酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback following your stay at the Red Roof Inn Gallup. We are saddened to learn that we did not exceed your expectations during your stay.We aim to provide you with an exceptional experience at Red Roof. We would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,HannahRed Roof Management RediResponse Specialist
1.0分
情侣出游
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I drove by. It looked rundown, and I just kept driving. I had no energy to deal with another crappy red roof in after the one. I just spent the night in in Amarillo, Texas.
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酒店回复: Dear Valued Guest,Thank you for taking the time to write a review of your stay at the Red Roof Inn Gallup. We regret to hear that your first impression led you to bypass our property. We understand your concern about the appearance and apologize that it didn't meet your expectations. We are working hard to improve our facilities and hope you might consider us again in the future.Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,PrincessRed Roof ManagementRediResponse Specialist
4.0分
其他
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The room was fine and the staff were very friendly. Our only problem was our neighbors were loud so that’s not something you could fix. We would stay there again.
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Gallup. We appreciate you taking the time to share your experience. We're glad to hear that you found the room satisfactory and the staff friendly. We are sorry to hear about the noise from your neighbors. Please accept our apologies.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Very truly yours,LeahRed Roof ManagementRediResponse Specialist
5.0分
情侣出游
Everything was good love the staff and the room was clean and nice. Staff is understanding and very friendly
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Gallup. We are thrilled to hear that you enjoyed your stay and appreciated our friendly and understanding staff. We're also delighted that you found your room clean and nice. We strive to provide excellent service and maintain high standards of cleanliness, so your comments are very encouraging.We hope to continue to provide great experiences for you here at Red Roof. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,LeahRed Roof ManagementRediResponse Specialist
4.0分
其他
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Water handle in bathroom was very difficult to use. But good hot water. Comfortable bed. Heater worked great. Budget stay motel easy access going west to I-40. Convenient gas stations across the road if you need a snack .
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酒店回复: Dear Valued Guest, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Gallup. I appreciate you taking the time to share your experience. I'm glad you found our location convenient and that you enjoyed the comfortable bed and effective heater. I'm sorry to hear about the difficulty you experienced with the water handle in the bathroom. We strive to provide a comfortable and hassle-free stay for all our guests.We would be delighted to welcome you back to Red Roof in the future. It would be our pleasure to showcase the positive strides we have made to enhance the guest experience.Sincerely,JohnRed Roof Management RediResponse Specialist
2.0分
其他
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There was no water when I arrived. I reported it to the office and I was told they are working on it. The water did come on about 2 hours later but there was only cold water. The next when I tried to take a shower there was still only cold water.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Gallup. We sincerely apologize for the lack of water upon your arrival and the subsequent issue with only having cold water.Your feedback is important to Red Roof, and we’ll take your comments into consideration to make changes to improve our customer experience. Thank you for choosing Red Roof. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,ReyRed Roof ManagementRediResponse Specialist
4.0分
其他
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Our stay was just okay. The room itself was clean and the pillows were surprisingly nice, but the beds were not very comfortable, which made it hard to get a good night’s rest. On top of that, we were kept awake by dogs barking throughout the night and the sound of a train passing by.
It wasn’t a terrible stay, but between the noise and the uncomfortable bed, it definitely wasn’t the most restful experience.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Gallup. We appreciate you highlighting the cleanliness of the room and your enjoyment of the pillows. We sincerely apologize that the bed comfort and noise disturbances detracted from your rest. We aim for every guest to have a restful stay.We would love to continue to provide great experiences for you. We hope you'll give Red Roof the opportunity to provide you with an improved experience the next time your travel plans bring you our way.Sincerely,JohnRed Roof Management RediResponse Specialist
2.0分
情侣出游
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The hotel is old and is showing its age. The pictures on EXpedia's website are a far cry from up close and in person. I feel misled by ******* and how it represented the hotel. The towels were well-worn and smelled. There were stains on the ceiling, and the walls had body fluids on them. The area around the hotel is rough, and I was concerned about the safety of my car. The free breakfast may as well be free; it was sparse, and the selection was not great unless you just want coffee and bread. I guess you get what you pay for, but it was rated 8 plus on *******.
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酒店回复: Dear Respected Traveler,Thank you for taking the time to tell us about your experience at the Red Roof Inn Gallup. I'm very sorry to hear about the experience you had at our hotel. It is disheartening to learn that the condition of the hotel, especially the rooms and breakfast, did not meet your expectations. Please accept our sincerest apologies for the experience.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we would appreciate the opportunity to welcome you again at Red Roof and provide you with an improved experience during your future travels.Very truly yours,ErikaRed Roof Management RediResponse Specialist
房间设施简单合理，前台客服很nice，早餐简单，但对于房价来说，整体性价比很好～～
盖洛普（Gallup）郊区一家不错的酒店。适合住一晚，但周边没有餐厅或娱乐设施。提供免费简单早餐。
还不错
I drove by. It looked rundown, and I just kept driving. I had no energy to deal with another crappy red roof in after the one. I just spent the night in in Amarillo, Texas.
The room was fine and the staff were very friendly. Our only problem was our neighbors were loud so that’s not something you could fix. We would stay there again.
Everything was good love the staff and the room was clean and nice. Staff is understanding and very friendly
Water handle in bathroom was very difficult to use. But good hot water. Comfortable bed. Heater worked great. Budget stay motel easy access going west to I-40. Convenient gas stations across the road if you need a snack .
There was no water when I arrived. I reported it to the office and I was told they are working on it. The water did come on about 2 hours later but there was only cold water. The next when I tried to take a shower there was still only cold water.
Our stay was just okay. The room itself was clean and the pillows were surprisingly nice, but the beds were not very comfortable, which made it hard to get a good night’s rest. On top of that, we were kept awake by dogs barking throughout the night and the sound of a train passing by.
It wasn’t a terrible stay, but between the noise and the uncomfortable bed, it definitely wasn’t the most restful experience.
The hotel is old and is showing its age. The pictures on EXpedia's website are a far cry from up close and in person. I feel misled by ******* and how it represented the hotel. The towels were well-worn and smelled. There were stains on the ceiling, and the walls had body fluids on them. The area around the hotel is rough, and I was concerned about the safety of my car. The free breakfast may as well be free; it was sparse, and the selection was not great unless you just want coffee and bread. I guess you get what you pay for, but it was rated 8 plus on *******.