酒店回复: Dear Franklin, Thank you for taking the time to share your experience. We are truly sorry to learn that no one was available to assist you upon arrival, despite having a reservation. This is not the level of service we aim to provide, and we regret the frustration and inconvenience this caused during your late arrival. Please know that your comments have been shared with our team to ensure similar issues are not made in the future. We value your feedback and hope you will allow us another chance to provide you with the reliable service you should always expect.Sincerely,Hotel Management
酒店回复: Dear Vanessa, Thank you for your loyalty, and we apologize for the cleanliness issues you encountered during your recent stay. Providing a clean and comfortable environment is our priority, and we regret that we fell short of your expectations. Your feedback is important, and we will address these concerns with our housekeeping team to ensure improvements are made. We appreciate your understanding and hope to provide a better experience in the future.Sincerely, Hotel Management
3.0分
其他
原文
翻译提供方：Google
没有意见
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酒店回复: Dear Kevin, Thank you for sharing your feedback regarding your recent stay. We hope your overall visit was pleasant. However, we regret if there were any issues that kept it from being perfect. We appreciate you choosing our hotel, and we hope you will return for the exceptional experience we are known for providing.Sincerely,Hotel Management
1.0分
其他
No was there to check me in. I called the number on the phone and no one answered. I had to book another hotel. I would like a full refund.
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酒店回复: Dear Guest, We’re sincerely sorry for the inconvenience you experienced upon arrival and the lack of assistance during check-in. This is not reflective of the service standards we aim to maintain, and your comments have been shared with the leadership team for immediate review. We understand how frustrating this must have been and will be taking steps to ensure greater attentiveness during guest arrivals. We hope to have the opportunity to restore your confidence in us on a future visit.Sincerely,Hotel Management
1.0分
其他
Gentleman up front was very pleasant. Roach on floor. Weird smell and constant noise during the night.
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酒店回复: Dear Guest, We regret to learn that your visit fell short of expectations and apologize for the discomfort you encountered. It’s unfortunate that environmental concerns and nighttime disturbances affected your rest, and we appreciate your patience in bringing these matters to our attention. Your comments have been shared with our team to ensure appropriate follow-up and improved guest comfort moving forward. We’re also pleased to know our front desk associate made a positive impression. We hope to have the opportunity to restore your confidence in us on a future visit.Sincerely,Hotel Management
1.0分
商务出差
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This place was disgusting! There was a smell when I got in that I assumed was someone cooking, but when I got to my floor I knew it was just the place. It was so bad I couldn’t sleep, I ended up booking a room at a holiday inn express and trying to get a refund that they apparently denied. If you get the opportunity to stay here, DO NOT take it. Sleep in your car if you have to.
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酒店回复: Dear Stephen, Thank you for sharing your experience with us. We sincerely regret the lingering smell you encountered and that your stay was not as you had anticipated. We are sorry this impacted your rest and overall experience, as this does not reflect the standards we strive to uphold. Your comments will be shared with our team for review, and we appreciate you bringing these matters to our attention. We hope you will allow us the opportunity to regain your confidence in us with a much-improved visit in the future.Sincerely,Hotel Management
4.0分
情侣出游
Everyone was friendly and helpful. Ice machine was down but they did have ice trays in the rooms so that was a plus.
1.0分
家庭亲子
People smoking in and out the room was stained and dirty just stink overall the stairs and hallway was dirty and smelt bad ppl just in and out constantly
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酒店回复: Dear Carmen, Thank you for taking the time to share your experience. We are very sorry to hear about the concerns you encountered during your stay. What you described doesn’t reflect the environment we aim to provide, and we take your feedback seriously. Your comments will be shared with the appropriate teams for review and action. We appreciate you bringing this to our attention and hope for the opportunity to provide a better experience in the future.Sincerely,Hotel Management
5.0分
情侣出游
Good property for sure some rooms seem to be a tad bit outdated but overall good property would likely come back here again
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酒店回复: Dear Aaron, We are glad to read your generous review about your recent stay with us and appreciate you sharing that you had a great stay. Nevertheless, we regret to hear that the look and feel of certain guest rooms did not meet your expectations. Observations like yours are what give us the valuable information we need to enhance our services and accommodations. Thank you for this thoughtful review; we appreciate you choosing Extended Stay America while in the area. We look forward to your return!Sincerely,Hotel Management
性价比不错，接待热情大方
我晚上12点到的，他们根本没理我，而且我已经预订了，所以一切都白费了。连接待员都没有。
我和丈夫经常去，但这次我们住的房间非常脏。冰箱里还留着之前客人留下的很多食物。浴室非常脏。事实上，这次很糟糕。
没有意见
No was there to check me in. I called the number on the phone and no one answered. I had to book another hotel. I would like a full refund.
Gentleman up front was very pleasant. Roach on floor. Weird smell and constant noise during the night.
This place was disgusting! There was a smell when I got in that I assumed was someone cooking, but when I got to my floor I knew it was just the place. It was so bad I couldn’t sleep, I ended up booking a room at a holiday inn express and trying to get a refund that they apparently denied. If you get the opportunity to stay here, DO NOT take it. Sleep in your car if you have to.
Everyone was friendly and helpful. Ice machine was down but they did have ice trays in the rooms so that was a plus.
People smoking in and out the room was stained and dirty just stink overall the stairs and hallway was dirty and smelt bad ppl just in and out constantly
Good property for sure some rooms seem to be a tad bit outdated but overall good property would likely come back here again