酒店回复: Dear Guest,Thank you for sharing your feedback. We are pleased to hear our team made a positive impression during your stay. However, we are genuinely sorry that your overall visit fell short of expectations. We understand how important a well-maintained environment is and regret that this was not your experience. Please know that your concerns are being addressed. We hope you’ll consider returning in the future so we may better demonstrate our commitment to quality and comfort.Sincerely,Hotel Management
5.0分
其他
The room was fine but the woman who checked me in had a great attitude and made a nice impression.
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酒店回复: Dear Guest, Thank you for choosing Extended Stay America and for your terrific review. We’re delighted to know that your check-in experience was made pleasant by our associate’s warm attitude and professionalism. It’s always rewarding to hear when our team members make such a great impression, and we’ll be sure to share your kind words with her for her superb work. We’re also pleased you found your room comfortable, and we look forward to welcoming you back for another pleasant stay soon.Sincerely,Hotel Management
4.0分
其他
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I've stayed at this hotel multiple times in last few years and it is always a good experience. The staff is always nice and helpful, and the rooms are clean and spacious. The only criticism I have would be the lack of an onsite restaurant, but there are restaurants close.
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酒店回复: Dear Guest, Thank you for your continued loyalty to Extended Stay America and for sharing such positive feedback about your stays. We’re delighted to know that you consistently enjoy the clean, spacious rooms and the friendly service from our team. Your observation about the absence of an on-site restaurant is noted, and we’re glad nearby dining options have added to your overall experience. We look forward to welcoming you back for another comfortable and enjoyable visit.Sincerely,Hotel Management
3.0分
其他
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This was our second stay here. We were disappointed to find a vibrator was left in our room by the previous guest. The staff did not seem overly concerned about this when informed. We will probably stay elsewhere in the future.
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酒店回复: Dear Guest, We sincerely apologize for the distress you experienced during your stay. Finding an item left by a previous guest is unacceptable, and we understand how unsettling this must have been. Every room should be thoroughly inspected and cleaned before being assigned, and we are addressing this lapse with our housekeeping team to ensure it does not happen again. Moreover, your feedback regarding our staff’s response has been shared with the front desk team to ensure greater attention and prompt handling of such matters going forward. We truly regret the inconvenience caused and hope you will consider giving us another opportunity to provide a stay that reflects the level of comfort and service we strive to deliver.Sincerely,Hotel Management
4.0分
商务出差
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It was ok for the price. Main Doors are hard to open. Difficult to carry your luggage up to the floor. Sidewalk too high. No type of small low ramp to pull yourself up.
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酒店回复: Dear Martha, Thank you for staying with us and for reviewing your time at our hotel. We’re glad your overall stay was satisfactory and appreciate your comments regarding accessibility challenges. We understand how factors like door operation and carrying luggage can impact your experience, and your observations have been shared with our team as we continually look for ways to enhance guest convenience. It was a pleasure hosting you, and we look forward to your next stay at Extended Stay America.Sincerely,Hotel Management
4.0分
其他
The kitchen in the room was clean. All kitchen items/essentials are requested at the lobby.
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酒店回复: Dear Albert, Thank you for being our guest and for sharing your experience with fellow travelers. We’re glad you enjoyed your stay and pleased to know you found the kitchen in your room clean and well-maintained. We also appreciate your note regarding our standard practice for requesting kitchen essentials at the lobby. Your comments will help us continue to refine our guest experience. We look forward to welcoming you back to Extended Stay America and providing an even smoother and more comfortable stay in the future.Sincerely,Hotel Management
2.0分
商务出差
Hotel and room smelled of cigarettes and pot smoke. Not a place I’d ever stay again. Also, beds were pretty awful.
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酒店回复: Dear Paul, Thank you for sharing your feedback with us. We’re very sorry your stay did not meet the clean and comfortable standards we aim to provide. While all rooms are designated as non-smoking, it appears that this policy was not consistently upheld, and we regret the lingering smell of smoke you encountered. We also apologize that the bed did not provide the comfort expected. Your comments have been shared with our team to improve both housekeeping and overall guest satisfaction. We hope you’ll consider giving us another opportunity to deliver the comfortable and pleasant stay you rightfully expected.Sincerely,Hotel Management
1.0分
其他
Roaches were in our room and we had to leave at 1:00 am and find another place to stay.
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酒店回复: Dear Heather, We are deeply sorry for the distressing experience you encountered during your stay. Discovering cleanliness issues in your suite is unacceptable, and we sincerely regret that this led you to leave in the middle of the night. Your safety and comfort are our highest priorities, and we understand how upsetting this must have been. Please know that this issue has been escalated to our pest control and housekeeping teams for immediate investigation and resolution. We appreciate you bringing this to our attention and are committed to ensuring it does not happen again. We hope you will revisit the next time you are in the area. Sincerely, Hotel Management
一言难尽。周五晚上入住，下午才预定，所以价格涨到1800左右，而且很多酒店没有房间了。没得选择，住了这里。我们的房间床褥看着挺洁净，但是被子味道奇怪，忍受了一晚，也许只是我们的房间吧。房间是包含早餐的，早餐竟然是一个自制操作台，咖啡和麦片袋装，自制。另外有袋装纸杯蛋糕和饼干。
酒店位置很好，非常方便我的行程安排。酒店员工也非常热心，提供了很多有用的信息，帮我找到了去目的地的更便捷路线。
前台工作人员很棒，但酒店不太干净。水槽边缘发霉，水槽和马桶排水/冲水也出了问题。霉味很重，不推荐，以后不会再来了。
The room was fine but the woman who checked me in had a great attitude and made a nice impression.
I've stayed at this hotel multiple times in last few years and it is always a good experience. The staff is always nice and helpful, and the rooms are clean and spacious. The only criticism I have would be the lack of an onsite restaurant, but there are restaurants close.
This was our second stay here. We were disappointed to find a vibrator was left in our room by the previous guest. The staff did not seem overly concerned about this when informed. We will probably stay elsewhere in the future.
It was ok for the price. Main Doors are hard to open. Difficult to carry your luggage up to the floor. Sidewalk too high. No type of small low ramp to pull yourself up.
The kitchen in the room was clean. All kitchen items/essentials are requested at the lobby.
Hotel and room smelled of cigarettes and pot smoke. Not a place I’d ever stay again. Also, beds were pretty awful.
Roaches were in our room and we had to leave at 1:00 am and find another place to stay.