酒店回复: Thank you for your comment will let management know. Thank you for staying with us at Spark by Hilton.
1.0分
其他
原文
翻译提供方：Google
房间入住时被告知已经准备好，但实际并未准备好。门开着，房间也不干净。没有热早餐，只有香肠和松饼
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酒店回复: Hi Queenetta, thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experience during your recent stay with us. This is not the experience we aim to provide. We're addressing this with our team to prevent it from happening again. Our breakfast is currently a continental offering, but we appreciate your comments and will keep them in mind as we look to improve. We hope to have the chance to make it right on a future visit. Warm regards, Alexandra/ Front Desk Agent
3.0分
家庭亲子
原文
翻译提供方：Google
房间里一切都很好，但是非常冷。
酒店回复: Thank you for staying with us at Spark by Hilton.
5.0分
家庭亲子
原文
翻译提供方：Google
非常好👌
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酒店回复: Thank you for the 10's we appreciate it. Thank you for staying with us at Spark by Hilton.
3.0分
其他
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Our stay was just ok. The hotel is in a great location, near everything and seemed walkable to most attractions. Ample parking. The toilet in our room was stopped up when we got in and there was old food in our fridge. Breakfast is very minimal. The room was spacious and close to the soccer complex, which worked for our one night stay.
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酒店回复: Thank you for staying with us. We do apologize for any inconvenience you had during your stay. The incident has been brought up to the Leadership team.
3.0分
商务出差
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Staff was courteous. I wanted to leave a happy review, truly. The beds were clean and comfortable; the room was clean and spacious. I booked the 2 queen bed suite for 2 nights. The first night things were great! Hot water, good water pressure. However - our deadbolt did not close at all. The hole was not lined up properly. I had to ask for the "Not yet Sign" as I don't like staff entering my room when I am not there. I reported the deadbolt to three different employees at the front counter. Never offered to change rooms or anything. The second night the hot water wasn't working. It was room temperature at best. By morning it was barely room temperature. I reported this and was told maintenance was not on sight, it would be the morning the before it would be serviced. Again did not offer to change rooms or offer anything for the inconvenience. We were checking out in the morning so maintenance did us no good. I reported it again upon check out thinking maybe they'd refund some of the price - nope, only a "We're sorry, safe travels." Also, second floor ice machine isn't there. You have to go downstairs. The suite is also a central heat and air type set up. It took hours for the heat to warm the room. We stayed when the nights were in the 40's. So yea - an okay stay. Loved the set up - but lack of quality in basic maintenance makes me not want to return.
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酒店回复: Thank you for your comment. I do apologize for any inconvenience that you may have experienced. Thank you for staying with us and look forward to your nextstay.
3.0分
其他
It was fresh and clean. The staff were friendly. However the mattresses were cheap and hard as a rock.
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酒店回复: Thank you for your comment will let management know. Thank you for staying with us at Spark by Hilton.
5.0分
情侣出游
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It’s in a great location. Right by Walmart and a 10/15 min walk to the beach. The price is definitely a plus and the room was clean. I would definitely stay here again.
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酒店回复: Thank you for your feedback. Thank you for staying with us at Spark by Hilton.
5.0分
家庭亲子
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We loved the staff and the pool! The room was a bit snug and the BALCONY WAS WOBBLY and the fence keeping you from falling was plastic and you could break right through it which made me nervous. Also our toilet flooded and we didn't get any help.
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酒店回复: Thank you for your feedback will let management know. Thank you for staying with us at Spark by Hitlon.
超棒的酒店，现代又干净！床也很舒服！地理位置绝佳，强烈推荐。
我什么都不喜欢，没有便利设施，早餐也不值得一去，房间里没有咖啡。我们刚到房间的时候，他们正在维修，空调坏在地板上。我们不得不换房间，本来是一张大床，结果换成了两张大床，淋浴间里没有香皂。这真是……或者说他们说会为房间提供咖啡，但从来没送来过。再也不住那家酒店了，真的太差了。
房间入住时被告知已经准备好，但实际并未准备好。门开着，房间也不干净。没有热早餐，只有香肠和松饼
房间里一切都很好，但是非常冷。
非常好👌
Our stay was just ok. The hotel is in a great location, near everything and seemed walkable to most attractions. Ample parking. The toilet in our room was stopped up when we got in and there was old food in our fridge. Breakfast is very minimal. The room was spacious and close to the soccer complex, which worked for our one night stay.
Staff was courteous. I wanted to leave a happy review, truly. The beds were clean and comfortable; the room was clean and spacious. I booked the 2 queen bed suite for 2 nights. The first night things were great! Hot water, good water pressure. However - our deadbolt did not close at all. The hole was not lined up properly. I had to ask for the "Not yet Sign" as I don't like staff entering my room when I am not there. I reported the deadbolt to three different employees at the front counter. Never offered to change rooms or anything. The second night the hot water wasn't working. It was room temperature at best. By morning it was barely room temperature. I reported this and was told maintenance was not on sight, it would be the morning the before it would be serviced. Again did not offer to change rooms or offer anything for the inconvenience. We were checking out in the morning so maintenance did us no good. I reported it again upon check out thinking maybe they'd refund some of the price - nope, only a "We're sorry, safe travels." Also, second floor ice machine isn't there. You have to go downstairs. The suite is also a central heat and air type set up. It took hours for the heat to warm the room. We stayed when the nights were in the 40's. So yea - an okay stay. Loved the set up - but lack of quality in basic maintenance makes me not want to return.
It was fresh and clean. The staff were friendly. However the mattresses were cheap and hard as a rock.
It’s in a great location. Right by Walmart and a 10/15 min walk to the beach. The price is definitely a plus and the room was clean. I would definitely stay here again.
We loved the staff and the pool! The room was a bit snug and the BALCONY WAS WOBBLY and the fence keeping you from falling was plastic and you could break right through it which made me nervous. Also our toilet flooded and we didn't get any help.