酒店回复: Dear John,Thank you for your wonderful feedback. We are excited that your time with us was so amazing!Our team endeavors to go above and beyond to ensure a great experience for our guests. We look forward to hosting you again soon for another fantastic experience.Sincerely, Hotel Manager
3.0分
其他
展开
The body wash, conditioner and lotion containers bolted to the wall were empty. Only decaffeinated coffee was available in the room. No food is allowed out of the breakfast area even though someone is clearly cooking full meals in one of the rooms. It didn’t matter much because all they had was bread and cereal. There’s tons of hotels in the area, pick a different one.
展开
酒店回复: Dear Theresa,Thank you for sharing your detailed feedback. We are glad to know you chose our hotel for your stay. We have noted your comments regarding the empty bathroom dispensers, in room coffee selection, and breakfast limitations. We have also noted your concern about food policies and overall consistency. These points will be reviewed with our team as we continue working to improve the guest experience across all areas.Sincerely, Hotel Manager
5.0分
其他
Room is clean front desk is very helpful breakfast not a lot of choice but it is ok for me will back again
展开
酒店回复: Dear Wai,Thank you for sharing your experience. We are glad to know you found the room clean and appreciated the helpful service from our front desk team. It is great that you enjoyed the breakfast options and felt it was suitable for your stay. Your kind words mean a lot to us, and we are happy to hear you plan to return. We look forward to welcoming you back for another pleasant stay soon.Sincerely, Hotel Manager
3.0分
情侣出游
展开
Room is dirty, as is the bathroom. The floors are full of hair and not vacuumed. Surfaces not clean. Fridge does not work well and freezes the food. Very stuffy with poor air circulation unit. Staff was very nice and welcoming. Breakfast was average for this category. Could've been a good stay if cleaned up.
展开
酒店回复: Dear Guest,Thank you for sharing your detailed feedback. We are glad to know you found our staff friendly and welcoming and appreciated the breakfast selection. We regret the inconvenience caused by the room cleanliness and maintenance issues. Your comments have been noted and shared with our housekeeping and maintenance teams for immediate attention. We value your input and will continue improving to ensure a cleaner and more comfortable stay for future guests.Sincerely, Hotel Manager
1.0分
其他
展开
I just stayed there for my bday and not even in 5 mins in the room I was bit up by bed bugs. No workers. I got pictures and will turning them in to higher ups n letting social media know y’all can’t even invest in exterminations for ur guest. I’ve notified DesMoines wit my proof n osha. 1 night n bit tf up
展开
酒店回复: Dear MacTonya,We appreciate your feedback and regret the experience you described. Guest safety and cleanliness are top priorities, and your comments have been shared with our management and pest control teams for immediate inspection and corrective action. We take such reports seriously to ensure the comfort and well-being of all guests. Your input helps us strengthen our quality control measures and maintain a safe and hygienic environment throughout the property.Sincerely, Hotel Manager
5.0分
商务出差
展开
Clean room, clean bathroom, hot breakfast.
For this price point, this was the best hotel that I've stayed at in the last 15 years. Even pre-Covid pricing.
Usually for this price point, you're lucky to get clean sheets. But to have a clean room with a clean bathroom and even a waffle maker, let alone a free breakfast just cannot beat it for this price next time. I'm in the area. I will definitely stay here again.
展开
酒店回复: Dear Randy,Thank you for your outstanding feedback. We are thrilled to know you found great value in your stay and appreciated the clean room, spotless bathroom, and hot breakfast with a waffle maker. It is wonderful to hear that our efforts to maintain comfort and quality stood out to you. We truly appreciate your kind words and look forward to welcoming you back for another excellent stay on your next visit to the area.Sincerely, Hotel Manager
5.0分
其他
Clean room! Great parking but need updated air conditioner because ours spelled like burnt popcorn.
展开
酒店回复: Dear Alexandria,Thank you for sharing your experience. We are glad you enjoyed the clean room and convenient parking. We regret the inconvenience caused by the air conditioner odor and have noted your comment for our maintenance team to review. Your feedback helps us improve, and we look forward to offering you an even more comfortable stay next time.Sincerely, Hotel Manager
4.0分
情侣出游
展开
We had a great stay here. It was comfortable and budget friendly, with the perk of breakfast offerings and free parking. Our room had everything we needed and felt cozy. The bed was very comfortable and shower water pressure was great! I would stay here again if I return to the West Des Moines area.
展开
酒店回复: Dear Amanda,Thank you for your wonderful feedback. We are thrilled to know you had a great stay and appreciated the comfort, value, and thoughtful amenities like breakfast and free parking. It is great to hear that you found the bed comfortable and enjoyed the shower as well. We look forward to welcoming you back whenever your travels bring you to the West Des Moines area.Sincerely, Hotel Manager
3.0分
情侣出游
Housekeeping was nowhere to be found. I had to get fresh towels from the front desk. Also, breakfast selections were minimal at best.
展开
酒店回复: Dear Nancy,We regret the inconvenience caused during your stay. Your comments regarding housekeeping availability and limited breakfast selections have been noted and shared with our respective teams for review. We are working to improve service efficiency and enhance breakfast offerings to better meet guest expectations. Your feedback is valuable and helps us ensure a more satisfying experience for future stays.Sincerely, Hotel Manager
4.0分
家庭亲子
展开
For the price the stay was great. The property is a little dated but for the most part clean. The rooms had a little musty/dusty smell. Parking lot felt a little sketchy but had no issues at all. Staff very friendly. Will stay again if need to
展开
酒店回复: Dear Danielle,Thank you for sharing your thoughtful feedback. We are pleased to hear that you found our staff very friendly and that your stay offered good value. Your comments about the property and room freshness are appreciated and will be shared with our team for review. We are glad you felt comfortable and safe throughout your visit. It is wonderful to know you would choose to stay with us again, and we look forward to welcoming you back.Sincerely, Hotel Manager
速8标准
The body wash, conditioner and lotion containers bolted to the wall were empty. Only decaffeinated coffee was available in the room. No food is allowed out of the breakfast area even though someone is clearly cooking full meals in one of the rooms. It didn’t matter much because all they had was bread and cereal. There’s tons of hotels in the area, pick a different one.
Room is clean front desk is very helpful breakfast not a lot of choice but it is ok for me will back again
Room is dirty, as is the bathroom. The floors are full of hair and not vacuumed. Surfaces not clean. Fridge does not work well and freezes the food. Very stuffy with poor air circulation unit. Staff was very nice and welcoming. Breakfast was average for this category. Could've been a good stay if cleaned up.
I just stayed there for my bday and not even in 5 mins in the room I was bit up by bed bugs. No workers. I got pictures and will turning them in to higher ups n letting social media know y’all can’t even invest in exterminations for ur guest. I’ve notified DesMoines wit my proof n osha. 1 night n bit tf up
Clean room, clean bathroom, hot breakfast.
For this price point, this was the best hotel that I've stayed at in the last 15 years. Even pre-Covid pricing.
Usually for this price point, you're lucky to get clean sheets. But to have a clean room with a clean bathroom and even a waffle maker, let alone a free breakfast just cannot beat it for this price next time. I'm in the area. I will definitely stay here again.
Clean room! Great parking but need updated air conditioner because ours spelled like burnt popcorn.
We had a great stay here. It was comfortable and budget friendly, with the perk of breakfast offerings and free parking. Our room had everything we needed and felt cozy. The bed was very comfortable and shower water pressure was great! I would stay here again if I return to the West Des Moines area.
Housekeeping was nowhere to be found. I had to get fresh towels from the front desk. Also, breakfast selections were minimal at best.
For the price the stay was great. The property is a little dated but for the most part clean. The rooms had a little musty/dusty smell. Parking lot felt a little sketchy but had no issues at all. Staff very friendly. Will stay again if need to