酒店回复: Hello Michele,Thank you for taking the time to share your experience with us. We are disappointed to hear that your stay did not meet your expectations and would like to apologize for the inconvenience caused. We take your feedback seriously and will share it with our team for further improvements. We hope you will give us another chance to provide a better experience in the future.Sincerely,Hotel Manager
酒店回复: Dear Maida,Thank you for your honest feedback. We're glad to hear that you had a positive experience with our day staff, but we sincerely apologize for the negative interactions you had with our overnight staff. Guest satisfaction is our priority, and no one should feel unwelcome. We will address this internally to ensure all guests receive the respectful and friendly service they deserve. We appreciate your input and regret that we won’t have the opportunity to host you again.Sincerely, Hotel Manager
2.0分
家庭亲子
原文
翻译提供方：Google
他们没有打扫房间，也没有更换毛巾，负责人自称是经理，态度和客户服务都很糟糕。
她表示清洁工周日没有上班。
我们认为，对于一家每天都应该提供清洁服务的酒店来说，这种借口是站不住脚的。
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酒店回复: First of all, I would like to apologize for the inconvenience caused to the guest.When the guest informed me that their room was not cleaned, I told them that the regular housekeepers were on leave on that day and there were other people working in their place. Inadvertently, they did not clean that particular room.As suggested by the guest the words "cleaners did not work on Sunday" were not uttered at all.However, I do apologize once again for the inconvenience caused to the guest. Would also compensate the same by offering them part refund.Thanks & regards,MS DRAKEFRONT DESK
酒店回复: Dear Anthony,Thank you for your feedback! We're glad to hear you enjoyed your stay and found our hotel clean and comfortable, as well as conveniently located near Mountain Creek Resort. We appreciate your kind words about our staff, and we’re always working to improve our facilities. We look forward to welcoming you back for another stay at a reasonable price!Sincerely, Hotel Manager
酒店回复: Dear Colleen,Thank you for sharing your feedback! We're glad you enjoyed the delicious waffles at breakfast and appreciated our prompt snow removal efforts. However, we’re sorry to hear about the entry driveway conditions. Ensuring guest safety is a top priority, and your comments about applying salt or sand to the driveway are invaluable. We’ll work on addressing this for future winter weather. Thank you for bringing it to our attention, and we hope to welcome you back soon!Sincerely, Hotel Management
5.0分
其他
原文
翻译提供方：Google
非常安静舒适。
我不喜欢的是二楼的窗帘不能拉上，而且晚上聚光灯会从窗户射进来。
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酒店回复: Dear Guest,Thank you for your review! We’re pleased to hear that you found the hotel very quiet and comfortable. We apologize for the issue with the drapes on the second floor and appreciate your feedback. We’ll look into this to enhance our guests' experience. We hope to see you again soon!Sincerely, Front Desk Hotel Management Quality Inn
酒店回复: Dear Mary,Thank you for sharing your experience, and we sincerely apologize for the unpleasant odor you encountered during your stay. We understand how frustrating and uncomfortable this must have been, and we take your feedback seriously. We appreciate you notifying the front desk, and we are actively addressing this issue to ensure it doesn’t happen again. Your comfort is our priority, and we regret that we fell short during your visit. We hope to have the opportunity to provide you with a much better experience in the future.Sincerely, Hotel Manager
3.0分
其他
原文
翻译提供方：Google
工作人员很友好，房间内部也很干净。但整体来说，这个地方比较陈旧。
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酒店回复: Dear Valentin,Thank you for your feedback! We're glad you found the staff friendly and your room clean. We understand that the overall look of the property felt outdated, and we appreciate your input. Your comments will be shared with our team as we continue to make improvements. We hope to welcome you back for an even better stay in the future!Sincerely, Hotel Manager
5.0分
其他
原文
翻译提供方：Google
这是一个方便又实惠的选择。地理位置非常好，距离徒步路线或当地商店/餐厅仅8分钟车程。
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酒店回复: Dear Cindy,Thank you for your feedback! We're glad to hear that you found our hotel to be a convenient and affordable option. It's wonderful that you appreciated the great location, with easy access to hiking, shops, and restaurants. We hope to welcome you back for another enjoyable stay soon!Sincerely, Hotel Manager
一进门就直接走了出去。床上污渍斑斑，墙上洞洞，走廊昏暗，停车场里还有可疑活动。整个地方都弥漫着难闻的气味。我12岁的女儿害怕极了，浑身不自在。我们要求退房且不收费时，前台的女士态度很差，一句话都不说就打断了我。我们告诉也订了房间的朋友不要浪费时间，然后我们一起去了最佳西方酒店，非常满意。绝对不推荐这家糟糕的酒店。
日班员工热情友好。夜班女士粗鲁且脾气暴躁。我和她以及我家人的互动都不太愉快。如果她真的是老板娘，就不应该和客人互动。我问了她一些问题，她显然很生气。我们感觉很不受欢迎。我们不会再来了。
他们没有打扫房间，也没有更换毛巾，负责人自称是经理，态度和客户服务都很糟糕。
她表示清洁工周日没有上班。
我们认为，对于一家每天都应该提供清洁服务的酒店来说，这种借口是站不住脚的。
令人失望的酒店体验
我们抵达时，经理态度很不友好。我们住的房间很脏，床也坏了，所以我们投诉了。经理取消了预订，我们不得不换了另一家酒店。
靠近山溪度假村
这家酒店靠近山溪度假村，环境不错。干净舒适，但略显陈旧。工作人员非常乐于助人，也很友好。如果我需要价格合理的房间，我一定会再次入住这里。
我们去的时候下雪了，虽然他们很快就清理了停车场的积雪，但他们陡峭的入口车道上似乎没有撒盐或沙子。早餐的华夫饼很美味。
非常安静舒适。
我不喜欢的是二楼的窗帘不能拉上，而且晚上聚光灯会从窗户射进来。
楼里弥漫着下水道的气味，让我们感到恶心想吐，根本睡不着觉。我们向前台反映情况，前台说他们已经向业主汇报了。
工作人员很友好，房间内部也很干净。但整体来说，这个地方比较陈旧。
这是一个方便又实惠的选择。地理位置非常好，距离徒步路线或当地商店/餐厅仅8分钟车程。