Lost power our second night in, they didn’t get the elevators turned back on so being on the 3rd floor we couldn’t leave our room, if we did we couldn’t get back in without finding someone to let us in.
The shower was the worst shower I’ve ever experienced in my life, it was like taking a shower with the last 3 drops of a water bottle.
Hair on the floors and in the tub.
No comforter, and 2 towels I had to keep returning in order to get new ones cause “there’s no housekeeping”
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酒店回复: Dear Guest, We sincerely apologize for the challenges you experienced, including the power outage and the elevator issues. We understand how frustrating this must have been, especially while staying on the third floor. We also apologize for the poor shower pressure and inconvenience caused by limited housekeeping services. These issues do not reflect our standards, and our maintenance and housekeeping teams have been instructed to address them. We truly appreciate you bringing this to our attention and we hope to welcome you back with a significantly improved and refreshed experience.Sincerely,Hotel Management
3.0分
商务出差
For breakfast they only coffee and tea. Off brand muffins and a granola. Some staff members of the front office are ok and it’s 2 that are the rudest.
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酒店回复: Dear Guest, Thank you for sharing your feedback. We appreciate your comments about our breakfast offerings and apologize if they did not meet your expectations. Your note regarding the limited items has been shared with our team as we continue exploring ways to enhance guest satisfaction. We are also concerned to hear about your experience with certain front desk staff members and will address this to ensure better service. Your input is valuable in helping us improve, and we hope to offer you a much better stay in the future. SincerelyHotel Management
4.0分
其他
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I have stayed at this hotel twice this year and each time I have enjoyed my stay. The staff on both occasions have been very friendly and welcoming. The hotel is quiet and I although I'm usually out late due to a concert or dinner I love how the doors are locked at a certain time and you have to call to get in. Even when you call you are let in almost immediately. Whener I'm in the area I will stay here again.
5.0分
其他
The staff was curteous, particularly Nesha. The kitchenette in the room is a big bonus, and the room was spacious.
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酒店回复: Dear Guest,We are happy to hear that you enjoyed your stay at Extended Stay America and found our staff, especially Nesha, helpful and courteous. It’s also great that our spacious room and kitchenette enhanced your experience. We always strive to create a comfortable atmosphere for our guests, and your kind words motivate us to keep improving. We hope to welcome you back soon for another fantastic stay!Sincerely,Hotel Management
1.0分
朋友出游
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Cleaning not to standard. Pets everywhere.
People loitering outside made me feel unsafe. We stayed the night because it was late but then checked out and went elsewhere and had those 2 nights refunded
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酒店回复: Dear Guest, We’re truly sorry to hear that your experience did not meet expectations. Cleanliness, safety, and guest comfort are our top priorities, and we regret that we fell short during your stay. Please be assured that your comments have been shared with our management and housekeeping teams. We also apologize for any discomfort caused by other guests or pets on the property. Your feedback helps us improve our service, and we hope to have the opportunity to welcome you back for a better experience.Sincerely,Hotel Management
2.0分
商务出差
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The carpet has worn holes in it. There are NO dishes; the cupboards are bare. This is an extended stay hotel! I changed rooms because the first one smelled like cigarette smoke even though the staff had propped the window open. The second room wasn’t much better. I do not recommend anyone staying here.
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酒店回复: Dear Guest, We sincerely apologize for the issues you experienced during your stay, including the worn carpet, lack of kitchen dishes, and lingering smoke odor in your rooms. Your comments have been shared with our housekeeping and maintenance teams to ensure improvements for future guests. Providing a clean, comfortable, and fully equipped environment for extended stay guests is our top priority, and we regret that we fell short during your visit. We hope to have the opportunity to welcome you back and provide a much better experience.Sincerely,Hotel Management
3.0分
其他
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The staff was very friendly and pleasant. The main issue was cleanliness. There was hair on the hand towel and counter in the bathroom. That just made everything else feel not so clean. Also, the deadbolt was not able to lock on the door.
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酒店回复: Dear Guest, We sincerely apologize for the cleanliness issues you encountered, including hair on the hand towel and bathroom counter, as well as the malfunctioning deadbolt. Your comments have been shared with our housekeeping and maintenance teams to prevent such occurrences in the future. We are glad to hear that our staff made a positive impression, and we are committed to improving all aspects of our guest experience. We hope to have the opportunity to welcome you back and provide a much more comfortable and clean stay.Sincerely,Hotel Management
5.0分
其他
Overall positive stay. Rooms very clean. Staff super friendly. I would recommend this to a friend.
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酒店回复: Dear Guest, Thank you for your wonderful review. We’re thrilled to know that you had an overall positive stay at Extended Stay America and appreciated our clean rooms and friendly staff. It’s always rewarding to hear when guests enjoy their experience and would recommend us to others. Your kind words truly motivate our team to continue providing excellent service and comfortable accommodations. We greatly value your support and trust in choosing our hotel. We look forward to welcoming you again soon and ensuring your next visit is just as pleasant and memorable. Sincerely,Hotel Management
1.0分
情侣出游
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This property is dirty and outdated. My bedsheets had a pair of used socks laying in it. The shower was moldy. The kitchen didn’t have any plates, cups, cookware, utensils. The front desk told us they were sold out of kitchen ware. The area around the hotel feels unsafe too. Would not recommend!!
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酒店回复: Dear April, We sincerely apologize for the issues you experienced, including the cleanliness of your room, the condition of the shower, and the lack of kitchen items during your stay. Providing a clean, safe, and fully equipped environment is our top priority, and we regret that we fell short. Your comments have been shared with our team to address these concerns and improve our services. We appreciate your input, as it helps us enhance the guest experience. We hope to have the opportunity to provide a better stay in the future. Sincerely, Hotel Management
一切都会来
Lost power our second night in, they didn’t get the elevators turned back on so being on the 3rd floor we couldn’t leave our room, if we did we couldn’t get back in without finding someone to let us in.
The shower was the worst shower I’ve ever experienced in my life, it was like taking a shower with the last 3 drops of a water bottle.
Hair on the floors and in the tub.
No comforter, and 2 towels I had to keep returning in order to get new ones cause “there’s no housekeeping”
For breakfast they only coffee and tea. Off brand muffins and a granola. Some staff members of the front office are ok and it’s 2 that are the rudest.
I have stayed at this hotel twice this year and each time I have enjoyed my stay. The staff on both occasions have been very friendly and welcoming. The hotel is quiet and I although I'm usually out late due to a concert or dinner I love how the doors are locked at a certain time and you have to call to get in. Even when you call you are let in almost immediately. Whener I'm in the area I will stay here again.
The staff was curteous, particularly Nesha. The kitchenette in the room is a big bonus, and the room was spacious.
Cleaning not to standard. Pets everywhere.
People loitering outside made me feel unsafe. We stayed the night because it was late but then checked out and went elsewhere and had those 2 nights refunded
The carpet has worn holes in it. There are NO dishes; the cupboards are bare. This is an extended stay hotel! I changed rooms because the first one smelled like cigarette smoke even though the staff had propped the window open. The second room wasn’t much better. I do not recommend anyone staying here.
The staff was very friendly and pleasant. The main issue was cleanliness. There was hair on the hand towel and counter in the bathroom. That just made everything else feel not so clean. Also, the deadbolt was not able to lock on the door.
Overall positive stay. Rooms very clean. Staff super friendly. I would recommend this to a friend.
This property is dirty and outdated. My bedsheets had a pair of used socks laying in it. The shower was moldy. The kitchen didn’t have any plates, cups, cookware, utensils. The front desk told us they were sold out of kitchen ware. The area around the hotel feels unsafe too. Would not recommend!!