酒店回复: We're so glad you found your accommodations good! We look forward to making your next stay with us even better.
3.0分
家庭亲子
原文
翻译提供方：Google
位置优越，被忽视的财产
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酒店回复: Thank you for being our guest at the Best Western Pearland Inn. Please tell us about your future experiences. Your feedback is always welcome here.
4.0分
其他
原文
翻译提供方：Google
不
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酒店回复: We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back in the near future.
4.0分
其他
Comfortable stay.
I really enjoyed the stay, the room was comfortable, but I did find a couple of large ants in the restroom area.
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酒店回复: Thank you for your wonderful feedback—we’re so glad to hear you enjoyed your stay and found the room comfortable! We appreciate you bringing the ant issue in the restroom area to our attention. While it’s not a common occurrence, we take it seriously and have alerted our pest control team to address it promptly.Your feedback helps us improve, and we hope to welcome you back for an even better experience next time.
5.0分
其他
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Quick trip to relocate
My stay was lovely. Check in was quick and simple . I called ahead to let them know I would be arriving late. I had no issues. Room was very clean , pool was clean. The laundry facility worked and I was able to wash my clothes before leaving. The washer did smell like mildew however once my clothes were washed and dried they did not smell at all. Smelled great. Best part Walmart is in walking distance.
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酒店回复: Thank you so much for your kind review! We’re glad to hear your stay went smoothly and that check-in was quick and easy—even with a late arrival. It’s great to know your room, the pool, and the laundry facilities met your needs during your relocation.We appreciate your note about the washer smell—it’s something we’ll look into right away to ensure everything stays fresh for future guests. And yes, having Walmart nearby is definitely a convenient bonus!Wishing you all the best with your move, and we hope to welcome you back anytime you're in the area.
2.0分
家庭亲子
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Asked for a downstairs room as family member is handicap, was given 2nd floor room. Asked staff to change to 1st floor and she was irritated. Then was charged 3 times for our stay.
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酒店回复: Thank you for sharing your experience, and we sincerely apologize for the inconvenience and frustration you encountered. It’s disappointing to hear that your request for a downstairs room due to a family member's mobility needs wasn’t accommodated initially, and that the staff response was less than helpful. Additionally, being charged multiple times is unacceptable and understandably upsetting.We take these matters very seriously and encourage you to contact management directly so we can promptly resolve the billing issue and address the service concern with our team. Your comfort and satisfaction are important to us, and we appreciate you bringing this to our attention.
非常满意，很赞👍🏻
床超级舒服，公共区域也很干净漂亮。
这是我住过服务最好的酒店之一。客户服务非常棒，房间也很干净。
很普通的汽车旅馆。旁边有间大超市
好房间
位置优越，被忽视的财产
不
Comfortable stay.
I really enjoyed the stay, the room was comfortable, but I did find a couple of large ants in the restroom area.
Quick trip to relocate
My stay was lovely. Check in was quick and simple . I called ahead to let them know I would be arriving late. I had no issues. Room was very clean , pool was clean. The laundry facility worked and I was able to wash my clothes before leaving. The washer did smell like mildew however once my clothes were washed and dried they did not smell at all. Smelled great. Best part Walmart is in walking distance.
Asked for a downstairs room as family member is handicap, was given 2nd floor room. Asked staff to change to 1st floor and she was irritated. Then was charged 3 times for our stay.