酒店回复: Dear Leslie,We sincerely apologize for the inconvenience you experienced during your stay. We understand that traveling for surgery is already stressful, and we regret that the plumbing issue added to your discomfort.During your arrival, we made sure to accommodate your floor preference as you requested and your room type booked was indeed provided. We also informed you of our ongoing renovations and provided direct contact information so that any concerns could be addressed promptly. Unfortunately, we were not aware of the plumbing issue until it was brought to our attention at checkout.We want to assure you that this issue has since been resolved. Guest comfort is our top priority, and we deeply regret that we fell short during your stay. We appreciate your feedback, as it helps us improve, and we hope to have the opportunity to provide you with a much better experience in the future.Best regards

酒店回复: Hello Benjamin,Thank you for sharing feedback about your recent stay. We sincerely apologize for the issues you encountered with the hot water and breakfast inconsistencies. This is certainly not the standard of service we strive to provide, and I'm sorry that your experience fell short of your expectations.We value your loyalty as a returning guest, and its disappointing to hear that this stay did not match your previous enjoyable visits. Please rest assured that we are addressing your concerns with our team and implementing practices that will address these shortcomings and ensure improvements are made.We appreciate your honesty and hope you might consider giving us another opportunity in the future to provide you the quality stay you deserve.Warm Regards

酒店回复: Dear Khayla,Thank you for taking the time to share your feedback with us. I want to sincerely apologize for the issues you encountered during your stay. The experiences you described are not reflective of the standards we strive to maintain for our guests.We take cleanliness and guest comfort very seriously, and I regret that we fell short in this instance. Please know that we are addressing these concerns with our housekeeping and management teams to ensure such issues are thoroughly resolved. Additionally, I am sorry for the disturbance caused by noise from a neighboring room. Your comfort and peace are our top priorities, and we are taking steps to prevent similar disruptions in the future.Your feedback is invaluable in helping us improve, and I truly appreciate you bringing these matters to our attention. If there is anything I can do to make this right or if you would like to discuss your experience further, please feel free to reach out to us.Thank you again for staying with us. I hope we have the opportunity to provide you with a much-improved experience in the future.

酒店回复: Thank you for your feedback! We're glad to hear you found good value during your stay. We appreciate your comments about the breakfast and will take them into consideration as we work to improve our offerings. We hope to welcome you back in the future!

酒店回复: Hello Leymaris,We sincerely appreciate the 5-star review! Thank you for visiting our property and we hope to see you again!

酒店回复: Thank you for sharing your experience. I’m truly sorry for the early morning disruption and the way it was handled—that’s not the level of professionalism we expect from our team. I’ve addressed this directly with staff to ensure all guests are treated with courtesy and respect, especially regarding check-out procedures. We’ve recently completed renovations to improve guest comfort, and I hope you’ll consider giving us another opportunity to provide a much better stay. Warm regards,

酒店回复: Thank you so much for sharing your experience with us. I’m truly sorry the pool area wasn’t up to standard during your visit. We know how important that space is for relaxing and unwinding, and I regret that it didn’t reflect the care we aim to provide throughout the property. While our maintenance team was off duty at the time, we’ve since made changes to ensure someone checks the area proactively—even during those gaps—so this doesn’t happen again.I also want to thank you for your thoughtful comments about the rest of your stay. It means a lot to know that, despite the hiccup, you still found value in your visit. Feedback like yours helps us grow, and I appreciate your honesty and grace.We’d love the chance to welcome you back and show you the improvements firsthand. If your travels bring you through Houma again, we’ll be ready to make your next stay even better.Warmly

酒店回复: Dear Andrew,Thank you for taking the time to share your feedback. While I’m glad to hear the room itself was comfortable, I’m truly sorry to learn that the overall service and breakfast did not meet your expectations.The level of service you described is not what we strive for, and I’ll be looking into what happened during your stay so we can better understand—and address—where things fell short. We’ve already resolved the issue with the thermostat, and I’ll be reviewing our breakfast offerings and staff performance to ensure we provide the warmth and professionalism every guest deserves.Your insight helps us improve, and I hope you’ll give us another opportunity to provide you with a far better experience.Warm regards,