had a few minor issues such as staff accidentally keying into our room once without knocking (we were right next to the staff laundry room, so understandable mistake). facilities and breakfast offerings were pretty minimal, but overall it was a positive experience. the room and halls were very clean, rates were cheap, room included a full kitchenette, and the location was great. staff were also very polite and helpful, and allowed us to check in 2 hours early
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酒店回复: Dear Owen, Thank you for sharing your experience. We’re glad to hear that your stay was overall positive and that you appreciated our clean rooms, convenient location, and helpful staff. It’s great to know that the early check-in and kitchenette have been added for your comfort. However, we apologize for the unexpected room entry and the limited breakfast options. Your feedback is valuable and will help us improve both our service and amenities. We hope to welcome you back again soon to Extended Stay America!Sincerely, Hotel Management
3.0分
家庭亲子
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The staff was super friendly and welcoming but the room was outdated and had a weird odor. There was hair left on the shower walls, and the beds move/not fixed. I would not consider the small muffins and bars "breakfast". But again, the staff was very friendly.
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酒店回复: Dear Diane, Thank you for sharing your feedback. We’re glad our staff made a positive impression with their friendliness and welcoming service. We also appreciate your comments regarding room cleanliness and breakfast offerings. Your feedback is important, and we will follow up with our housekeeping team to ensure each room is meticulously prepared for our guests. Your insights are valuable and will help guide enhancements so that future stays are even more comfortable and enjoyable.Sincerely,Hotel Management
5.0分
其他
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Best hotel
The staff there is excellent. They are warm and friendly and extremely kind. They go above and beyond to make you feel welcomed and comfortable. My wife and I were there for a week, and were greeted each morning by the staff genuine warmth. I highly recommend this hotel to anyone looking for a great hotel to stay in. The price is extremely reasonable.
5.0分
其他
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Great front desk support.
The front desk lady (Victoria) Accommodated our request for first floor room. It was late but she was still willing to verify room was ready and make the change. She was very helpful and made our stay a good experience.
5.0分
商务出差
There are guests that made me feel a little uncomfortable. But overall it was alright.
4.0分
其他
Very nice new for me have never stayed at one before. Excellent
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酒店回复: Dear David, Thank you for sharing your experience at Extended Stay America Suites. We’re delighted that your first stay with us left such a positive impression! It’s wonderful to know you enjoyed your visit, and we can’t wait to welcome you back for another outstanding stay.Sincerely,Hotel Management
5.0分
其他
The management staff is friendly, efficient, and professional. The room was clean, comfortable, and close to many things.
Overall, a very nice place.
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酒店回复: Thank you for staying with us and I appreciate your feedback. I'm glad that you enjoyed your stay and that you're happy with the cleanliness of the room and professionalism provided by the staff. Looking forward to having you again sometime soon.
4.0分
情侣出游
The "free breakfast" leaves a lot to be desired. Coffee, small muffins and Nutri Grain bteakfast bars.
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酒店回复: Dear Guest, Thank you for being our guest at Extended Stay America. We regret that the breakfast selection did not quite meet your expectations. We appreciate your comments, as they help guide us in enhancing our offerings. We hope the rest of your stay was enjoyable. We always aim to provide a more satisfying experience and hope to welcome you back again soon.Sincerely,Hotel Management
1.0分
商务出差
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I checked in for 2 days for work. My refrigerator didn’t work which I realized the first morning I woke up which ruined all my food. And then I tried to watch TV before I went to work and the cable was out. Called front desk when I got off work and all that was offered was no cable and they could bring in a new fridge. My food was already ruined and I just worked 13 hours, I don’t want to wait for someone to replace a fridge- I just want to relax! Will never stay there again!
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酒店回复: Dear Lana, We sincerely regret the inconvenience caused by the refrigerator and television issues. It is disappointing that these challenges affected your stay, especially after a demanding workday. Ensuring a comfortable and hassle-free experience is our priority, and we apologize for falling short. Your feedback is valuable, and we will address these concerns with our team to improve our service. While we understand your frustration, we hope you will reconsider and allow us another opportunity to provide the quality stay you deserve. Sincerely,Hotel Management
2.0分
商务出差
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Dirty room and ignored.
It took forever to get help when we checked in. We were basically ignored. Our floors were dirty in the kitchen area and bathroom. We won't be staying here again.
The only plus was the girl who checked us out was nice.
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酒店回复: Dear Guest, Thank you for taking the time to share your feedback. We understand how frustrating it is to experience service lapses and encounter cleanliness issues. Please know this is not representative of our standards. Your concerns will be addressed with our team to ensure such issues are not repeated. We appreciate you bringing these matters to our attention and hope you might reconsider staying with us in the future. We would love to welcome you back for the seamless visit you deserve.Sincerely,Hotel Management
had a few minor issues such as staff accidentally keying into our room once without knocking (we were right next to the staff laundry room, so understandable mistake). facilities and breakfast offerings were pretty minimal, but overall it was a positive experience. the room and halls were very clean, rates were cheap, room included a full kitchenette, and the location was great. staff were also very polite and helpful, and allowed us to check in 2 hours early
The staff was super friendly and welcoming but the room was outdated and had a weird odor. There was hair left on the shower walls, and the beds move/not fixed. I would not consider the small muffins and bars "breakfast". But again, the staff was very friendly.
Best hotel
The staff there is excellent. They are warm and friendly and extremely kind. They go above and beyond to make you feel welcomed and comfortable. My wife and I were there for a week, and were greeted each morning by the staff genuine warmth. I highly recommend this hotel to anyone looking for a great hotel to stay in. The price is extremely reasonable.
Great front desk support.
The front desk lady (Victoria) Accommodated our request for first floor room. It was late but she was still willing to verify room was ready and make the change. She was very helpful and made our stay a good experience.
There are guests that made me feel a little uncomfortable. But overall it was alright.
Very nice new for me have never stayed at one before. Excellent
The management staff is friendly, efficient, and professional. The room was clean, comfortable, and close to many things.
Overall, a very nice place.
The "free breakfast" leaves a lot to be desired. Coffee, small muffins and Nutri Grain bteakfast bars.
I checked in for 2 days for work. My refrigerator didn’t work which I realized the first morning I woke up which ruined all my food. And then I tried to watch TV before I went to work and the cable was out. Called front desk when I got off work and all that was offered was no cable and they could bring in a new fridge. My food was already ruined and I just worked 13 hours, I don’t want to wait for someone to replace a fridge- I just want to relax! Will never stay there again!
Dirty room and ignored.
It took forever to get help when we checked in. We were basically ignored. Our floors were dirty in the kitchen area and bathroom. We won't be staying here again.
The only plus was the girl who checked us out was nice.