酒店回复: Dear Eddie,Thank you so much for taking the time to share your positive feedback about your recent stay with us. Your feedback is invaluable in helping us improve our services and ensure a better experience for all our guests. If there’s anything we can do to make your next stay even more enjoyable, please don’t hesitate to let us know.
5.0分
其他
原文
翻译提供方：Google
好的
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酒店回复: Dear Liz,Thank you for taking the time to share your feedback with us. We're delighted to hear that you had a positive experience during your stay. Your satisfaction is our top priority, and we're glad we could meet your expectations.We look forward to welcoming you back on your next visit!The Sleep Lansing Team
1.0分
其他
Carpet in hallways old dirty needs replacement bathroom was dirty hair in sink dirt on the floors. Free breakfast consists of waffles cereal and fruit.
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酒店回复: Dear Guest,Thank you for taking the time to share your feedback regarding your recent stay. We sincerely apologize for the issues you encountered and any inconvenience they may have caused. Your experience does not reflect the high standards we strive to maintain.Your feedback is invaluable in helping us improve our services and ensure a better experience for all our guests. We hope you will give us another opportunity to provide you with the exceptional stay you deserve.If you have any further concerns or if there is anything we can do to make it right, please do not hesitate to contact us.Thank you once again for bringing these matters to our attention. We hope to welcome you back and provide you with a much improved experience.Warm regards,
3.0分
其他
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We felt that our interaction with the staff was good. The first floor room was unpleasant. The floor was very hard and not clean. The rolling chair had a broken roller. The shower curtain was not adequate to keep the water in the shower. We don’t plan to stay there again.
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酒店回复: Dear Robert,Thank you for taking the time to share your feedback regarding your recent stay. We sincerely apologize for the issues you encountered and any inconvenience they may have caused. Your experience does not reflect the high standards we strive to maintain. Please be assured that we take your comments seriously and have addressed these matters with our team to prevent similar issues in the future.Your feedback is invaluable in helping us improve our services and ensure a better experience for all our guests. We hope you will give us another opportunity to provide you with the exceptional stay you deserve.If you have any further concerns or if there is anything we can do to make it right, please do not hesitate to contact us directly..
1.0分
家庭亲子
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The property is worse hotel ever. Firstly they lied to me. I booked for twin room they end up given me just one room with very small bed 2 bed. The toilet is very dirty we couldn't use it. The environment was extremely dirty to the level i was looking for another hotel to rent that night to sleep with my family. It was a very terrible experience. I was meant to spend two night for my vacations with my family, we needed up spent one night and went back home.
They mess up over vacation.
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酒店回复: Dear Emmanuel,Thank you for taking the time to share your feedback regarding your recent stay. We sincerely apologize for the issues you encountered and any inconvenience they may have caused. Your experience does not reflect the high standards we strive to maintain.We are very sorry to hear about the condition of your room. Please be assured that we take your comments seriously and have addressed these matters with our team to prevent similar issues in the future.Your feedback is invaluable in helping us improve our services and ensure a better experience for all our guests. We hope you will give us another opportunity to provide you with the exceptional stay you deserve.Thank you once again for bringing these matters to our attention. We hope to welcome you back and provide you with a much improved experience.Warm regards,
1.0分
家庭亲子
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The place was very dirty the carpet on the floor was filthy there was mold and mildew the only ice machine that worked was on the first floor just a horrible place
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酒店回复: Dear Curtis,Thank you for taking the time to share your feedback regarding your recent stay. We sincerely apologize for the issues you encountered and any inconvenience they may have caused. Your experience does not reflect the high standards we strive to maintain. Please be assured that we take your comments seriously and have addressed these matters with our team to prevent similar issues in the future.Your feedback is invaluable in helping us improve our services and ensure a better experience for all our guests. We hope you will give us another opportunity to provide you with the exceptional stay you deserve.Thank you once again for bringing these matters to our attention. We hope to welcome you back and provide you with a much improved experience.Warm regards,
2.0分
其他
I checked out a day earlier because of roaches being in my room.
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酒店回复: Thank you for taking the time to share your feedback regarding your recent stay. We sincerely apologize for the issues you encountered and any inconvenience they may have caused. Your experience does not reflect the high standards we strive to maintain. Please be assured that we take your comments seriously and have addressed these matters with our team to prevent similar issues in the future. Upon inspection of room in question we did not find anything related to your complaint, nonetheless we continue to use the same steps we would if we had to assure the room is up to standard. Your feedback is invaluable in helping us improve our services and ensure a better experience for all our guests. We hope you will give us another opportunity to provide you with the exceptional stay you deserve.
1.0分
商务出差
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Black Mold, beware!
Black mold in the bathroom and when I told the hotel, they told me to “cover it with the mat”. Super unacceptable. Checked in for 30 min and checked right out. The hotel was unclean and smelled bad as well.
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酒店回复: Dear Francisco,Thank you for taking the time to share your feedback regarding your recent stay. We sincerely apologize for the issues you encountered and any inconvenience they may have caused. Your experience does not reflect the high standards we strive to maintain.We are very sorry to hear about . Please be assured that we take your comments seriously and have addressed these matters with our team to prevent similar issues in the future.Your feedback is invaluable in helping us improve our services and ensure a better experience for all our guests. We hope you will give us another opportunity to provide you with the exceptional stay you deserve.If you have any further concerns or if there is anything we can do to make it right, please do not hesitate to contact us..Thank you once again for bringing these matters to our attention. We hope to welcome you back and provide you with a much improved experience.
1.0分
家庭亲子
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This will be the last time I stay at any choice hotel if this hotel is a representation. The carpet in the hallways were disgusting and torn had I not been in town for a funeral I would have been at a much higher class hotel.
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酒店回复: Your feedback is invaluable in helping us improve our services and ensure a better experience for all our guests. We hope you will give us another opportunity to provide you with the exceptional stay you deserve.If you have any further concerns or if there is anything we can do to make it right, please do not hesitate to contact us..
1.0分
其他
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This place is HORRIBLE!!!! Do not stay here. It was filthy, the service horrible, it smells, and it looks like the hall carpets have not been cleaned, ever. I would give negative stars if I could.
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酒店回复: Thank you for taking the time to share your feedback regarding your recent stay. Please be assured that we take your comments seriously and have addressed these matters with our team to prevent similar issues in the future.Your feedback is invaluable in helping us improve our services and ensure a better experience for all our guests. We hope you will give us another opportunity to provide you with the exceptional stay you deserve.If you have any further concerns or if there is anything we can do to make it right, please do not hesitate to contact us
好的
好的
Carpet in hallways old dirty needs replacement bathroom was dirty hair in sink dirt on the floors. Free breakfast consists of waffles cereal and fruit.
We felt that our interaction with the staff was good. The first floor room was unpleasant. The floor was very hard and not clean. The rolling chair had a broken roller. The shower curtain was not adequate to keep the water in the shower. We don’t plan to stay there again.
The property is worse hotel ever. Firstly they lied to me. I booked for twin room they end up given me just one room with very small bed 2 bed. The toilet is very dirty we couldn't use it. The environment was extremely dirty to the level i was looking for another hotel to rent that night to sleep with my family. It was a very terrible experience. I was meant to spend two night for my vacations with my family, we needed up spent one night and went back home.
They mess up over vacation.
The place was very dirty the carpet on the floor was filthy there was mold and mildew the only ice machine that worked was on the first floor just a horrible place
I checked out a day earlier because of roaches being in my room.
Black Mold, beware!
Black mold in the bathroom and when I told the hotel, they told me to “cover it with the mat”. Super unacceptable. Checked in for 30 min and checked right out. The hotel was unclean and smelled bad as well.
This will be the last time I stay at any choice hotel if this hotel is a representation. The carpet in the hallways were disgusting and torn had I not been in town for a funeral I would have been at a much higher class hotel.
This place is HORRIBLE!!!! Do not stay here. It was filthy, the service horrible, it smells, and it looks like the hall carpets have not been cleaned, ever. I would give negative stars if I could.