酒店回复: Dear Leslie,We sincerely apologize for the inconvenience you experienced during your stay. We understand that traveling for surgery is already stressful, and we regret that the plumbing issue added to your discomfort.During your arrival, we made sure to accommodate your floor preference as you requested and your room type booked was indeed provided. We also informed you of our ongoing renovations and provided direct contact information so that any concerns could be addressed promptly. Unfortunately, we were not aware of the plumbing issue until it was brought to our attention at checkout.We want to assure you that this issue has since been resolved. Guest comfort is our top priority, and we deeply regret that we fell short during your stay. We appreciate your feedback, as it helps us improve, and we hope to have the opportunity to provide you with a much better experience in the future.Best regards
酒店回复: Hello Benjamin,Thank you for sharing feedback about your recent stay. We sincerely apologize for the issues you encountered with the hot water and breakfast inconsistencies. This is certainly not the standard of service we strive to provide, and I'm sorry that your experience fell short of your expectations.We value your loyalty as a returning guest, and its disappointing to hear that this stay did not match your previous enjoyable visits. Please rest assured that we are addressing your concerns with our team and implementing practices that will address these shortcomings and ensure improvements are made.We appreciate your honesty and hope you might consider giving us another opportunity in the future to provide you the quality stay you deserve.Warm Regards
1.0分
家庭亲子
原文
翻译提供方：Google
床单上有污渍，隔壁房间的人可能整晚都在尖叫*****。第二天早上终于可以离开那里了，真高兴。
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酒店回复: Dear Khayla,Thank you for taking the time to share your feedback with us. I want to sincerely apologize for the issues you encountered during your stay. The experiences you described are not reflective of the standards we strive to maintain for our guests.We take cleanliness and guest comfort very seriously, and I regret that we fell short in this instance. Please know that we are addressing these concerns with our housekeeping and management teams to ensure such issues are thoroughly resolved. Additionally, I am sorry for the disturbance caused by noise from a neighboring room. Your comfort and peace are our top priorities, and we are taking steps to prevent similar disruptions in the future.Your feedback is invaluable in helping us improve, and I truly appreciate you bringing these matters to our attention. If there is anything I can do to make this right or if you would like to discuss your experience further, please feel free to reach out to us.Thank you again for staying with us. I hope we have the opportunity to provide you with a much-improved experience in the future.
酒店回复: Thank you for your feedback! We're glad to hear you found good value during your stay. We appreciate your comments about the breakfast and will take them into consideration as we work to improve our offerings. We hope to welcome you back in the future!
5.0分
情侣出游
原文
翻译提供方：Google
伟大的
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酒店回复: Hello Leymaris,We sincerely appreciate the 5-star review! Thank you for visiting our property and we hope to see you again!
4.0分
其他
原文
翻译提供方：Google
好的
好的
3.0分
其他
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The Room Was Clean The Breakfast was Ok I Don’t Eat Ham but That Sherry That Works The Front Desk has Issue. She Think Everyone Wants To Talk To Her When It’s Just Small Conversation. She Waved At Me With A Ring On It Talking About An I Quote “I Don’t Think My Man Would Appreciate That” and She Said 3x. Either Have Her Clean Rooms or Let Her Go. She Has Issues.
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酒店回复: Dear Guest,Thank you for taking the time to share your feedback. I'm glad to hear the room was clean and that breakfast met your expectations, though I understand there were aspects of your stay that fell short.I sincerely apologize for the interaction you described at the front desk. We strive to maintain a welcoming and respectful environment for all guests, and I regret that your experience did not reflect that standard. Your comments have been shared with our team to ensure appropriate follow-up and coaching.We appreciate your honesty—it helps us improve. If your travels bring you back to Houma, we’d welcome the opportunity to provide a more comfortable and professional experience.Warm regards
3.0分
情侣出游
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The staff was very helpful and friendly. The hotel itself is pretty average. Not a lot of extra amenities, but it was clean and not in disrepair. It is very close to a local hospital, but more so in an industrial area with not a lot of options for dining and entertainment. There are buses that can take you to the areas of town that have more options, but the hours are limited, so it is not an ideal place to stay if you do not have your own transportation, or if you are wanting to use public transportation to get around town in the evening hours. Overall, not a bad option if you are have your own transportation and are looking to stay in a quiet area of town.
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酒店回复: Thank you for sharing your experience. We're glad to hear our team made a positive impression with their friendliness and helpfulness. While we may not offer extensive amenities, we take pride in maintaining a clean and comfortable environment for our guests.We understand that our location may feel quieter or more industrial, especially for those relying on public transportation. Many of our guests appreciate the proximity to the hospital and the peaceful atmosphere, but we recognize it’s not ideal for every travel style. Your feedback helps us better communicate what guests can expect, and we’ll continue exploring ways to enhance convenience and comfort for all.We appreciate your thoughtful comments and hope to welcome you again under even better circumstances.
1.0分
其他
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First off I didn’t have a problem with all the staff & service just the one guy the next morning around 6:55 hamming on the door saying I’m I wasn’t supposed to be there I should been gone but check out isn’t till 11:00 the second time was at 7:10 he was very rude,by saying
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酒店回复: Thank you for sharing your experience. I’m truly sorry for the early morning disruption and the way it was handled—that’s not the level of professionalism we expect from our team. I’ve addressed this directly with staff to ensure all guests are treated with courtesy and respect, especially regarding check-out procedures. We’ve recently completed renovations to improve guest comfort, and I hope you’ll consider giving us another opportunity to provide a much better stay. Warm regards,
我知道酒店正在装修，但我来这里是为了做手术。我预订的房间已经订满了，所以他们把我安排在了一楼，而整个底层的马桶都冲不完。是的，我们退房了。我还要求退款，真是太恶心了！
热水供应不稳定。早餐质量很差。总是缺货。有麦片，没有牛奶。有麦片和牛奶，却没有碗。炒鸡蛋吃起来像橡胶。我以前在那里住过，两次，很愉快。但我再也不会住那里了。
床单上有污渍，隔壁房间的人可能整晚都在尖叫*****。第二天早上终于可以离开那里了，真高兴。
千万别住这里。
这家酒店太恶心了。楼侧没有门，只有一块胶合板支在洞口附近。所有东西都沾满了污渍，脏得要命。我们取消了住宿。
物有所值
物有所值。
有限的早餐
伟大的
好的
好的
The Room Was Clean The Breakfast was Ok I Don’t Eat Ham but That Sherry That Works The Front Desk has Issue. She Think Everyone Wants To Talk To Her When It’s Just Small Conversation. She Waved At Me With A Ring On It Talking About An I Quote “I Don’t Think My Man Would Appreciate That” and She Said 3x. Either Have Her Clean Rooms or Let Her Go. She Has Issues.
The staff was very helpful and friendly. The hotel itself is pretty average. Not a lot of extra amenities, but it was clean and not in disrepair. It is very close to a local hospital, but more so in an industrial area with not a lot of options for dining and entertainment. There are buses that can take you to the areas of town that have more options, but the hours are limited, so it is not an ideal place to stay if you do not have your own transportation, or if you are wanting to use public transportation to get around town in the evening hours. Overall, not a bad option if you are have your own transportation and are looking to stay in a quiet area of town.
First off I didn’t have a problem with all the staff & service just the one guy the next morning around 6:55 hamming on the door saying I’m I wasn’t supposed to be there I should been gone but check out isn’t till 11:00 the second time was at 7:10 he was very rude,by saying