酒店回复: Dear Michael,Thank you for taking the time to provide your constructive feedback. We're disappointed to read about your stay, and we're sorry for falling short of your expectations. Rest assured, we'll remedy your odor concern and work diligently to do better going forward. Our team is confident we can meet your high standards for our brand, and we hope to have the opportunity to earn your confidence. Sincerely,General Manager

酒店回复: Thank you for sharing your experience. We're deeply disappointed that the room issue and billing error affected your stay, and we understand your frustration. Your feedback will be shared with our team to ensure proper resolution and prevent future occurrences. If there is any chance to welcome you back and improve your perceptions, we'd be grateful for it.Sincerely,General Manager

酒店回复: Dear Ira,Thank you for sharing your experience with us. We sincerely apologize for any inconvenience you had during your stay. It's disappointing that our team's service did not meet your expectations. Rest assured, we will share your comments with our team to ensure we are meeting our high standards of hsoptaility and that any opportunity for improvement is seized. It was a pleasure having you here, and we hope to have another chance to change your perceptions in the future.Sincerely,General Manager

酒店回复: Dear Alison,What you have described is far from the experience we want our guests to have. We're sorry to hear about any cleanliness or upkeep concerns during your visit, as both of these matters are incredibly important to us. In addition, we're sorry to hear about any safety concerns, as this is our top priority. Our housekeeping and maintenance teams will be sure to look into all of your comments further and make improvements where necessary. Should you wish to discuss any aspect of your visit further, please do not hesitate to reach out to us offline so that we can better assist you. Thank you, and we hope you will consider giving us another chance soon; we're confident that we can impress you. Sincerely,General Manager

酒店回复: Dear Jeffrey,Thank you for your feedback. We’re pleased to hear that our staff was helpful and made a positive impression. However, we sincerely apologize that our cleanliness and the odor you described did not meet your expectations and our usual standards. Please know that we take these matters seriously and will address them with our team to ensure a more comfortable experience for future guests. We hope you’ll consider staying with us again, as we strive to provide a higher standard of service and comfort.Sincerely,General Manager

酒店回复: Dear Candice,Thank you for being our guest. Please accept our apologies for the issues with your room, as this is never the experience we want for our visitors. Rest assured, we'll address your bathroom concerns, and our housekeeping team will focus on keeping our accommodations well-equipped. Additionally, please don't hesitate to reach out to our front desk if there is anything we can do to make your stay better. We hope you will give us a second chance. Sincerely,General Manager

酒店回复: Dear Paul,Thank you for sharing your feedback. We appreciate your candid comments about your recent experience, including your concern regarding the use of points for payment and the service provided at the front counter. Ensuring a seamless experience for our guests is a priority, and we regret any inconvenience caused in this instance. Your insights regarding the cleanliness of your room are also noted. Maintaining a clean and comfortable environment is fundamental to our commitment to guest satisfaction, and we will address this with our housekeeping team to ensure our standards are consistently upheld. We value your feedback as it helps us continually improve our services, and we hope to welcome you back for a more enjoyable stay in the future.Sincerely,General Manager