酒店回复: Hello Cadeleene,We appreciate your feedback, and we take guest experiences seriously. Our team is committed to maintaining a high standard of cleanliness and comfort for all our guests. Your comments regarding the room conditions, including cleanliness and maintenance issues, are noted and will be communicated to our management team for review. We encourage you to reach out directly with any additional concerns, as your insights help us improve the experience for future guests. Thank you for sharing your thoughts, and we hope you find a more suitable accommodation in the future.
酒店回复: Hello Beverly,We appreciate your feedback regarding your recent experience and take all concerns seriously. It's unfortunate to hear that you felt unsafe and dissatisfied with the condition of your room. Your comments will be shared with management to help improve future stays for our guests. We encourage you to reach out directly to our management team regarding your concerns for a comprehensive review. Thank you for bringing this to our attention.
酒店回复: Hello Jenniffer,Thank you for your feedback regarding your recent stay. We understand how important uninterrupted privacy is during your visit. Your comments about the manager's intrusions and your feelings of safety are concerning, and we appreciate you bringing this to our attention. Guest experiences is a paramount consideration, and your insights will help inform future practices. Should you wish to discuss your experience further, please feel free to reach out to management directly.
3.0分
商务出差
原文
翻译提供方:Google
没有热水,设施陈旧。墙壁破洞满是污渍。地毯很脏,急需更换。整个房间需要重新粉刷,并进行深度清洁。
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酒店回复: Hello MERCEDES,Thank you for sharing your feedback regarding your stay. We appreciate your insights, as they are valuable in helping us understand our guests' experiences. Our team is continuously working to maintain and enhance our facilities. We hope you will consider staying with us again in the future, as we strive to provide a more positive experience for all our guests.
1.0分
家庭亲子
原文
翻译提供方:Google
我在这家酒店感觉不安全。我们实际上提前离开了,找到了另一家酒店。房间里的气味太难闻了。
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酒店回复: Hello Lynn,Thank you for your feedback. We're sorry to learn that your experience did not meet your expectations. Your concerns about safety and room conditions are important to us, and we appreciate you bringing them to our attention. We encourage guests to reach out to management directly with any specific issues so they can be addressed accordingly. Thank you for sharing your thoughts, as they help us improve our services and guest experience.
3.0分
家庭亲子
原文
翻译提供方:Google
他们可以更好地提供每日客房服务,尤其是当房间的地毯只要沾上一点水就容易产生异味的时候
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酒店回复: Hello Abdulhakeem,Thank you for sharing your feedback regarding room service and carpet maintenance. We understand that cleanliness is a critical aspect of a positive stay. Your comments will be communicated to the appropriate team for their consideration. We appreciate your insights as they help us enhance the experience for future guests. Thank you for staying with us.
价格很棒,位置也很好
房间里有股难闻的尿骚味,体验感很差,不推荐这家酒店。
失望。
这家酒店的照片上显示,房间、泳池和建筑都看起来非常漂亮。但我们到达时,前台女孩对我们非常好,非常友好,而且办理入住手续很快。但当我们到达房间时,乍一看,一切都显得破败不堪,散发着脏兮兮的气味。泳池和建筑看起来也无人照管。说实话,照片上看到的和我到达时看到的完全不一样。非常失望。不推荐这家酒店。我没有拍照,因为不值得。
千万别住这里——恶心又不卫生
这绝对是我和家人经历过的最糟糕的酒店体验。我不希望任何人住在这里。从我们走进酒店的那一刻起,环境就令人震惊,坦白说,这个地方应该多花些时间打扫一下。
让我来分析一下:
• 臭虫。没错,就是臭虫。我们发现背部、颈部和手臂上都有被咬的痕迹。仅凭这一点就应该立即关闭房间并进行消毒。
• 飞虫。房间里到处都是飞虫或果蝇,即使你再杀掉一些,看起来也没什么用——令人作呕,根本无法放松,也不想睡觉。
• 恶臭难闻。房间里弥漫着一股霉味,一打开门就扑面而来。真是一次不愉快的经历。
• 肮脏的地毯和墙壁。地毯污渍斑斑,潮湿难耐,看起来好多年没清洗了。墙壁上明显沾满了污渍、油渍和不明飞溅物。
• 浴室。不过,这还不是房间最糟糕的地方,提供的毛巾上明显有污渍。完全没法用。房间里的纸巾已经用完了,工作人员竟然没有想到留一卷备用。我们到达时,被安排到一间水槽里有类似呕吐物的东西的房间。
• 普遍的疏忽。房间里的一切都暴露出疏忽和管理不善。
我从来不指望经济型酒店能提供奢华的体验,但基本的卫生和清洁是不容商量的。这家酒店应该立即给我们全额退款。
如果你需要一个“只是可以躺下休息的地方”,这里还不错。价格便宜。床和枕头很不舒服。房间感觉很脏,闷热发霉。工作人员非常友好,水压也很好!!!!虽然是最后一分钟预订的,但以后不会再住了。感觉很脏。
感觉非常不安全。只有一楼有薄纱窗帘。浴室又旧又脏,墙壁和入口门也很脏。我不能住在这里。我需要退款。我不得不步行到另一家酒店。06 07 25 你收了我 321.84 美元。我希望立即退款。从你的网站上删除这个地方
什么也没有。我试图退款,但他们从来都不想退款。经理在我入住期间去了房间四次。他给出的理由是他们在房间里找东西。即使我把他们要的东西递给他们,他们也打断了我。这里非常不安全,住宿条件很差。
没有热水,设施陈旧。墙壁破洞满是污渍。地毯很脏,急需更换。整个房间需要重新粉刷,并进行深度清洁。
我在这家酒店感觉不安全。我们实际上提前离开了,找到了另一家酒店。房间里的气味太难闻了。
他们可以更好地提供每日客房服务,尤其是当房间的地毯只要沾上一点水就容易产生异味的时候