酒店回复: Bonjour Danielle,Merci d'avoir posté un avis suite à votre récente visite au RED ROOF INN FREDERICKSBURG SOUTH. Nous sommes extrêmement désolés que vous ayez eu une expérience moins que satisfaisante en raison de la malpropreté de la porte, de la poussière le long des murs et des autres opportunités que vous avez évoquées. Je suis reconnaissant pour les commentaires que vous avez fournis afin que nous puissions améliorer continuellement notre hôtel. J'espère que vous reviendrez dans notre hôtel ou dans l'un de nos autres établissements de la marque Red Roof à l'avenir.Sincèrement,LintonRed Roof ManagementRediresponse Specialist
Inside room nice and clean with modern floor, furniture, and other things. Otherwise room is worn but comfortable including good AC. Outside noisy with people in parking lot. The outside of property is not in good condition. It needs work. Fortunately inside the room was good. The fire alarm (just outside of my room) being pulled and going off with the fire department showing up in later evening wasn’t nice. Apparently no fire.
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酒店回复: Dear Hal,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Fredericksburg South. I am glad that you found the room itself to be clean, modern, and comfortable with good AC. We are addressing the concerns regarding the exterior's condition and apologize for any noise disruptions you experienced.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,JoeRed Roof ManagementRediResponse Specialist
1.0分
其他
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I won't be going back
Everything about the place was poor. The lobby was dirty. The room was dirty. The remote didn't have batteries, and when i asked the manager for a set, he said they were out and suggested i ask at the hotel next door.
1.0分
其他
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Smelly and dirty room
I booked non smoking room but when we got inside its stink and suffocating. The room smells musty. Dust everywhere and the floor wasnt even clean at all. Thier is dust in the table and bedside table like no bosy is cleaning it.
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酒店回复: Dear Verified Guest, Thank you for taking the time to tell us about your experience at the Red Roof Inn Fredericksburg South. It's truly regrettable to read that your experience did not meet your expectations due to what you indicated as dirty floors, an odor in the room and other issues highlighted in your comments. Please accept our sincerest apologies for the inconveniences. It is our intention to have your confidence in our abilities to prevent similar problems in the future. At Red Roof, please know that we value you as our guest and appreciate your business. Thank you for sharing your feedback. We hope to see you again in the future. Very truly yours,AngelRed Roof Management RediResponse Specialist
5.0分
其他
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Everything was ok Good place near restaurants, a bit noisy because of the restaurant across the street, but quiet after 10
Even a hospital nearby. Good point for staying for senior citizens!
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酒店回复: Dear Gisela, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Fredericksburg South. We are delighted to hear that you found our location convenient, with easy access to restaurants and other amenities. We understand that the noise from the restaurant across the street may have been disruptive, and we sincerely apologize for any discomfort this may have caused. We appreciate your understanding that the noise level decreases after 10 pm. At Red Roof we always try to provide all our guest with the best experience.Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you for leaving your review and we hope to see you again in the future.Sincerely,AnthonioRed Roof Management RediResponse Specialist
乐于助人的员工
浴缸里有虫子，浴室门很脏，地板脏得根本没法光脚走，床上用品上也有脏污。
脏乱差，还没有早餐，房间里还有烟味。
无礼的欢迎。门很脏，墙上粘满了灰尘。过时的浴室。屋顶修补好了。绘画可以追溯到另一个世纪。染色的床单。我们听到邻居的声音，就好像他和我们在一起一样。
有蟑螂
很简单，地板很脏，到处都是头发，床头的床垫里有呕吐物。比方说，如果有时间，我会对价格/住宿提出异议。允许携带宠物并不意味着我们必须接受这种不合适的房间。
Inside room nice and clean with modern floor, furniture, and other things. Otherwise room is worn but comfortable including good AC. Outside noisy with people in parking lot. The outside of property is not in good condition. It needs work. Fortunately inside the room was good. The fire alarm (just outside of my room) being pulled and going off with the fire department showing up in later evening wasn’t nice. Apparently no fire.
I won't be going back
Everything about the place was poor. The lobby was dirty. The room was dirty. The remote didn't have batteries, and when i asked the manager for a set, he said they were out and suggested i ask at the hotel next door.
Smelly and dirty room
I booked non smoking room but when we got inside its stink and suffocating. The room smells musty. Dust everywhere and the floor wasnt even clean at all. Thier is dust in the table and bedside table like no bosy is cleaning it.
Everything was ok Good place near restaurants, a bit noisy because of the restaurant across the street, but quiet after 10
Even a hospital nearby. Good point for staying for senior citizens!