酒店回复: Thank you for taking the time to share your feedback. We're sorry to hear that you found parts of the hotel in need of maintenance. Your comments are important to us, and we’re already taking steps to improve our facilities. We hope to have the opportunity to welcome you back and provide a much better experience next time.
2.0分
其他
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They did not put fresh sheets on the bed when we checked in. The prior guests sheets were still on the bed. I asked them to put down all new sheets and cases. They put down a new top sheet, but not new pillow cases or base sheet or blanket. The bathroom shower hadnt been cleaned in weeks. Never staying here again.
1.0分
其他
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No available equipment to transport luggage to your room. I was told you are to leave your luggage in the car then get room key and drive luggage to the room I explained I had taken a Uber. It only gets worse My husband pushes a walker they placed use in a smoke odor room on the other side away from the front lobby we couldn’t look at another room because it took a minute for elevator to move and it smelled like urine I asked if we could be put in another room on the first floor we were told later when asked about change later it was a different front desk employee he was unable to communicate he did not speak English kept telling me tomorrow there’s a lot more think you get the message what an experience
1.0分
家庭亲子
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Requested non-smoking rooms the room reeked of stale cigarettes smoke, the sheets on the bed had cigarette hole in them and not looking clean also the pillow where filthy yellow with stains on them with all this making it impossible to stay at this hotel
3.0分
情侣出游
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The room was ok, not awful but not great. I booked an accessable room with walk in shower but once I arrived they stated they no longer had that room available so I had to get a room with a bath and shower combo, not great for someone with lower back issues. They did have complementary breakfast and I can say the apple juice is awesome. The only other issue I can say is at checkout they did not give me any type of receipt and that really worried me.
2.0分
其他
Bedding had stains, the bathtub was horribly stained by years of floor mat use(which was missing for some reason)
1.0分
其他
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Location of the hotel was great. I understand that this is an older building; however, the rooms should not reflect this, and they did. The room had lots of dust buddies and lint bugs. We had to go and purchase new linen because of the uncertainty and the uncleanliness of the room.
1.0分
其他
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This place is absolutely terrible very dirty and poorly maintained. I went during Hampton University’s Homecoming, and it honestly felt like they treated guests this way on purpose because it was an HBCU event. They decided to treat their customers like filth during Homecoming weekend. I will never in my life stay in this godforsaken place again. They need new management and cleaners ASAP. Do yourself a favor and stay far away.
1.0分
商务出差
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The staff did what they could, but the rooms were poorly maintained. They had obviously been painted recently but who every did the job was very good. The bath tubs were painted but the paint was peeling and the bed looked like it had been slept in and the covers just pulled back up without changing. I was shown three rooms to choose from and the time being late, I just took the best of the worst. I didn't stay the second night.
极其糟糕的房间
需要维护
They did not put fresh sheets on the bed when we checked in. The prior guests sheets were still on the bed. I asked them to put down all new sheets and cases. They put down a new top sheet, but not new pillow cases or base sheet or blanket. The bathroom shower hadnt been cleaned in weeks. Never staying here again.
No available equipment to transport luggage to your room. I was told you are to leave your luggage in the car then get room key and drive luggage to the room I explained I had taken a Uber. It only gets worse My husband pushes a walker they placed use in a smoke odor room on the other side away from the front lobby we couldn’t look at another room because it took a minute for elevator to move and it smelled like urine I asked if we could be put in another room on the first floor we were told later when asked about change later it was a different front desk employee he was unable to communicate he did not speak English kept telling me tomorrow there’s a lot more think you get the message what an experience
Requested non-smoking rooms the room reeked of stale cigarettes smoke, the sheets on the bed had cigarette hole in them and not looking clean also the pillow where filthy yellow with stains on them with all this making it impossible to stay at this hotel
The room was ok, not awful but not great. I booked an accessable room with walk in shower but once I arrived they stated they no longer had that room available so I had to get a room with a bath and shower combo, not great for someone with lower back issues. They did have complementary breakfast and I can say the apple juice is awesome. The only other issue I can say is at checkout they did not give me any type of receipt and that really worried me.
Bedding had stains, the bathtub was horribly stained by years of floor mat use(which was missing for some reason)
Location of the hotel was great. I understand that this is an older building; however, the rooms should not reflect this, and they did. The room had lots of dust buddies and lint bugs. We had to go and purchase new linen because of the uncertainty and the uncleanliness of the room.
This place is absolutely terrible very dirty and poorly maintained. I went during Hampton University’s Homecoming, and it honestly felt like they treated guests this way on purpose because it was an HBCU event. They decided to treat their customers like filth during Homecoming weekend. I will never in my life stay in this godforsaken place again. They need new management and cleaners ASAP. Do yourself a favor and stay far away.
The staff did what they could, but the rooms were poorly maintained. They had obviously been painted recently but who every did the job was very good. The bath tubs were painted but the paint was peeling and the bed looked like it had been slept in and the covers just pulled back up without changing. I was shown three rooms to choose from and the time being late, I just took the best of the worst. I didn't stay the second night.