酒店回复: thank you for your response we will work on it.
1.0分
商务出差
原文
翻译提供方：Google
肮脏、不安全、嘈杂且工作人员不友好。
酒店回复: thank you for your response we will work on it.
2.0分
其他
原文
翻译提供方：Google
坏的
酒店回复: Thanks we will definitely work on your review.
5.0分
商务出差
原文
翻译提供方：Google
关注好
酒店回复: thanks for your response.
1.0分
情侣出游
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The room was disgusting. The floor boards literally were detaching from the floor and they were sticky. There was stuff, I don't know what it was, all over the walls and door. The curtains were broken and the room smelled like lemon cleaner mixed with BO. We didn't stay there and got another hotel room.
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酒店回复: Thank you for bringing this to our attention. I want to sincerely apologize for the condition of the room you encountered. The experience you described is completely unacceptable and far below the standards we set for our property.The issues with the flooring, cleanliness of the walls and door, broken curtains, and unpleasant odor should never have happened. I fully understand why you chose not to stay, and I’m truly sorry for the inconvenience and frustration this caused.Please know that I have already addressed this with our housekeeping and maintenance teams to ensure this room is immediately inspected and corrected so no guest encounters this again.I would also like to make this right for you. If you could contact me directly at [phone/email], I will be happy to assist you with a full refund for the night and discuss any additional steps we can take to regain your trust.Thank you again for your feedback, and I hope we have the opportunity to provide you with a much better experience in the future.
1.0分
家庭亲子
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Room was not clean whatsoever, the floors had piles of dirt. We were given 2 towels when paying for 4 people to be in the room. They did not feel nor smell clean and to get more was a huge hassle. It was extremely unsafe, there were cops there both nights arresting people. The doors didn’t close all the way.
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酒店回复: Hello,Thank you for bringing this to our attention. I sincerely apologize for the experience you had during your stay. This is far below the standards we expect to provide, and I’m very sorry for the inconvenience and discomfort it caused.The cleanliness issues you described, including the condition of the floors and towels, are unacceptable. I’ve already addressed this with our housekeeping team to ensure this does not happen again. Additionally, the difficulty you had obtaining basic amenities such as extra towels should never occur, and we will be reviewing our procedures immediately.Your concerns about safety are equally important to us. While we do cooperate with local law enforcement when necessary, our goal is always to provide a secure and comfortable environment for all guests. We are assessing what steps we can take to ensure guests feel safe at all times. The door not closing properly is a serious concern, and our maintenance team has been notified to address this issue right away.We truly value your feedback and would appreciate the opportunity to make this right. If you’re willing, please contact me directly so we can discuss your experience further and find a resolution.Thank you again for taking the time to let us know what happened.
1.0分
家庭亲子
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As soon as I walked into the room, I was greeted with roaches. Hair all over the bathroom floor Roach also on the bed plus cigarette burns on the bedding. Needless to say, I turned around and left. I decided to just let the roaches have the room because I would rather sleep in my car! Very false advertising. Didn’t look anything like pictures on line. I told the owner about it. He said “ you don’t have to stay here”
Not even a partial refund. Heck, not even an apology!
Never have I walked into a room with tv on. Guess that was an attempt to keep the roaches hidden. Let’s just say, in my five whole minutes of being there, was WAY too long!! And this is my first ever review so believe me when I say this, DONT!!!
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酒店回复: Thank you for taking the time to share your experience. I am truly sorry to hear about the conditions you encountered and the impression this left. What you described is completely unacceptable and far below the standards we strive to maintain.I apologize that the room was not properly prepared and that your concerns were not handled with the care and professionalism you deserved. We take cleanliness and guest comfort very seriously, and I will be addressing this situation directly with our housekeeping and front-desk teams to ensure it does not happen again.While I understand you chose not to stay, I would appreciate the opportunity to discuss this further and work toward a resolution. Please contact me directly so we can make this right.Thank you again for bringing this to our attention. Your feedback is important, and we are committed to doing better.
1.0分
商务出差
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This place is under construction and there are no amenities to facilitate guest. The towels were dirty, the floor was cracked and broken, holes in the walls, dirty fridge and microwave, etc. I couldn't wait to get out of there. The TV didn't work and there was no phone. I should be given a refund.
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酒店回复: Thank you for taking the time to share your feedback. I’m very sorry to hear about your recent experience with us. What you’ve described is far below the standards we strive to maintain, and I completely understand your frustration.Please accept my sincere apologies for the condition of your room and the inconvenience you experienced during your stay. The issues you mentioned — including cleanliness concerns, maintenance problems, and lack of amenities — are unacceptable, and I’ve already shared your comments with our housekeeping and maintenance teams for immediate review and correction.We would like to make this right for you. Please contact me directly at [manager’s phone number or email address] so I can personally assist with processing your refund and ensure your concerns are fully addressed.We truly appreciate your feedback as it helps us improve, and I hope you’ll give us another opportunity in the future to provide you with the comfortable, quality stay you deserve.
1.0分
其他
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Room was dirty and staff wasn’t to pleasure to deal with and was very rude and please don’t spill no juice on the bed by accident because they gone keep your deposit and they only clean your room once a day if you staying over for a couple of days!
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酒店回复: Thank you for taking the time to share your feedback. I’m very sorry to hear about your experience and that our service did not meet your expectations. Cleanliness and courteous service are top priorities for us, and I sincerely apologize if we fell short during your stay.Regarding the deposit and room cleaning policy — we understand how frustrating this must have been. Our team is reviewing your comments to ensure that our policies are communicated clearly and that all staff interactions remain respectful and professional at all times.I’d appreciate the opportunity to speak with you directly to make this right. Please contact me at [manager’s email or phone number] so we can discuss your experience further and find a resolution.Thank you again for your feedback — it helps us improve and provide a better experience for all our guests.
3.0分
其他
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Good value for a quick, cheap stay
Staff was friendly and helpful. I was only staying there for one night and I needed a cheap place to sleep in and I feel like I got my moneys worth.
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酒店回复: Thank you so much for taking the time to share your feedback! We’re happy to hear that you found good value in your stay and that our team made you feel welcome. Even for a quick visit, we want every guest to feel comfortable and cared for. We truly appreciate your kind words and hope to have the pleasure of welcoming you back again soon!
如果可以的话，我会给他们零颗星...这是一个低级的地方...肮脏的房间闻起来就像我睡在公共浴室里，与公共浴室一样的潮湿和污垢的味道，它给我的印象是这是无家可归者的卧室...互联网上显示的照片与该地方的实际情况无关，我附上被破坏的游泳池和脏水的照片...毛巾很脏，浴室里有蟑螂，我们甚至不能洗澡我们感到恶心，房间又暗又臭，有一盏发霉的灯...游泳池，水是巧克力色的并且被破坏了...我们在恐惧中入睡，因为楼梯上有陌生人，走廊有股臭味尿液，你甚至可以看到黄色的液体，我认为那是尿液。我支付了那个地方的费用，因为我去旅行送我女儿上大学，这是我们在一起的最后一晚，真是遗憾，这是一次可怕的经历。
糟糕的经历
肮脏、不安全、嘈杂且工作人员不友好。
坏的
关注好
The room was disgusting. The floor boards literally were detaching from the floor and they were sticky. There was stuff, I don't know what it was, all over the walls and door. The curtains were broken and the room smelled like lemon cleaner mixed with BO. We didn't stay there and got another hotel room.
Room was not clean whatsoever, the floors had piles of dirt. We were given 2 towels when paying for 4 people to be in the room. They did not feel nor smell clean and to get more was a huge hassle. It was extremely unsafe, there were cops there both nights arresting people. The doors didn’t close all the way.
As soon as I walked into the room, I was greeted with roaches. Hair all over the bathroom floor Roach also on the bed plus cigarette burns on the bedding. Needless to say, I turned around and left. I decided to just let the roaches have the room because I would rather sleep in my car! Very false advertising. Didn’t look anything like pictures on line. I told the owner about it. He said “ you don’t have to stay here”
Not even a partial refund. Heck, not even an apology!
Never have I walked into a room with tv on. Guess that was an attempt to keep the roaches hidden. Let’s just say, in my five whole minutes of being there, was WAY too long!! And this is my first ever review so believe me when I say this, DONT!!!
This place is under construction and there are no amenities to facilitate guest. The towels were dirty, the floor was cracked and broken, holes in the walls, dirty fridge and microwave, etc. I couldn't wait to get out of there. The TV didn't work and there was no phone. I should be given a refund.
Room was dirty and staff wasn’t to pleasure to deal with and was very rude and please don’t spill no juice on the bed by accident because they gone keep your deposit and they only clean your room once a day if you staying over for a couple of days!
Good value for a quick, cheap stay
Staff was friendly and helpful. I was only staying there for one night and I needed a cheap place to sleep in and I feel like I got my moneys worth.