酒店回复: Hello Arthur,We appreciate your feedback and apologize for any inconvenience you may have experienced. Your comments have been noted for further evaluation and improvement. Thank you for taking the time to share your thoughts with us.
5.0分
情侣出游
原文
翻译提供方：Google
好的
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酒店回复: Hello Felicia,Thank you for choosing us. Our goal is to exceed our guests’ expectations, so I regret that your visit was just okay. We appreciate the feedback and hope to host you again.
2.0分
家庭亲子
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The bedding was dirty old pillows old linen both had black spots on them as if it was bedbugs or mold didn’t realize until the night before we left had to go out and buy bed linen & pillows to sleep on. Found roaches in the room plus the door wouldn’t open @ times room 129. Will never book there again 😡
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酒店回复: Dear Hotel Guest,I appreciate you sharing your feedback following your stay at the Red Roof Inn & Suites Jackson, TN. I was saddened to read that your stay fell short of your expectations due to the roaches and bed bugs you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope you'll give Red Roof the opportunity to provide you with an improved experience the next time your travel plans bring you our way. Sincerely,JMRed Roof Management RediResponse Specialist
2.0分
商务出差
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Shoddy but affordable
Very affordable
Shoddy remodel, incomplete. The room did not feel clean
The bed was squeeky. Room 105, shower missing caulk in some areas
Flooring patched with different material right in front of the vanity sink. Staff NOT service oriented or customer service friendly.
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酒店回复: Dear Valued Guest, Thank you for sharing your experience at Red Roof Inn & Suites Jackson, TN. I sincerely apologize that your stay didn't meet your expectations. We regret to learn that the condition and cleanliness of the hotel and your room was not to your satisfaction. We aim to provide a comfortable experience for every guest.We will address each of these issues promptly to ensure they are resolved for future guests. Thank you for choosing Red Roof. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,ViktorRed Roof Management RediResponse Specialist
1.0分
家庭亲子
Room was totally disgusting with dead bugs on the walls, homeless people outside, very bad area and no bq place on site. I would rate a negative-10
1.0分
情侣出游
Got a room and the jacuzzi was broken not a good safe place either
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Jackson, TN. We regret to hear that the situation you described regarding the jacuzzi and the level of safety at our location fell short of your expectations during your stay. We sincerely apologize for the inconvenience this may have caused you.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for sharing your concerns and we hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Very truly yours,DevineRed Roof ManagementRediResponse Specialist
5.0分
其他
Would recommend
Staff was very friendly. I felt safe . Clean. Only neg was theor pillows.
2.0分
其他
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Property shows to offer a swimming pool the pool is covered. The area around the pool has not been taken care of the Breakfast was terrible and my 7 year old could have made something better the Cereal options are not kid friendly.
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酒店回复: Dear Brett,Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Jackson, TN. I am very sorry to hear about the disappointing aspects of your recent stay. It's disheartening to know the pool was unavailable and that you were not satisfied with the cleanliness of the area. I also regret that the breakfast quality and cereal options did not meet your expectations, especially for your child.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Very truly yours,AnnRed Roof Management RediResponse Specialist
2.0分
情侣出游
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staff rude and not helpful, room floors were dirt y, holes in curtains and no coffee pot altho there was coffee, cups, and creamers in room.I went to office to get coffee pot and there was none and past 9am to get coffee in officw area, water was leaking from under air conditioner.
3.0分
家庭亲子
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Price and reviews were right for a very quick stop (5 hours) on a long road trip. After traffic delays, we arrived around 11:40 PM to a room with a window AC that had not been on, so it was very hot and humid in mid-June. Turned the AC unit on the highest setting, but it still made it hard to sleep, despite me normally being cold-natured. An electrical outlet also didn’t work. A passable stop, but not a place I’d stay again. We left before breakfast, so can’t comment on that. FYI, the lobby is locked overnight, but there is an entry area with night window. Made me wonder a little about the safety of the area.
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酒店回复: Dear Merin,Thank you for taking the time to share your feedback about your experience at the Red Roof Inn & Suites Jackson, TN. We appreciate you taking the time to share your experience with us. I am sorry to hear that your brief stay was affected by the room temperature and the state of the electrical outlet. It's disappointing when these issues detract from a guest's comfort, especially after a long journey.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that I will make sure to share your comments with the rest of our team. We sincerely hope you will give us the opportunity to provide you with an enhanced experience during your next visit to the area, whether at Red Roof or any of our Extended Stay Hotels.Sincerely,JMRed Roof Management RediResponse Specialist
没有意见
好的
The bedding was dirty old pillows old linen both had black spots on them as if it was bedbugs or mold didn’t realize until the night before we left had to go out and buy bed linen & pillows to sleep on. Found roaches in the room plus the door wouldn’t open @ times room 129. Will never book there again 😡
Shoddy but affordable
Very affordable
Shoddy remodel, incomplete. The room did not feel clean
The bed was squeeky. Room 105, shower missing caulk in some areas
Flooring patched with different material right in front of the vanity sink. Staff NOT service oriented or customer service friendly.
Room was totally disgusting with dead bugs on the walls, homeless people outside, very bad area and no bq place on site. I would rate a negative-10
Got a room and the jacuzzi was broken not a good safe place either
Would recommend
Staff was very friendly. I felt safe . Clean. Only neg was theor pillows.
Property shows to offer a swimming pool the pool is covered. The area around the pool has not been taken care of the Breakfast was terrible and my 7 year old could have made something better the Cereal options are not kid friendly.
staff rude and not helpful, room floors were dirt y, holes in curtains and no coffee pot altho there was coffee, cups, and creamers in room.I went to office to get coffee pot and there was none and past 9am to get coffee in officw area, water was leaking from under air conditioner.
Price and reviews were right for a very quick stop (5 hours) on a long road trip. After traffic delays, we arrived around 11:40 PM to a room with a window AC that had not been on, so it was very hot and humid in mid-June. Turned the AC unit on the highest setting, but it still made it hard to sleep, despite me normally being cold-natured. An electrical outlet also didn’t work. A passable stop, but not a place I’d stay again. We left before breakfast, so can’t comment on that. FYI, the lobby is locked overnight, but there is an entry area with night window. Made me wonder a little about the safety of the area.