酒店回复: Hello Raiford,Thank you for sharing your experience. We regret that your stay did not meet your expectations and appreciate you bringing these matters to our attention. We strive to provide a comfortable environment for all guests and acknowledge the importance of cleanliness and safety during your visit. Your feedback is valuable and will be shared with the management team for further consideration. We wish you all the best in your future travels.
酒店回复: Hello Calen,Thank you for sharing your feedback. We appreciate you bringing these concerns to our attention. Our team is committed to providing a positive experience, and we regret that your stay didn’t meet those expectations. Your comments regarding the front desk service and room condition will be shared with management for further evaluation and necessary action. We value your input as it plays a crucial role in our ongoing efforts to improve.
1.0分
其他
原文
翻译提供方：Google
浴室的地板上到处都是酒吧。看起来还有尿渍。
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酒店回复: Hello Christopher,Thank you for your feedback. Cleanliness is a top priority for us, and we are continually working to maintain high standards throughout the hotel. Your comments regarding the bathroom condition will be shared with the management team for review. We appreciate your insights as they help us improve for future guests.
4.0分
其他
原文
翻译提供方：Google
质量昂贵
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酒店回复: Hello Yannick,Merci d'avoir partag votre avis sur votre rcente exprience. Nous sommes ravis d'apprendre que vous avez apprci la qualit de notre htel. Votre satisfaction est notre priorit et nous esprons avoir le plaisir de vous accueillir á nouveau bientt.
4.0分
其他
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Could use updating. Breakfast was supposed to be til 9am but was usually closed about 15 minutes early without warning. Bed was very comfortable. Needs better clothes hanger.
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酒店回复: Hello BARRY,Thank you for sharing your feedback with us. We appreciate your positive remarks about the comfort of the bed. Your insights regarding the breakfast hours and clothing storage will be noted as we continually strive to enhance our guest experience. We hope you enjoyed your overall stay and we look forward to welcoming you back in the future.
2.0分
其他
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The hotel smelled like cigarettes the moment we walked in. The bedding was stained, the bathroom had hair in it, and mold on the shower wall. The booking was non-refundable. The television did not work upon arrival. When the front desk was notified of it, the employee said they knew it worked because they “heard it yesterday” and “we can’t charge you because there’s not a card on file.”
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酒店回复: Hello Victoria,Thank you for sharing your feedback. We understand that your experience did not meet your expectations. We continuously strive to maintain high standards for cleanliness and service, and we appreciate your comments regarding the condition of your room and the response from our front desk team. Your feedback is valuable and will be passed on to the appropriate departments to enhance future guest experiences.
2.0分
其他
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I called and asked for a handicap room and was told no problem we get there and the room was on the 3rd floor.. the shower curtain had mold on it. The room smelled like mold so we went and bought candles. Roaches were on the baseboard. I've stayed at this location the last 4 years, and want be back..
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酒店回复: Hello Jamie,Thank you for sharing your feedback. We regret to hear about your experience and understand your concerns regarding the condition of your room. Your comments regarding accessibility and cleanliness are important and will be forwarded to the appropriate teams for review. We value your loyalty over the past four years and appreciate your input as it helps us improve for future guests. Thank you for taking the time to share your insights; we hope you find accommodations better suited to your needs in the future.
2.0分
商务出差
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You can get 6oz of coffee in the morning- but the pancake machine and juice machine will be out of order everyday- also had to slam the door to get it to latch and or lock.
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酒店回复: Hello Matthew,Thank you for sharing your feedback with us. We're glad to hear you enjoyed our coffee service. We're currently addressing the issues with the pancake and juice machines, as well as the door latching concerns to improve our guests' experiences. Your comments are valuable as they help us enhance the quality of our offerings. We hope to have the opportunity to welcome you back in the future for a more seamless stay.
4.0分
其他
Dirty comforter, bathroom floor not swept, elevator button broken, vending machine empty...
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酒店回复: Hello Amanda,Thank you for your feedback regarding your recent stay. We appreciate you bringing these issues to our attention, as they help us understand areas where we can improve. We take cleanliness and maintenance seriously and will ensure your comments are shared with the appropriate departments. Guest experiences are important to us, and we encourage you to reach out to management directly for any further discussions regarding your stay.
房间很干净，但好几样东西都坏了。其中一张床边的灯不亮，充电器也用不了。浴室的插座只有上面的插孔能用。价格倒是挺划算的。
网站上的照片和现场照片差别很大。我们到达房间后，他们把我们安排在脏兮兮的房间里，床铺只铺了一半。之后我们向值班经理汇报了情况。他们把我们换到了地板不太干净的房间，因为其他房间都预订满了。我们开车去了当地的沃尔玛，买了清洁用品，然后打扫了房间。凌晨2点47分，我们隔壁的房间发生了争执，我们无法打电话给前台，因为房间里有电话。我向经理汇报了情况。如果能退款，我会把我们的团队换到另一家酒店。两天后我们搬到了更好的酒店。如果可以的话，不要住在这种非常简陋的地方。
太恶心了
前台的那位女士连挂断电话帮我办理入住都懒得理会。房间破烂不堪。墙壁裂缝，插座电线裸露。床单也破了个大洞。简直太不舒服太恶心了。
浴室的地板上到处都是酒吧。看起来还有尿渍。
质量昂贵
Could use updating. Breakfast was supposed to be til 9am but was usually closed about 15 minutes early without warning. Bed was very comfortable. Needs better clothes hanger.
The hotel smelled like cigarettes the moment we walked in. The bedding was stained, the bathroom had hair in it, and mold on the shower wall. The booking was non-refundable. The television did not work upon arrival. When the front desk was notified of it, the employee said they knew it worked because they “heard it yesterday” and “we can’t charge you because there’s not a card on file.”
I called and asked for a handicap room and was told no problem we get there and the room was on the 3rd floor.. the shower curtain had mold on it. The room smelled like mold so we went and bought candles. Roaches were on the baseboard. I've stayed at this location the last 4 years, and want be back..
You can get 6oz of coffee in the morning- but the pancake machine and juice machine will be out of order everyday- also had to slam the door to get it to latch and or lock.
Dirty comforter, bathroom floor not swept, elevator button broken, vending machine empty...