酒店回复: Good morning Isabelle,Appriciate taking time for survey for us. Your comments are key to out business success. As per you mention our place is not safe, clean etc. So on hotel management wan know what's happen when you check-out at that time you not inform us anything and you leave the hotel within few minutes. Also you mention,our hotel is not safe than why other people r staying here in capare you not feel safe! This area and exit most busiest near I-95 and all day you see the traffic so where issue came for not feel safe! Lastly, we r doing dailybasis proper housekeeping so I don't know why you said not clean even if rooms are inspected by the management. Anyway, we are always take every comments seriously and will do improvements on going basis. ThanksGeneral Manager
酒店回复: Good Morning Isabelle,Appreciate for taking time survey for your recent stay with us. We are apologize certain items you wouldn't be satisfied. For your knowledge, we r choice franchise hotel so our breakfast menu serve as per Choice Hotels guidelines. For, bedding issue we will assure that change the bed so all our future loyal guests will satisfy. We r trying and giving 100 percent everyday for maintaining cleaning standards.Once again thank you for choosing us.Hopefully see you again in future and allow us serve better and you can see the difference. ThanksGeneral Manager Econo Lodge, Fredericksburg, VA-22408
2.0分
家庭亲子
原文
翻译提供方：Google
在我去吃晚饭的时候意外收费并停用了我的钥匙，而且 5 个人只有 2 张餐巾纸
5.0分
家庭亲子
原文
翻译提供方：Google
好的
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酒店回复: Dear Guest,Thank you for your feedback. If there's anything specific we can do to improve your experience next time, please feel free to let us know. We appreciate your stay with us and look forward to welcoming you back.Sincerely, Hotel Manager
1.0分
情侣出游
Staff claimed to not be able to find the reservation, and it was non refundable so I basically paid for 2 rooms
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酒店回复: Good Afternoon Roman,Thank you for taking time for survery for us. As per you mention claimed for not find reservation might be some mistakes happen on your end that's why your reservation was not pushing. For your knoledge, any OTA reservation is never be refundable. So make sure in future when you book the room before read hotel and OTA policies. Hopefully, see you again in future if you like to stay our hotel and will try to provide best customer services.ThanksGeneral Manager
2.0分
情侣出游
Room had used hair products in it instead of new. Only one bath towel when I arrived. Needed to ask for a full set of towels for 2 occupants.
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酒店回复: Good Afternoon Patricia,Thanks for taking time survey for us. We sincerely apologies to failure your expectation. We will assure that make necessary improvement ongoing business operation and will make diffrence to all our future loyal guests. We wish you choose again in future and give us chance better serve you. ThanksGM
1.0分
其他
Unfriendly attendant. Room reeked of bleach or disinfectant. Appearance of facility was in a very unsavvy condition. Needed major upgrading and repairs
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酒店回复: Good Afternoon Leonard,Appriciate for choosing with us and taking time for put the comments for us. Your survery was is important part of our business suceess. We will assure you to make possible improvment on daily basis for our property and create healthy atmosphere for all our loyal guests like you. Finally, we hope you give us chossing agian in future and will see you make difference. ThanksGM
1.0分
其他
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Will not be staying again.
The sheets were dirty, the Wi-Fi didn’t work for the TV place was kind of dirty. The only thing that was positive was the man working there gave us sheets until he had to give us brand new sheets. Will not be staying there again.
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酒店回复: Good afternoon Guest,We appreciate to take time for survey for our business operation. We r sincerely apologize for your inconvenience regarding for TV and wifi issue. But we glad to see man provide new linen for bed. Hotel management assure you will improve our standards and services to all our future loyal guests like you. Please give us chance again in future to stay with us n see make difference.ThanksGeneral Manager Econo lodgeFredericksburg, Va-22408
2.0分
家庭亲子
The property was filthy was like a halfway house people did seem to be nice wouldnt recomend to anyone
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酒店回复: Good Afternoon Kenneth,Appriciate for taking time for survey. Your words are key for our success business operation. We are apologies for your inconvience but we have not idea why you feel out property filthy. Most welcome if you provide me some improvment insturction so we will focus on that for all our future loyal customers like you. Once again, if you choose for stay again you can see the differnce. ThanksGeneral ManagerEcono LodgeFredericksburg,Va-22408
1.0分
其他
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I did not stay. I booked for Saturday- Sunday stay. Ended up having to contact my booking insurance for a refund. Dont know how i ended up being booked for Sunday - Monday stay. Hotel was not receptive or cooperative over the mix up on the phone
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酒店回复: Dear Lois,We’re truly sorry to hear about the confusion with your reservation and the difficulty you experienced trying to resolve it. While we’re glad you were able to contact your booking insurance, we regret that our team was not more helpful or accommodating during your call. Your feedback has been shared with our front desk staff to ensure better handling of such situations moving forward. We hope to welcome you again soon.Sincerely, Hotel Manager
可疑、不干净且不安全的区域
避免
午餐柜台前一天就脏了。
早餐：切片面包、人造黄油、牛奶、咖啡、2种果汁、独立包装的迷你松饼和2种麦片。 3张迷你桌子可供坐。我们没有在那里吃午餐。
空气和噪音通过门进入（不防水）。
床在中间较低的位置，我们在床的中间滚动。
染色的椅子。
我们不会回到那里。
在我去吃晚饭的时候意外收费并停用了我的钥匙，而且 5 个人只有 2 张餐巾纸
好的
Staff claimed to not be able to find the reservation, and it was non refundable so I basically paid for 2 rooms
Room had used hair products in it instead of new. Only one bath towel when I arrived. Needed to ask for a full set of towels for 2 occupants.
Unfriendly attendant. Room reeked of bleach or disinfectant. Appearance of facility was in a very unsavvy condition. Needed major upgrading and repairs
Will not be staying again.
The sheets were dirty, the Wi-Fi didn’t work for the TV place was kind of dirty. The only thing that was positive was the man working there gave us sheets until he had to give us brand new sheets. Will not be staying there again.
The property was filthy was like a halfway house people did seem to be nice wouldnt recomend to anyone
I did not stay. I booked for Saturday- Sunday stay. Ended up having to contact my booking insurance for a refund. Dont know how i ended up being booked for Sunday - Monday stay. Hotel was not receptive or cooperative over the mix up on the phone