!!
酒店干净卫生
房间比较宽敞，酒店位置近机场。
电梯坏了且没有修，必须自行搬行李上楼梯。
自助早餐品种有限，且餐厅布局不合理，住客排需要很长的队等待取餐。
房间非常宽敞，环境也特别好。
10分，地理位置很好，干净，服务周到。
宽敞
这家酒店很大，蜿蜒曲折，需要走很多路。带着行李很不方便。房间钥匙只住了一晚，就充了三次钱。工作人员没有道歉。早餐不错，但鸡蛋、培根等都只是温热的。我们不会再来了。
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We will definitely stay here again. Staff is friendly, breakfast buffet was delicious, beds and pillows are comfortable.
I was disappointed by the property. I would not have rated it as "Wonderful," which is how it is ranked. It is dated. There was nothing wrong with the rooms, but the overall feel was just worn and tired.
The hostes that checked us in did not tell us how to get to our room nor the location of the elevators.
The hotel is a bit outdated. Our room was pretty outdated with the carpet, furniture, and bathroom. All of the lamp and headboards were dusty. For the two nights we stayed, there was either some party or large groups of families being very loud in the courtyard and pool area until just after 10pm. We requested a quiet room. When I asked the front desk if there was a quiet time they told me 10pm. The breakfast was pretty chaotic and the two mornings they were very shorted staffed. The food was limited and not amazing. The staff were nice and I could tell were really doing their best. The hotel is right next to an airport so there is a decent amount of noise from that and to be expected. The beds were ok. I would not stay here again. I think it is probably a good option for families with a budget. My kiddo enjoyed the pool and surrounding area.